Skill 10%, Attitude 90%
Does Public Matter to You?
Public Education is an Investment in our future.
A crowd always thinks with its sympathy, never with its reason.
“ Leaders   ‘ SERVE ’  people.  Period.”
Public Information Centre <ul><li>Face of Mumbai Metro One </li></ul><ul><li>Concierge of Reputation </li></ul><ul><li>Inf...
“ A man without a smiling face must not open a shop.”   —Chinese Proverb
“ The human brain starts working the moment you are born and never stops until you stand up to speak in public.”
But before we explore that….
We have two ears and only one mouth,  because listening is twice as hard as talking
Active Listening <ul><li>How do we become active or reflective listener… </li></ul><ul><ul><li>Show Genuine Interest </li>...
Effective Communication…
“ If you don’t believe in the messenger. You won’t believe the messenger believes the message.”
Able  Communicator <ul><li>Maintain proper voice volume level </li></ul><ul><li>Don’t make message too complex </li></ul><...
<ul><li>The Most Important part of communication  </li></ul><ul><li>Seek their feedback  </li></ul><ul><li>Note Important ...
 
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Educating the importance of communication to Engineers

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This was for a training conducted for engineers who were going to interact with public during the construction of a large infrastructure project in the busy city.

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Educating the importance of communication to Engineers

  1. 3. Skill 10%, Attitude 90%
  2. 4. Does Public Matter to You?
  3. 5. Public Education is an Investment in our future.
  4. 6. A crowd always thinks with its sympathy, never with its reason.
  5. 7. “ Leaders ‘ SERVE ’ people. Period.”
  6. 8. Public Information Centre <ul><li>Face of Mumbai Metro One </li></ul><ul><li>Concierge of Reputation </li></ul><ul><li>Information Exchange Center </li></ul>
  7. 9. “ A man without a smiling face must not open a shop.” —Chinese Proverb
  8. 10. “ The human brain starts working the moment you are born and never stops until you stand up to speak in public.”
  9. 11. But before we explore that….
  10. 12. We have two ears and only one mouth, because listening is twice as hard as talking
  11. 13. Active Listening <ul><li>How do we become active or reflective listener… </li></ul><ul><ul><li>Show Genuine Interest </li></ul></ul><ul><ul><li>Understand what the other person is thinking, feeling, wanting or what the message means </li></ul></ul><ul><ul><li>Check your understanding before your next message/response </li></ul></ul><ul><ul><li>Restate or paraphrase your understanding of their message and reflect it back to the sender for feedback </li></ul></ul><ul><ul><li>Feedback process makes it effective </li></ul></ul>
  12. 14. Effective Communication…
  13. 15. “ If you don’t believe in the messenger. You won’t believe the messenger believes the message.”
  14. 16. Able Communicator <ul><li>Maintain proper voice volume level </li></ul><ul><li>Don’t make message too complex </li></ul><ul><li>Avoid unnecessary details </li></ul><ul><li>Never forget your point or purpose </li></ul><ul><li>Avoid negative body language </li></ul><ul><li>Don’t pay too much attention on how the other person is taking the message </li></ul><ul><li>Don’t be judgmental </li></ul><ul><li>Never think about other person’s reaction </li></ul><ul><li>Never use jargons </li></ul><ul><li>Be conventional </li></ul>
  15. 17. <ul><li>The Most Important part of communication </li></ul><ul><li>Seek their feedback </li></ul><ul><li>Note Important Points </li></ul><ul><li>Weekly MIS Reports </li></ul><ul><li>Critical Questions on a daily basis </li></ul><ul><li>Note Trend </li></ul><ul><li>Discuss </li></ul>
  16. 19. Role Play
  17. 20. Thank you.

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