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Ektron Marketing Agility webinar

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Ektron Marketing Agility webinar slides from 1/27/2011.

Ektron Marketing Agility webinar slides from 1/27/2011.

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  • Tom
  • Tom
  • Customers will call more shots and set more agendas in 2011 than ever before.The poor economy and unprecedented consumer empowerment due to the web and social media have significantly increased customer demands for relevance and value. The “center of power” has forever shifted from the marketer to the customer.
  • Doubletree Hotels – A warm welcome (literally)with the Doubletree chocolate chip cookie.They’ve given over 250 million to customers at check-in.Southwest Airlines - ‘Bags Fly Free’. No fees for two checked bags, saving customers up to $120 on a round trip.Zappos – Surprise complimentary upgrade of shipping.
  • These markets are conversations. Their members communicate in language that is natural, open, honest, direct, funny and often shocking. Whether explaining or complaining, joking or serious, the human voice is unmistakably genuine. It can't be faked.
  • Per extensive Voice of Customer research, we have learned that most customers and prospects are not satisfied with current websites. They feel that most websites are one-dimensional, corporate, “me”-oriented experiences. Websites must now provide a three-dimensional experience that provides access to, in order of importance, 1) peers, 2) content experts, and 3) the company itself.
  • Chief marketing officers (CMOs) and marketing leaders in B2B companies are under constant pressure to make greater contributions to the sales pipeline and to the productivity of the sales team.
  • One size fits all b2b websites are designed for poor conversion, leads, etc.
  • Agile software development is a group of software development methodologies based on iterative and incremental development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. The Agile Manifesto[1] introduced the term in 2001.
  • I've been fond of the using the term HiPPO (HIghest Paid Persons Opinion) as a way to describe how "bosses" inject their personal preferences and biases into the web design process. The HiPPO is the enemy of a high performing marketing campaign. When your boss argues about the placement of a call-to-action or the number of form fields on a registration page, kindly thank them for their idea and let them know that you'll test it to see how it performs. The key to being data-driven is having the capability to run website experiments.
  • "Perfect is the enemy of good." Plan for iteration up front - The quote comes from Voltaire, the French enlightenment writer. As marketers we strive for perfection, wanting to execute the perfect lead generation campaign or design the perfect website. While perfection is a noble goal, its impossible. You see, our perception of perfect is almost never our customers perception. Focus groups and usability studies are a great place to start, but you'll never really know what really drives results until you launch. Launching a campaign without a plan for rapid iteration is a roadmap to failure. You won't get it right the first time, so keep iterating until you do. Mark Twain once said "Continuous improvement is better than delayed perfection". Listen to Voltaire and Twain and stop striving for perfection.
  • Adapt in real-time - The days of the one-sized-fits-all website are long gone. Your customers are prospects expect that your website reflects their unique interests and goals. The low conversion rates you're experiencing are an indicator that your content isn't tailored to the individual needs of the visitor. I've written before about the power of incorporating context into your marketing campaigns. It's time to start using context to deliver the right content to the right user at its greatest moment of impact. Marketers can define explicit business rules to match content to context, or leverage automated approaches like the Baynote Collective Intelligence Platform.
  • Data is the fuel of agility. Plan for measurement long before campaign execution - It's impossible to be agile without data, yet many marketing campaigns are launched without a plan for measurement. Most organizations measure the obvious- conversions, bounces, views. Yet, they fail to put a plan in place to measure data all the way through to business outcomes like leads, donations, downloads, sales, etc. Building a quantitative measurement strategy ensures that you'll be able to assess campaign performance and quickly correct course, if necessary.
  • Tom
  • Tom
  • Tom
  • Transcript

    • 1. Increase your marketing agilityan Ektron Webinar
    • 2. About Me
      Tom Wentworth
      Vice President of Web Solutions @ Ektron
      10 years in web content management, 15 in enterprise software
      Twitter @twentworth12
      LinkedIn http://www.linkedin.com/in/twentworth12
      Blog http://ektron.com/tomwentworthblog
      Slidesharehttp://ektron.com/twentworth12
    • 3. Agenda
      B2B & B2C marketing challenges. Or- why CMO’s keep their LinkedIn profiles updated
      What does marketing agility mean? Does it mean agile marketing?
      4 tips for increasing marketing agility.
      About Ektron, next steps, and suggested reading.
    • 4. Marketing is Hard
      http://www.flickr.com/photos/bcymet/3292063588/sizes/l/in/photostream/
    • 5. http://www.flickr.com/photos/juska/163818086
      Business-to-Consumer
    • 6. Balance of power has shifted between
      buyers and marketers
      http://www.flickr.com/photos/rathian/233438086
    • 7.
    • 8. Delight Customers
    • 9. http://www.flickr.com/photos/will-lion/2646432270/
    • 10.
    • 11. Business-to-Business
    • 12.
    • 13.
    • 14. The Leads are Weak
    • 15. http://www.flickr.com/photos/akbar2/4843218127
    • 16. Average Job Tenure
    • 17. We need a better way
    • 18. Agile
      adj. Characterized by quickness, lightness, and ease of movement; nimble.
      Antonyms: brittle, clumsy, stiff
    • 19.
      “Continuous improvement is better than
      delayed perfection” – Mark Twain
    • 20. Individuals and interactions over processes and tools
      Working software over comprehensive documentation
      Customer collaboration over contract negotiation
      Responding to change over following a plan
    • 21.
    • 22. Agile Marketing requires Marketing Agility
    • 23. November 2010 “CMO Mandate: Adapt Or Perish”
      Use The ADAPT Framework To Combat The Barriers Of Traditional Marketing
    • 24. Connect Customers, Content, and Context
    • 25. End the reign of the HiPPO
      Perfect is the Enemy of Good
      Adapt campaigns in Real Time
      Data is the Fuel of Agility
      Four Tips for Increasing Marketing Agility
    • 26. Tip #1
      Tip #1 – End the reign of the HiPPO
    • 27. Tip #2
      Perfectis the enemyof good
    • 28. Tip #3 Adapt campaigns in real time
      Create
      Deliver
      Optimize
      Analyze
    • 39. Tip #4 Data is the fuel of agility
      Anonymous Customer
      Points of Context
      Site Behavior
      Traffic Source
      Environment
      External Data
    • 53. About Ektron
      Ektron provides mission critical web solutions that drive revenue, improve customer satisfaction and increase productivity.
      Web content management, marketing optimization, social business software
      Over 8, 000 customers powering over 12,000 websites
      Founded in 1998 with a track record of innovation and growth
      Headquartered in Nashua, New Hampshire
      Worldwide offices in United Kingdom, Australia, and Canada,
    • 54.
    • 55. Resources & Additional Reading
      Slidesharehttp://www.slideshare.net/ektron
      Agile Marketing Blog http://www.agilemarketingblog.com/
      Content Rules http://www.contentrulesbook.com/
    • 56.
    • 57. Next Steps
      To learn more about
      Marketing Agility
      Visit http://www.ektron.com/Products/Web-CMS/Marketing-Optimization/
      Tom Wentworth VP, Web Solutions
      tom.wentworth@ektron.com
      @twentworth12 on Twitter