Your SlideShare is downloading. ×
"VoIP: Technology Choice or Business Decision?"
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

"VoIP: Technology Choice or Business Decision?"

465
views

Published on

A seminar on emerging technology I gave as part of the Accelerate 2007 event

A seminar on emerging technology I gave as part of the Accelerate 2007 event


0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
465
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. John Turner - Executive VP and Chief Strategy Officer USA Datanet VoIP: “Technology Choice -or- Business Decision?” Workshop Session #1 – Technology Trends Track
  • 2. VoIP: Voice Over Internet Protocol “ Is it a Technology Choice… or a Business Decision?” Its BOTH !
  • 3. First… VoIP is a four- letter word !
  • 4. Why?... because it is most often associated with Voice Over the Internet
  • 5. Any guesses as to what this is?
  • 6. A mathematically based visualization of the routes through the Internet
  • 7. that said, “ VoIP will do for communications what the Internet did for computing ” IP Communications
  • 8. IP Communications The concept of converged communications across IP Based networks, simplifying and consolidating communications delivery, generating cost savings while improving old ways and creating new ways for businesses to communicate
  • 9. VoIP Myths
    • VoIP is …Voice Over The Internet
    Wikipedia defines VoIP as : “… the routing of voice conversations over the Internet or through any other IP-based network.”
  • 10. VoIP Myths
    • VoIP is …purely a cost savings technology
    “ When VoIP was brand new, it was about being cheaper… but the cost savings turned out to be more ephemeral than the price warriors promised”
  • 11. VoIP Myths
    • VoIP is …Something you use at home from your PC
    “ CIOs are now looking to VoIP to make processes more efficient -- investing in new applications that take advantage of converged communications.”
  • 12. “ So … what started out a decade ago as a kind of geek toy that let internet users chat has evolved into a boardroom game changer.”
  • 13. “ While saving money is an important reason to switch from ‘old world’ phone systems to VoIP-based telephony -- it's the applications that are really driving growth and will continue to drive VoIP adoption . ” IP Communications
  • 14. Obligatory Technology Slide
    • IP – Internet Protocol
      • a data-oriented protocol used for communicating data across a packet-switched internetwork
    • SIP – Session Initiation Protocol
      • an application-layer signaling protocol for creating, modifying, and terminating sessions with one or more participants
    • IMS – IP Multimedia Subsystem
      • a framework designed for delivering IP multimedia services to end users
    • UC – Unified Communications
      • encompasses all forms of call and multimedia/cross-media message-management functions controlled by an individual user for both business and social purposes.
    • FMC – Fixed Mobile Convergence
      • a horizontal control layer that isolates the access network from the service layer. Each service does not have to have its own control functions as the control layer is a common horizontal layer.
  • 15. The Business End of VoIP
    • The great thing about VoIP is that it maps very well to business initiatives such as
      • maintaining business continuity
      • facilitating User/IP mobility
      • improving worker productivity
      • securing the communications network
      • reducing system management costs, and
      • unifying communications
    • Other business services can be built around industries like healthcare, education, hospitality, government, retail, etc.
    IP Communications
  • 16. Example – Multi-Site Unified Network
    • SITUATION
      • A High-Tech Mfg is growing quickly via acquisitions and needs to integrate operations quickly and cost-effectively. Also, their culture is steeped in “Work-Force Flexibility” requiring creative use of technology
    • SOLUTIONS
      • Identical phone sets, features & Interoffice Dialing
      • Single IVR, Voicemail and ACD System
      • Geographic Abstraction of Telephone Numbers
      • Hot-Desking and Cell-Twining
      • Remote Office Solutions
        • Remote Call Centers and Agents
        • Regional & Small Office/Home Office
  • 17. Example – User Mobility
    • SITUATION
      • A Sales-focused company with 40+ professionals on the road calling on regional clients relies heavily on communications between its clients, sales force and HQ
    • SOLUTIONS
      • Single Number Service – Simultaneous Ring
      • Multi-Number Service – Personalized Agent
      • Find Me/Follow Me – Unified Communications
      • Cell Twining and Cell Cloning
      • Telecommuting with Voice & Data VPN’s
  • 18. How Will You Use VoIP?
    • There are two types of businesses when it comes to VoIP -- those who see it as a way to do the things they're already doing --
    • and those who re-think their businesses because of what VoIP enables them to do.
    IP Communications ?
  • 19. How Will You Use VoIP?
    • If you simply use VoIP for more of the same old thing, you’ll miss the boat , … your competitors are re-thinking their processes, applications and how they support their customers with VoIP applications .
    IP Communications ?
  • 20. Recommended Reading Business Manager Novice Technologist Advanced Technologist
  • 21. Q & A John Turner Executive Vice President and Chief Strategy Officer USA Datanet [email_address] 318 S. Clinton St. Syracuse, New York 13202 Phone:315-579-7105 Fax:315-579-7201 VoIP: “Technology Play -or- Business Driver?”