TIME WARNER CABLE BUSINESS CLASS
INTERNET | PHONE | CABLE TV | ETHERNET
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“I’ve been very impressed,
because the level of
customer service and
is excellent. And the
price savings have been
Information Technology Director
Medical Contracting Services, Inc.
TWCBC Network Upgrade, Lower Costs
are Perfect Prescription for Dallas-based
Medical Staffing Company
A company that prides itself on providing high-touch customer care was
receiving precious little of it from its former telecom provider.
According to Brian Kleinfall, IT director for Dallas-based Medical
Contracting Services, Inc. (MCS), he tried for more than six months to
re-negotiate service levels and pricing from the provider, one of the
nation’s largest telecom companies.
“They took forever to get anything done,” noted Kleinfall. “So I pulled
the plug and started shopping around for a better deal.”
He found it at Time Warner Cable Business Class (TWCBC), the
commercial arm of Time Warner Cable. Due to a Texas network
expansion project, TWCBC had just extended its wholly-owned, fiber-
based, high-speed network into the North Central Expressway multi-
tenant building where MCS is headquartered. As a result, Kleinfall
got all of the services he wanted at a price that was 2/3 less than the
previous provider had charged.
“I’ve been very impressed, because the level of customer service and
network monitoring is excellent,” Kleinfall explained. “And the price
savings have been enormous.”
As a full-service medical staffing company that specializes in placing
radiology technicians, MCS relies heavily on its network’s voice
services, which must be flexible and reliable to accommodate its
telemarketing efforts and in-bound calls from clients and job candidates.
“All of our phone calls from all over the country get routed here,” said
Kleinfall. “If we ever were to go down, it would be a major issue.”
MCS now uses TWCBC’s Business Class PRI (Primary Rate Interface)
service, an IP-enabled voice solution that operates over the Time
Warner Cable network. Voice IP signals are converted into PRI protocol,
enabling MCS to use its existing equipment and keep existing telephone
numbers – making it a highly-reliable and cost-effective service.
Another vital communications vehicle for MCS is its website, especially
in recent months with the launch of a new online staffing solution for
medical personnel called PRNPool.com. Created to increase savings to
facilities and help compensate healthcare professionals to the greatest
extent of their value during the placement process, PRNPool.com
virtually eliminates the traditional “middleman” in placement efforts.