Your SlideShare is downloading. ×
Session 7   gdas pmp study group presentation
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Session 7 gdas pmp study group presentation

427

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
427
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
22
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. GDAS PM Professions:PMP Study Group Session #7: Human Resource ManagementMonique HowardNovember 7, 2008© 2005 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice
  • 2. 1. Your organization has to follow some guidelines and policies while recruiting people to the company. From your project perspective, these guidelines and policies will be classified as:1. Regulations2. Best practices3. Assumptions4. Constraints
  • 3. 1. Your organization has to follow some guidelines and policies while recruiting people to the company. From your project perspective, these guidelines and policies will be classified as:1. Regulations2. Best practices3. Assumptions4. ConstraintsCorrect Choice: 4Justification: One or more of the organizations involved in the project may have policies, guidelines, or procedures governing staffacquisitions. When they exist, such practices act as a constraint on the staff acquisition processReference: pmstudy.com notes as mentioned above
  • 4. 2. As a project manager, you advocate active participation of your team members - this is because you believe in:1. Theory Y (McGregor Model)2. Theory X (McGregor Model)3. Maslow`s hierarchy of needs4. Referent power
  • 5. 2. As a project manager, you advocate active participation of your team members - this is because you believe in: 1. Theory Y (McGregor Model) 2. Theory X (McGregor Model) 3. Maslow`s hierarchy of needs 4. Referent powerCorrect Choice: 1Justification: Douglas McGregor advocated that most workers can be categorized according to two theories:* Theory X: This assumes that the workers are inherently lazy and require supervision* Theory Y: The average worker finds physical and mental effort on the job satisfying, and likes his work.Reference: Project Management - A Systems Approach to Planning, Scheduling and Controlling, Page Number: 234-235
  • 6. 3. You have been given a high priority task that needs to be completed within a short time frame. Since you know what has to be done, you assign tasks to the different team members and tell them when and how the tasks should be done. The management style that you are following is:1. Directing2. Laissez Faire3. Delegating4. Task-oriented
  • 7. 3. You have been given a high priority task that needs to be completed within a short time frame. Since you know what has to be done, you assign tasks to the different team members and tell them when and how the tasks should be done. The management style that you are following is:1. Directing2. Laissez Faire3. Delegating4. Task-oriented Correct Choice: 1 Justification: Reference: pmstudy.com notes as mentioned above
  • 8. 4. As a project manager, you are interested in the personal activities of team-members. Other than working with you on the project, the team members love to go out with you for lunch or an occasional game of golf. The power that you have over the team members is:1. Penalty2. Expert3. Legitimate4. Referent
  • 9. 4. As a project manager, you are interested in the personal activities of team-members. Other than working with you on the project, the team members love to go out with you for lunch or an occasional game of golf. The power that you have over the team members is:1. Penalty2. Expert3. Legitimate4. ReferentCorrect Choice: 4Justification: The five interpersonal influences are:* Legitimate Power: The ability to gain support because project personnel perceive the project manager as being officiallyempowered to issue orders.* Reward Power: The ability to gain support because project personnel perceive the project manager as capable of directly orindirectly dispensing valued organizational rewards such as salary, promotion, bonus, future work assignments.* Penalty Power: The ability to gain support because the project personnel perceive the project manager as capable of directlyor indirectly dispensing penalties that they wish to avoid. Penalty power usually derives from the same source as rewardpower, with one being a necessary condition for the other.* Expert Power:The ability to gain support because personnel perceive the project manager as possessing special knowledgeor expertise.* Referent power:The ability to gain support because project personnel feel personally attracted to the project manager orproject.Reference: Project Management - A Systems Approach to Planning, Scheduling and Controlling, Page Number: 246-247pmstudy.com comments: Referent power is because team members like the manner in which project manager treats them.
