Project Human ResourcesManagementWaleed El-Naggar, MBA, PMP
Human Resources Management   “Project Human Resource Management    includes the processes that organize and    manage the...
Project HRM Processes                           Human                          Resources                         Managemen...
Project HRM Process Flow  5/19/2009     Prepared by: Waleed El-Naggar   4
9.1 Develop HR Plan   Determine project roles and responsibilities   Identify staffing requirements   Determine project...
Develop HR Plan: Inputs (1)1. Enterprise Environmental Factors   Organizational   Technical   Interpersonal   Logistic...
HR Planning: Inputs (2)2. Organization Process Assets   Templates   Checklists3. Activity Resource Requirements   5/19/2...
Develop HR Plan: T & T (1)1. Organizational Charts and Position Description     Hierarchical-type charts     Matrix-base...
Develop HR Plan: T & T (2)2. Networking3. Organizational Theory    5/19/2009              Prepared by: Waleed El-Naggar   9
Develop HR Plan: Outputs (1)1. Human Resource Plan  Roles and Responsibilities: Project Manager,    Team Members, Functio...
Develop HR Plan: Outputs (2)  Project Organization Charts  5/19/2009                Prepared by: Waleed El-Naggar   11
Develop HR Plan: Outputs (3) Staffing Management Plan:   Describes the entrance and release criteria    human resources ...
Exam Spotlights   Understand the key environmental factors and the    three constraints that can impact the Human    Reso...
Quiz 1You have been assigned as a project manager fora software development project. The project teamconsists of 15 team m...
Quiz 2What type of organization is BEST for managingcomplex projects involving cross disciplinaryefforts?   A. Projectized...
9.2 Acquire Project Team   Attain & assign human resources to the    project.   Staff may come from inside or outside th...
Acquire Project Team: Inputs   1. Project Management Plan           Roles & Responsibilities           Project Organizat...
Acquire Project Team T&T1. Pre-Assignment2. Negotiation3. Acquisition4. Virtual Teams   5/19/2009        Prepared by: Wale...
Acquire Project Team Outputs1. Project Staff Assignment2. Resource Calendar: documents the time periods   each project tea...
Exam Spotlight   Should understand the importance of the    availability, experience levels, interests, cost,    and abil...
Quiz 3The MOST common causes of conflict areproject schedules, project priorities and:A. PersonalitiesB. ResourcesC. CostD...
Quiz 4During project planning in a matrix organization,the project manager determines that additionalhuman resources are n...
Quiz 5A project manager must publish a project schedule.Activities, start/end times and resources are identified.What shou...
9.3 Develop Project Team   Creating and open, encouraging environment    for your team   Developing & enhancing the team...
Develop Project Team: Inputs1. Project Staff Assignments2. Project Management Plan3. Resource Calendar   5/19/2009        ...
Develop Project Team: T&T (1)1. Interpersonal Skills (Soft Skills):   Understand sentiments of TMs, anticipate   actions, ...
Develop Project Team: T&T (2)3. Team Building Activities: to improve interpersonal   relationships and team cohesiveness, ...
Develop Project Team: T&T (3)4. Ground Rules: decreases conflicts and   increases productivity.5. Co-location: Placing tea...
Motivational Theory1. McGregor’s Theory : X and Y   Theory X : Workers need to be watched, hate work and    responsibilit...
Motivational Theory2. Maslow’s Hierarchy of Needs    5/19/2009         Prepared by: Waleed El-Naggar   30
Motivational Theory3. Hygiene TheoryThere are two factors that  contribute to motivation:   Hygiene factors deal with    ...
Motivational Theory4. Expectancy TheoryThe expectation of a positive outcome drivesmotivation. People will behave in certa...
Motivational Theory5. Achievement TheoryAchievement Theory says that people are motivated by theneed for three things: ach...
Powers of the Project ManagerPower is the potential ability to influencebehavior to get people to do things they wouldnot ...
Develop Project Team: Outputs1. Team Performance Assessment:   Improvement    in skills to allow for higher   performance...
5/19/2009   Prepared by: Waleed El-Naggar   36
Exam Spotlights   Different teams progress through the stages of    development at different rates. When new team    memb...
Quiz 6Project performance appraisals are different fromteam performance assessment in that projectperformance appraisals f...
