Four Points by Sheraton
Ventura Harbor Resort
Hotel Retains Million-Dollar Client,
With Bandwidth Upgrade to
Time Warner Cable Business Class
With balconies overlooking a serene California Gold Coast fishing harbor,
and all the amenities expected from a luxury hotel, the Four Points
by Sheraton Ventura Harbor Resort is an idyllic spot for a vacation or
But for General Manager Victor Dollar, the resort’s many highlights
were beginning to be overshadowed by a nagging problem – slow and
unreliable wireless and wired Internet service, especially during the
busiest times of the year.
“We were getting many complaints about Internet speeds, and the
service dropping,” explained Dollar. “It was beginning to have a negative
effect on our reputation.”
Especially worrisome for Dollar was a major conference hosted at the
resort each January, an otherwise slow season for this Four Points
property. The conference, attended by university professors and
scientists requiring video streaming and other Internet-based services,
kept the hotel at 100 percent occupancy during that time – and is valued
at over $1 million annually.
“Given our Internet problems, we faced the very real possibility of this
conference – and others – moving out of our hotel,” he added.
Realizing he had to quickly and substantially upgrade his
communications network, which had been provided via T-1 lines from
a large phone company, Dollar contacted Time Warner Cable Business
Class (TWCBC) to explore other options.
Led by Sales Manager Peter Perdikakis, a locally-based TWCBC sales
and support team assessed the communications needs of the property
and determined that a bandwidth increase was needed to address the
Internet issues. They created a customized solution to meet the needs of
the resort that included Dedicated Internet Access (DIA) provided over
Time Warner Cable’s secure and wholly-owned, fiber rich network.
DIA delivers a continuously protected link between a local area
network (LAN) and the Internet. The Time Warner Cable network works
seamlessly with the same Ethernet protocol used for LAN connectivity,
delivering speeds from up to 10 Mbps to 10 Gbps and with consistent
continued on back...
TIME WARNER CABLE BUSINESS CLASS
“I just can’t say enough
about TWCBC’s service and
dependability,” says Victor
Dollar, General Manager,
Four Points by Sheraton.
“Now, I’m receiving
compliments about our
Internet service,” he added.
INTERNET | PHONE | CABLE TV | ETHERNET
Ventura Harbor Resort