  • 10. 5. You are tired of the constant disagreements among your team members regarding some pressing issues. You ask them to stop arguing and do the tasks in the way in which you want them to be done. Your conflict handling approach is:1. Smoothing2. Forcing3. Confrontation4. Withdrawal
  • 11. 5. You are tired of the constant disagreements among your team members regarding some pressing issues. You ask them to stop arguing and do the tasks in the way in which you want them to be done. Your conflict handling approach is: 1. Smoothing 2. Forcing 3. Confrontation 4. WithdrawalCorrect Choice: 2Justification:Reference: Project Management - A Systems Approach to Planning, Scheduling and Controlling, Page Number: 389
  • 12. 6. In your project, you have started doing human resource planning and are studying the Interpersonal relationships among the candidates who are being considered for the project team. Some factors you consider include: - What type of formal and informal reporting relationships exist amongst the candidates for the project team? - What are the candidates` job descriptions? - What are the supervisor-subordinate relationships? - What cultural or language differences will affect working relationships among team members? - What levels of trust and respect currently exist? All this information will be available as a part of :1. Enterprise environmental factors2. Organization hierarchy3. Informal reporting relationships4. Job staffing plan
  • 13. 6. In your project, you have started doing human resource planning and are studying the Interpersonal relationships among the candidates who are being considered for the project team. Some factors you consider include: - What type of formal and informal reporting relationships exist amongst the candidates for the project team? - What are the candidates` job descriptions? - What are the supervisor-subordinate relationships? - What cultural or language differences will affect working relationships among team members? - What levels of trust and respect currently exist? All this information will be available as a part of :1. Enterprise environmental factors2. Organization hierarchy3. Informal reporting relationships4. Job staffing planCorrect Choice: 1Justification: Enterprise Environmental Factors: The definition of project roles and responsibilities is developed with anunderstanding of the ways that existing organizations will be involved and how the technical disciplines and people currentlyinteract with one another. Some of the relevant enterprise environmental factors involving organizational culture and structure are:Interpersonal : (all examples given in the question are mentioned)Reference: PMBOK Third Edition, Page Number: 203
  • 14. 7. Which of the following organizational charts has a hierarchical format?1. RACI Chart2. Organizational Breakdown Structure3. Work Breakdown Structure4. Text-Oriented Chart
  • 15. 7. Which of the following organizational charts has a hierarchical format?1. RACI Chart2. Organizational Breakdown Structure3. Work Breakdown Structure4. Text-Oriented ChartCorrect Choice: 2Justification: Hierarchical-type charts: ... The organizational breakdown structure (OBS) looks similar to the WBS, but instead ofbeing arranged according to a breakdown of project deliverables, it is arranged according to an organization`s existing departments,units or teams.(Please note: RACI chart is a Matrix-based chart, work breakdown structure is not a type of organization chart)Reference: PMBOK Third Edition, Page Number: 205
  • 16. 8. In your project, you invest a lot of time in team development to increase the team`s performance, which increases the likelihood of meeting project objectives. Which of the following indicators would you use to evaluate your team`s effectiveness?1. Improvement in skills of team members2. Improvement in competencies and sentiments that help the team to perform better as a group3. Decrease in staff-attrition (i.e. fewer people leaving the project team)4. All the above
  • 17. 8. In your project, you invest a lot of time in team development to increase the team`s performance, which increases the likelihood of meeting project objectives. Which of the following indicators would you use to evaluate your team`s effectiveness?1. Improvement in skills of team members2. Improvement in competencies and sentiments that help the team to perform better as a group3. Decrease in staff-attrition (i.e. fewer people leaving the project team)4. All the aboveCorrect Choice: 4Justification: Team performance assessment: The evaluation of a team`s effectiveness can include indicators such as:- Improvements in skills that allow a person to perform assigned activities more effectively- Improvements in competencies and sentiments that help the team to perform better as a group- Reduced staff turnover rateReference: PMBOK Third Edition, Page Number: 215
  • 18. 9. In your project, you establish clear expectations regarding acceptable behavior by project team members e.g. managing conflicts, resolving issues, timely attendance at all meetings etc. You believe that early commitment to clear guidelines will decrease misunderstanding and increase productivity. These expectations and guidelines can also be referred to as:1. Team-building activities2. Ground rules3. General management skills4. Rules of conduct
  • 19. 9. In your project, you establish clear expectations regarding acceptable behavior by project team members e.g. managing conflicts, resolving issues, timely attendance at all meetings etc. You believe that early commitment to clear guidelines will decrease misunderstanding and increase productivity. These expectations and guidelines can also be referred to as:1. Team-building activities2. Ground rules3. General management skills4. Rules of conduct Correct Choice: 2 Justification: Ground rules establish clear expectations regarding acceptable behavior by project team members. Early communication to clear guidelines decreases misunderstandings and increases productivity. The process of discussing ground rules allows team members to discover values that are important to one another. Reference: PMBOK Third Edition, Page Number: 214
  • 20. 10. As a project manager, you are in the process of creating a list of all the project team members, their roles and communication information. This information should reside in the:1. Project Plan2. Project Team Directory3. Performance Reports4. Responsibility Assignment Matrix
  • 21. 10. As a project manager, you are in the process of creating a list of all the project team members, their roles and communication information. This information should reside in the:1. Project Plan2. Project Team Directory3. Performance Reports4. Responsibility Assignment MatrixCorrect Choice: 2Justification: Project team directory: A documented list of project team members, their project roles and communication informationReference: PMBOK Third Edition, Page Number: 370
