COM 110 Ch 9 Groups

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COM 110 Ch 9 Groups

  1. 1. Communicating in Groups Chapter 9
  2. 2. LO1 • Effective work group LO2 • Stages of group development LO3 • Different types of groups (work groups) LO4 • Evaluate a group’s performance
  3. 3. LO1 • Effective work group LO2 • Stages of group development LO3 • Different types of groups (work groups) LO4 • Evaluate a group’s performance
  4. 4.  How do we maximize group effectiveness?
  5. 5. Define “Group”  3 or more people  Interact and influence  Common purpose
  6. 6.  What do you dislike about working in a group?
  7. 7.  Do you think that is “normal”??
  8. 8. Healthy Groups …have ethical goals. …are interdependent. …are cohesive. …develop and abide by productive norms. …are accountable. …are synergetic.
  9. 9. 1. Ethical Goals  Do not require members to behave in ways that • Are not in their interest • Could harm them  Groups can create unethical culture
  10. 10. 2. Interdependent  All parts are needed  All people are needed to complete different parts  Goes against our cultural teachings
  11. 11. 3. Cohesive  “Attractiveness” of the group  Voluntary membership  Feeling free to share opinions*  Support, encouragement* ◦ Listening skills, feedback, respect  Achieves goals / accomplishment*
  12. 12. 4. Productive Norms  Norms: Expectations for behavior ◦ Formal “Ground rules” ◦ Informal  Counter-productive norms?  Productive norms?
  13. 13. 5.Accountability  Responsible for adhering to norms  Violating a norm = Sanction  Addressing counterproductive norms
  14. 14. 6. Synergy  Group outcome is greater than individual outcome
  15. 15. LO1 • Effective work group LO2 • Stages of group development LO3 • Different types of groups (work groups) LO4 • Evaluate a group’s performance
  16. 16. Stages of Group Development Forming Storming Norming Performing Adjourning
  17. 17. Forming: •Uncertainty •Orientation – “get to know you” •Testing
  18. 18. Forming – Tips: • Positive • Good attitude • Appropriate self-disclosure • Avoid disagreeable comments • Relax
  19. 19. Storming: • Begin to make decisions • Conflict • Power plays • Disagreements • “Too much” – what happens?
  20. 20. Storming: •“Groupthink”
  21. 21. Storming – Tips: •Encourage discussion •Avoid rude language or nonverbals •Use listening skills
  22. 22. Norming: • Rules for behavior become more clear • Increased cohesion • Collaboration • Emerging trust • Motivation to achieve group goal.
  23. 23. Performing: • Begin to meet goals • Conversations focus on tasks • Less energy toward “norms” • Harmony, productivity, problem- solving • Shared leadership
  24. 24. Adjourning: •Goal accomplishment •Celebration •Disengagement
  25. 25. LO1 • Effective work group LO2 • Stages of group development LO3 • Different types of groups (work groups) LO4 • Evaluate a group’s performance
  26. 26.  Work group:  Group of people formed to solve a problem or accomplish a task
  27. 27. Goals Size Members Task- oriented
  28. 28. Goals •Clear •Specific •Challenging •Motivating
  29. 29. Size • Discussion time • Complexity of issue • Communication skills of members • Typically 3-5
  30. 30. Members •Diverse •Different knowledge, skills •Organization – may need representation from different areas
  31. 31. Tasks • Seek collaboration to resolve conflict • Update members on status of individual efforts • Appropriately credit member contributions
  32. 32. LO1 • Effective work group LO2 • Stages of group development LO3 • Different types of groups (work groups) LO4 • Evaluate a group’s performance
  33. 33.  Group dynamics  The way a group interacts to achieve its goal.  Effective groups evaluate how their interactions affect their accomplishments, and how members relate to each other.
  34. 34. LO1 • Effective work group LO2 • Stages of group development LO3 • Different types of groups (work groups) LO4 • Evaluate a group’s performance

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