Quiz 7A PM is trying to settle a dispute between team members. One saysthe systems should be integrated before testing, an...
9.4 Manage Project TeamTracking & reporting on the performance ofindividual team members. Performanceappraisals are prepar...
Manage Project Team: Inputs1. Project Staff Assignments.2. Project Management Plan.3. Team Performance Assessment: formal ...
Manage Project Team: T&T (1)1. Observation and conversation: PMs talk to   people to understand what is going on.2. Projec...
Manage Project Team: T&T (2)4. Conflict Management     5/19/2009           Prepared by: Waleed El-Naggar   43
Sources of Conflict  5/19/2009       Prepared by: Waleed El-Naggar   44
Manage Project Team: Outputs1. Enterprise Environmental Factors Updates2. Organizational Process Assets Updates3. Requeste...
Exam Spotlights   Take note that the PMBOK states that one of    the outcomes or results of the Manage Project    Team pr...
PM HRM Responsibilities   Create a project team directory   Negotiate with resource managers for the best    available r...
Quiz 8Q: What conflict Resolution technique is a projectmanager using when he says, “ I cannot deal with thisissue now!”A....
Quiz 9All the following forms of powers are derived from theproject manager’s position except:A. FormalB. RewardC. Penalty...
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05 human resources management

  1. 1. Project Human ResourcesManagementWaleed El-Naggar, MBA, PMP
  2. 2. Human Resources Management “Project Human Resource Management includes the processes that organize and manage the project team. The project team is comprised of the people who have assigned roles and responsibilities for completing the project.” PMBOK Page 214 5/19/2009 Prepared by: Waleed El-Naggar 2
  3. 3. Project HRM Processes Human Resources Management Develop Acquire Develop Manage Human Project Team Project Team Project TeamResource Plan 5/19/2009 Prepared by: Waleed El-Naggar 3
  4. 4. Project HRM Process Flow 5/19/2009 Prepared by: Waleed El-Naggar 4
  5. 5. 9.1 Develop HR Plan Determine project roles and responsibilities Identify staffing requirements Determine project relationships Determine how and when the team members will be acquired and released Plan for recognition and rewards 5/19/2009 Prepared by: Waleed El-Naggar 5
  6. 6. Develop HR Plan: Inputs (1)1. Enterprise Environmental Factors  Organizational  Technical  Interpersonal  Logistical  Political Constraints to HR Planning  Organizational Structure  Collective Bargaining Agreements  Economic Conditions 5/19/2009 Prepared by: Waleed El-Naggar 6
  7. 7. HR Planning: Inputs (2)2. Organization Process Assets  Templates  Checklists3. Activity Resource Requirements 5/19/2009 Prepared by: Waleed El-Naggar 7
  8. 8. Develop HR Plan: T & T (1)1. Organizational Charts and Position Description  Hierarchical-type charts  Matrix-based Charts  Text-oriented Formats  Other Sections of the Project Plan 5/19/2009 Prepared by: Waleed El-Naggar 8
  9. 9. Develop HR Plan: T & T (2)2. Networking3. Organizational Theory 5/19/2009 Prepared by: Waleed El-Naggar 9
  10. 10. Develop HR Plan: Outputs (1)1. Human Resource Plan  Roles and Responsibilities: Project Manager, Team Members, Functional Manager, Business Analyst, Sponsor, … etc.  Role  Authority  Responsibility  Competency 5/19/2009 Prepared by: Waleed El-Naggar 10
  11. 11. Develop HR Plan: Outputs (2)  Project Organization Charts 5/19/2009 Prepared by: Waleed El-Naggar 11
  12. 12. Develop HR Plan: Outputs (3) Staffing Management Plan:  Describes the entrance and release criteria human resources into the project.  Includes resource Histograms and time-tables which illustrate resource usage in the project 5/19/2009 Prepared by: Waleed El-Naggar 12
  13. 13. Exam Spotlights Understand the key environmental factors and the three constraints that can impact the Human Resource Planning process Using templates and checklists is one way to ensure that you don’t miss any key responsibilities when planning the project and will help reduce the amount of time spent in planning RAM relates the OBS to WBS to assure that every component of work is assigned to an individual 5/19/2009 Prepared by: Waleed El-Naggar 13
  14. 14. Quiz 1You have been assigned as a project manager fora software development project. The project teamconsists of 15 team members. You want tounderstand who is responsible for doing what inthe project. Where can you find this information? A. Responsibility Assignment Matrix B. Resource Histogram C. Bar Chart D. Project Organization Chart The answer is A 5/19/2009 Prepared by: Waleed El-Naggar 14
