COM 110 Ch 9 Groups

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  • 1. Communicating in Groups Chapter 9
  • 2. LO1 • Effective work group LO2 • Stages of group development LO3 • Different types of groups (work groups) LO4 • Evaluate a group’s performance
  • 3. LO1 • Effective work group LO2 • Stages of group development LO3 • Different types of groups (work groups) LO4 • Evaluate a group’s performance
  • 4.  How do we maximize group effectiveness?
  • 5. Define “Group”  3 or more people  Interact and influence  Common purpose
  • 6.  What do you dislike about working in a group?
  • 7.  Do you think that is “normal”??
  • 8. Healthy Groups …have ethical goals. …are interdependent. …are cohesive. …develop and abide by productive norms. …are accountable. …are synergetic.
  • 9. 1. Ethical Goals  Do not require members to behave in ways that • Are not in their interest • Could harm them  Groups can create unethical culture
  • 10. 2. Interdependent  All parts are needed  All people are needed to complete different parts  Goes against our cultural teachings
  • 11. 3. Cohesive  “Attractiveness” of the group  Voluntary membership  Feeling free to share opinions*  Support, encouragement* ◦ Listening skills, feedback, respect  Achieves goals / accomplishment*
  • 12. 4. Productive Norms  Norms: Expectations for behavior ◦ Formal “Ground rules” ◦ Informal  Counter-productive norms?  Productive norms?
  • 13. 5.Accountability  Responsible for adhering to norms  Violating a norm = Sanction  Addressing counterproductive norms
  • 14. 6. Synergy  Group outcome is greater than individual outcome
  • 15. LO1 • Effective work group LO2 • Stages of group development LO3 • Different types of groups (work groups) LO4 • Evaluate a group’s performance
  • 16. Stages of Group Development Forming Storming Norming Performing Adjourning
  • 17. Forming: •Uncertainty •Orientation – “get to know you” •Testing
  • 18. Forming – Tips: • Positive • Good attitude • Appropriate self-disclosure • Avoid disagreeable comments • Relax
  • 19. Storming: • Begin to make decisions • Conflict • Power plays • Disagreements • “Too much” – what happens?
  • 20. Storming: •“Groupthink”
  • 21. Storming – Tips: •Encourage discussion •Avoid rude language or nonverbals •Use listening skills
  • 22. Norming: • Rules for behavior become more clear • Increased cohesion • Collaboration • Emerging trust • Motivation to achieve group goal.
  • 23. Performing: • Begin to meet goals • Conversations focus on tasks • Less energy toward “norms” • Harmony, productivity, problem- solving • Shared leadership
  • 24. Adjourning: •Goal accomplishment •Celebration •Disengagement
  • 25. LO1 • Effective work group LO2 • Stages of group development LO3 • Different types of groups (work groups) LO4 • Evaluate a group’s performance
  • 26.  Work group:  Group of people formed to solve a problem or accomplish a task
  • 27. Goals Size Members Task- oriented
  • 28. Goals •Clear •Specific •Challenging •Motivating
  • 29. Size • Discussion time • Complexity of issue • Communication skills of members • Typically 3-5
  • 30. Members •Diverse •Different knowledge, skills •Organization – may need representation from different areas
  • 31. Tasks • Seek collaboration to resolve conflict • Update members on status of individual efforts • Appropriately credit member contributions
  • 32. LO1 • Effective work group LO2 • Stages of group development LO3 • Different types of groups (work groups) LO4 • Evaluate a group’s performance
  • 33.  Group dynamics  The way a group interacts to achieve its goal.  Effective groups evaluate how their interactions affect their accomplishments, and how members relate to each other.
  • 34. LO1 • Effective work group LO2 • Stages of group development LO3 • Different types of groups (work groups) LO4 • Evaluate a group’s performance