  • 22. 11. You are the project manager of a complicated construction project which involves building highways in the whole state of North Carolina. You have several groups working with you in the project. To plan resources for this project, you should preferably use a/an:1. Staffing Pool description2. Staffing Management Plan3. Responsibility Assignment Matrix4. Organization Matrix
  • 23. 11. You are the project manager of a complicated construction project which involves building highways in the whole state of North Carolina. You have several groups working with you in the project. To plan resources for this project, you should preferably use a/an:1. Staffing Pool description2. Staffing Management Plan3. Responsibility Assignment Matrix4. Organization MatrixCorrect Choice: 3Justification: On larger projects, RAMs can be developed at various levels. For example, a high-level RAM can define whichproject team or group is responsible for each component of the WBS, while lower level RAMs are used within the group todesignate roles, responsibilities, and levels of authority for specific activities.Reference: PMBOK Third Edition, Page Number: 206
  • 24. 12. As a project manager, you realize the importance of team development for human resource management. Team development helps in developing individual and group competencies to enhance project performance. All of the following are tools and techniques for "Develop Project Team" EXCEPT:1. General Management Skills2. Pre-assignment3. Training4. Ground Rules
  • 25. 12. As a project manager, you realize the importance of team development for human resource management. Team development helps in developing individual and group competencies to enhance project performance. All of the following are tools and techniques for "Develop Project Team" EXCEPT:1. General Management Skills2. Pre-assignment3. Training4. Ground RulesCorrect Choice: 2Justification: Figure 9-8Reference: PMBOK Third Edition, Page Number: 212
  • 26. 13. You are the project manager in a matrix organization. So, all your team members report to you and the functional manager of their respective departments. Managing this dual relationship is always a challenge and should generally be the responsibility of the:1. Project Manager2. Functional Manager3. Project Manager and Functional Manager4. Program Manager
  • 27. 13. You are the project manager in a matrix organization. So, all your team members report to you and the functional manager of their respective departments. Managing this dual relationship is always a challenge and should generally be the responsibility of the:1. Project Manager2. Functional Manager3. Project Manager and Functional Manager4. Program ManagerCorrect Choice: 1Justification: Management of the project team is complicated when team members are accountable to both a the functionalmanager and the project manager within a matrix organization. Effective management of this dual reporting relationship is often acritical success factor for the project, and is generally the responsibility of the project manager.Reference: PMBOK Third Edition, Page Number: 215
  • 28. 14. Your project has two hundred and fifty people from five different countries working to create a software solution which is going to be deployed across fifteen countries. Managing your virtual team is a challenge when compared with managing a collocated project. You should spend more time working on enhancing your:1. Integrated Change Control Process1. Contract Management Skills2. Staffing Management Plan3. Communications Planning
  • 29. 14. Your project has two hundred and fifty people from five different countries working to create a software solution which is going to be deployed across fifteen countries. Managing your virtual team is a challenge when compared with managing a collocated project. You should spend more time working on enhancing your:1. Integrated Change Control Process1. Contract Management Skills2. Staffing Management Plan3. Communications Planning Correct Choice: 4 Justification: Communications Planning becomes increasingly important in a virtual team environment. Additional time may need to be spent to set clear expectations, develop protocols for confronting conflict, include people in decision-making and share credit in successes. Reference: PMBOK Third Edition, Page Number: 211
  • 30. 15. You are the project manager managing the setting up of an oil rig in the Pacific Ocean. Which of the following could be a valid constraint when you are doing human resource planning for your project?1. Weak matrix organization structure2. Unlimited budget since the project is very critical to meet compliance needs3. Oil price increasing above $ 60 per barrel4. None of the above
  • 31. 15. You are the project manager managing the setting up of an oil rig in the Pacific Ocean. Which of the following could be a valid constraint when you are doing human resource planning for your project?1. Weak matrix organization structure2. Unlimited budget since the project is very critical to meet compliance needs3. Oil price increasing above $ 60 per barrel4. None of the aboveCorrect Choice: 1Justification: Examples of constraints that can limit flexibility in the human resource planning process:... an organizationwhose basic structure is a weak matrix means a relatively weaker role for the project manager.Reference: PMBOK Third Edition, Page Number: 204pmstudy.com commments:- Unlimited budget is not a constraint(limited budget could be a potential constraint and limit the project team`s options)- Oil price increasing over $ 60 per barrel is also not a constraint (it is an assumption)
  • 32. 16. Ten members were assigned in advance to your project team. This pre-assignment could be because of all the following reasons EXCEPT:1. Specific people were promised as part of a competitive proposal1. Suitable people came forward and mentioned that they wanted to work on the project2. Staff assignments were defined in the project charter3. The project is dependent on the expertise of some of the pre-assigned persons
  • 33. 16. Ten members were assigned in advance to your project team. This pre-assignment could be because of all the following reasons EXCEPT:1. Specific people were promised as part of a competitive proposal1. Suitable people came forward and mentioned that they wanted to work on the project2. Staff assignments were defined in the project charter3. The project is dependent on the expertise of some of the pre-assigned personsCorrect Choice: 2Justification: In some cases, project team members are known in advance; that is, they are pre-assigned. This situation can occurif the project is the result of specific people being promised as part of a competitive proposal, if the project is dependent on theexpertise of particular persons, or if some staff assignments are defined within the project charter.Reference: PMBOK Third Edition, Page Number: 210
  • 34. Wrap Up Conference Number: 547-941-6414 or 866-547-8978 Passcode: Leader – 844306338, Participant – 3706708318 Communication Management December 4 2:00pm EST Presenter: (PMBOK Chapters 10) https://www.rooms.hp.com/attend/default.aspx?key=EHXGVVKCJ4 Participant: https://www.rooms.hp.com/attend/default.aspx?key=EP97N3NZ28

×