  15. 15. Quiz 2What type of organization is BEST for managingcomplex projects involving cross disciplinaryefforts? A. Projectized B. Functional C. Line D. Matrix The answer is D 5/19/2009 Prepared by: Waleed El-Naggar 15
  16. 16. 9.2 Acquire Project Team Attain & assign human resources to the project. Staff may come from inside or outside the organization Project Manager does not always have control over team members selection. Beware of Halo Effect: “You are a great programmer, so when we hire you project manager we expect you to be great”. 5/19/2009 Prepared by: Waleed El-Naggar 16
  17. 17. Acquire Project Team: Inputs 1. Project Management Plan  Roles & Responsibilities  Project Organization Chart  Staffing Management Plan 2. Enterprise Environmental Factors  Availability  Ability  Experience  Interests  Cost  Location 3. Organizational Process Assets Prepared by: Waleed El-Naggar 175/19/2009
  18. 18. Acquire Project Team T&T1. Pre-Assignment2. Negotiation3. Acquisition4. Virtual Teams 5/19/2009 Prepared by: Waleed El-Naggar 18
  19. 19. Acquire Project Team Outputs1. Project Staff Assignment2. Resource Calendar: documents the time periods each project team member can work on the project.3. Project Management Plan Updates. 5/19/2009 Prepared by: Waleed El-Naggar 19
  20. 20. Exam Spotlight Should understand the importance of the availability, experience levels, interests, cost, and abilities of the resource. 5/19/2009 Prepared by: Waleed El-Naggar 20
  21. 21. Quiz 3The MOST common causes of conflict areproject schedules, project priorities and:A. PersonalitiesB. ResourcesC. CostD. Management The Answer is B 5/19/2009 Prepared by: Waleed El-Naggar 21
  22. 22. Quiz 4During project planning in a matrix organization,the project manager determines that additionalhuman resources are needed. From whom wouldhe/she request these resources?A. Functional ManagerB. TeamC. Project SponsorD. Human Resources Department The Answer is A 5/19/2009 Prepared by: Waleed El-Naggar 22
  23. 23. Quiz 5A project manager must publish a project schedule.Activities, start/end times and resources are identified.What should the project manager do NEXT?A. Distribute the schedule according to communication plan.B. Confirm availability of resourcesC. Refine the project plan to reflect more accurate cost information.D. Publish a bar chart illustrating the timeline. The Answer is B 5/19/2009 Prepared by: Waleed El-Naggar 23
  24. 24. 9.3 Develop Project Team Creating and open, encouraging environment for your team Developing & enhancing the team into an effective, functioning, and coordinated group. It’s complicated in matrix structures where there are dual reporting relationships. 5/19/2009 Prepared by: Waleed El-Naggar 24
  25. 25. Develop Project Team: Inputs1. Project Staff Assignments2. Project Management Plan3. Resource Calendar 5/19/2009 Prepared by: Waleed El-Naggar 25
  26. 26. Develop Project Team: T&T (1)1. Interpersonal Skills (Soft Skills): Understand sentiments of TMs, anticipate actions, acknowledge concerns and follow up their issues.2. Training:  Technical  Soft skills 5/19/2009 Prepared by: Waleed El-Naggar 26
  27. 27. Develop Project Team: T&T (2)3. Team Building Activities: to improve interpersonal relationships and team cohesiveness, may be by involving team members in planning. 5/19/2009 Prepared by: Waleed El-Naggar 27
  28. 28. Develop Project Team: T&T (3)4. Ground Rules: decreases conflicts and increases productivity.5. Co-location: Placing team members or most of them in the same location.6. Recognition & Reward: Formal actions to promote high performance and involve effective systems to link between performance and reward. 5/19/2009 Prepared by: Waleed El-Naggar 28
  29. 29. Motivational Theory1. McGregor’s Theory : X and Y Theory X : Workers need to be watched, hate work and responsibility. Managers must use coercion, threats & various control schemes to get workers to meet objectives. Theory Y : Workers can work without supervision, they want to achieve, and can make their own decisions. Workers enjoy the satisfaction of esteem and self- actualization needs. Ouchi’s Theory Z: based on the participative management style of the Japanese. workers are motivated by a sense of commitment, opportunity & advancement. 5/19/2009 Prepared by: Waleed El-Naggar 29
