Com120 04 listening_13ed1

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Com120 04 listening_13ed1

  1. 1. ListeningChapter 4
  2. 2. Listening Process Barriers Styles Skills
  3. 3. Process Receiving Understanding Remembering Evaluating Responding
  4. 4. Process Receiving Understanding Remembering Evaluating Responding
  5. 5. ProcessReceiving Understanding Remembering Evaluating Responding
  6. 6. ProcessReceiving Understanding Remembering Evaluating Responding
  7. 7. ProcessReceiving Understanding Remembering Evaluating Responding
  8. 8. ProcessReceiving Understanding Remembering Evaluating Responding
  9. 9. Listening Barriers Distractions Biases Lack of Focus Premature Judgment
  10. 10. Styles Empathic Objective
  11. 11. Styles Nonjudgmental Critical
  12. 12. Styles Surface Depth
  13. 13. Styles Inactive Active
  14. 14. Functions of Active Listening Helps check understanding Acknowledge feelings Encourages speaker to continue
  15. 15. Skills – Active Listening Avoid “Solution Messages”
  16. 16. Active Listening Techniques Paraphrase Express understanding Ask questions
  17. 17. Active Listening Techniques Paraphrase Express understanding Ask questions
  18. 18. Active Listening Techniques Paraphrase Express understanding Ask questions
  19. 19. Active Listening Techniques Paraphrase Express understanding Ask questions
  20. 20.  Homework: Use the Active Listening techniques in a conversation

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