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Showcase f/ Reed Parker of Mudlick Mail: "Phone Sales Techniques"
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Showcase f/ Reed Parker of Mudlick Mail: "Phone Sales Techniques"

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You don't want to miss this opportunity! Why spend a lot of MONEY making the phone ring but not getting cars over the curb? Learn how to make sales happen! It only comes when your service advisers use …

You don't want to miss this opportunity! Why spend a lot of MONEY making the phone ring but not getting cars over the curb? Learn how to make sales happen! It only comes when your service advisers use proven phone sales techniques! Reed Parker of Mudlick Mail will be your guide!

Reed Parker is an expert at turning phone calls into repair sales! Let Reed's bubbling personality shine on your day! Check out this special Showcase event. Put his advice into practice for your repair shop!

Published in Automotive , Business
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  • 1. Showcase #151 http://turnaroundtour.com/libraries/showcase Powered by TurnAroundTour.com Hosted by Gary Gunn, AAM
  • 2. Showcase FOUR Core Concepts Budgeting for Profit Advertising Marketing Leadership Management Daily Operations
  • 3. Showcase Engagement Opportunities  Live Three Day Events per year (Feb, June, Oct)  Six Week Auto Shop Bootcamps Online  Six Week Auto Staffing Process Intensives Online  Monday Auto Staffing Process Webinars  Tuesday Super Webinars (Four Core Rotation)  Massive Audio / Video / Document Libraries
  • 4. Showcase 2014 Face-to-Face-Events Select Group Experience June 18 – 21 Missoula, MT October 22 – 25 Mount Vernon, WA
  • 5. Live Action
  • 6. Live Action
  • 7. Showcase Introducing Reed Parker • Business owner • Sales Director Mudlick Mail • Enterprise Rental Car Experience • Customer Service – Operating Profit – Fleet Growth - Retention
  • 8. Showcase “Getting the Car Over the Curb"
  • 9. Showcase Can you win the Kentucky Derby with a donkey?
  • 10. Showcase Do Zebra’s ever change their strips?
  • 11. Showcase “Getting the Car Over the Curb" Phone Skills and Techniques Moment of Truth phone rings / walk-in Match and Win Contest Title your page getting cars over the curb FIVE Key Takeaways
  • 12. Showcase Sales Mentality Phone Skills, Liking People, Outgoing, Conversationalist, Judging Income, Create an Inviting Atmosphere It’s like riding a bike… Call review… Tracking number calls…
  • 13. Showcase Operational issues… Isolate – Concern – Penetrate Phone calls back to the customer controls the conversation… What just happened…. Who was that… What’s his name…
  • 14. Showcase Control the phone Listen – Listen and Proper Response Dig for the reason… Catering to the customer… You control the business…. You will be successful…. It starts with the phones…
  • 15. Showcase Walk through customer showing up… Control Story Sample… Second Touch Point…
  • 16. Showcase Passion Energy Introduction Name Recognition Story First Call / First Car Hiring – Training – Interview Wrong person on the counter
  • 17. Showcase Name to Name Basis How did they hear about the shop? Yes Anytime script… They ask questions trap… People business Not the car business until the cars comes in
  • 18. Showcase Who is the most important customer? How much… Do you… Can you… Power to say yes…. Power to offer a solution…. Booked times an issue…. Take charge….
  • 19. Showcase Why advertising doesn’t work? IE…Direct Mail, Internet, Referrals, call backs,
  • 20. Showcase Okay….. Reed Give these attendees FIVE Key Takeaways Match and Win Contest
  • 21. Showcase
  • 22. Showcase 2014 Coming Attractions and Review Auto Shop Bootcamp Six Consecutive Weeks 105 Minutes per webinar Session 2 - 3 times in 2014 Tuesdays 3PM CST
  • 23. Showcase 2014 Coming Attractions and Review People Intensive Six Consecutive Weeks 105 Minutes per webinar Session Tuesdays 3PM CST
  • 24. Showcase 2014 Coming Attractions and Review Monday Super Webinar Series First Second 1PM CST for 75 minutes
  • 25. Showcase 2014 Coming Attractions and Review Tuesday Super Webinar Series First Second 12PM NOON CST for 75 minutes Budgeting - Daily Ops – HTM - Leadership Six Times each per year
  • 26. Showcase 2014 Coming Attractions and Review Showcase Thursday (Most) First Second 12PM NOON CST 60 Minutes
  • 27. Showcase 2014 Coming Attractions and Review Richard Flint Webinars 4 times Select Group Experiences 3 times
  • 28. Showcase 2014 Coming Attractions and Review Alliance Cards Sent: 7812
  • 29. Showcase 2014 Coming Attractions and Review Mudlick Mail Alliance 19,423,679 as of Nov. 2013