Com120 11 conflict part 1

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Com120 11 conflict part 1

  1. 1. ConflictChapter 11
  2. 2. Topics Definition of conflict Principles ◦ Styles Conflict management stages Conflict management strategies
  3. 3. What is conflict? Interpersonal conflict: ◦ Participants are interdependent ◦ Mutually aware their goals are incompatible ◦ Perceive the other as interfering with their goal
  4. 4. Principles Conflict is inevitable
  5. 5. Principles Conflict is inevitable Conflict can have negative and positive effects
  6. 6. Principles Conflict is inevitable Conflict can have negative and positive effects Conflict can focus on content or relationship issues
  7. 7. Principles Conflict is inevitable Conflict can have negative and positive effects Conflict can focus on content or relationship issues Conflict is influenced by culture Conflict styles have consequences

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