Com120 11 conflict part 3

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Com120 11 conflict part 3

  1. 1. Topics Definition of conflict Principles ◦ Styles Conflict management stages Conflict management strategies
  2. 2. Stages Set the stage Define the conflict* Examine possible solutions Test the solution Evaluate the solution Accept or reject the solution Wrap it up
  3. 3. Define the conflict Essential step ◦ Determine conflict and relationship issues ◦ Be specific ◦ Focus on the present – avoid Gunnysacking ◦ Empathize ◦ Avoid mind reading – on both sides
  4. 4. Stages Set the stage Define the conflict Examine possible solutions Test the solution Evaluate the solution Accept or reject the solution Wrap it up

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