  30. 30. Motivational Theory2. Maslow’s Hierarchy of Needs 5/19/2009 Prepared by: Waleed El-Naggar 30
  31. 31. Motivational Theory3. Hygiene TheoryThere are two factors that contribute to motivation: Hygiene factors deal with work environment issues. Those factors prevent dissatisfaction but do not necessarily bring satisfaction. Motivational factors: factors produce job satisfaction 5/19/2009 Prepared by: Waleed El-Naggar 31
  32. 32. Motivational Theory4. Expectancy TheoryThe expectation of a positive outcome drivesmotivation. People will behave in certain ways if theythink there will be good rewards for doing soThis theory also says that people become what youexpect of them. 5/19/2009 Prepared by: Waleed El-Naggar 32
  33. 33. Motivational Theory5. Achievement TheoryAchievement Theory says that people are motivated by theneed for three things: achievement, power, and affiliation. The achievement motivation is obviously the need to achieve or succeed. The power motivation involves a desire for influencing the behavior of others. The need for affiliation is relationship oriented. Workers want to have friendships with their coworkers and a sense of camaraderie with their fellow team members. The strength of your team members’ desire for each of these will drive their performance on various activities. 5/19/2009 Prepared by: Waleed El-Naggar 33
  34. 34. Powers of the Project ManagerPower is the potential ability to influencebehavior to get people to do things they wouldnot otherwise do.Types of power include:  Coercive power (Penalty)  Legitimate power (Formal)  Expert power  Reward power  Referent power 5/19/2009 Prepared by: Waleed El-Naggar 34
  35. 35. Develop Project Team: Outputs1. Team Performance Assessment:  Improvement in skills to allow for higher performance.  Improvement in competencies and moral.  Reduced turnover rates2. Enterprise Environmental Factors Updates 5/19/2009 Prepared by: Waleed El-Naggar 35
  36. 36. 5/19/2009 Prepared by: Waleed El-Naggar 36
  37. 37. Exam Spotlights Different teams progress through the stages of development at different rates. When new team members are brought onto the team, the development stages start all over again. Remember that Herzberg was the inventor of the Hygiene Theory and that this theory claims that hygiene factors prevent dissatisfaction while motivators lead to satisfaction Understand the theories of motivation. Understand the different types of project manager powers 5/19/2009 Prepared by: Waleed El-Naggar 37
  38. 38. Quiz 6Project performance appraisals are different fromteam performance assessment in that projectperformance appraisals focus on:A. How an individual team member is performing on the projectB. An evaluation of the project team’s effectivenessC. A team building effortD. Reducing the staff turnover rate The Answer is A 5/19/2009 Prepared by: Waleed El-Naggar 38
  39. 39. Quiz 7A PM is trying to settle a dispute between team members. One saysthe systems should be integrated before testing, and the other wantseach system be tested before integration. The project involves 12systems that need to be integrated and deadline of the project is ofhigh priority. What is the BEST statement the PM can make toresolve the conflict?A. Do it my wayB. Let’s calm down and get the job doneC. Let’s discuss this issue in our next meeting.D. Let’s do some limited testing before integration and finish the testing after the integration. The Answer is D - Compromise 5/19/2009 Prepared by: Waleed El-Naggar 39
  40. 40. 9.4 Manage Project TeamTracking & reporting on the performance ofindividual team members. Performanceappraisals are prepared and conducted, issuesare identified and resolved & feedback is given tothe team members 5/19/2009 Prepared by: Waleed El-Naggar 40
  41. 41. Manage Project Team: Inputs1. Project Staff Assignments.2. Project Management Plan.3. Team Performance Assessment: formal and informal.4. Work Performance Information: e.g. CPI & SPI.5. Organizational Process Assets. 5/19/2009 Prepared by: Waleed El-Naggar 41
  42. 42. Manage Project Team: T&T (1)1. Observation and conversation: PMs talk to people to understand what is going on.2. Project Performance Appraisals: Evaluation of employees from people who supervise them.3. Issue Log: document issues, deadlines and issue owner.4. Interpersonal Skills 5/19/2009 Prepared by: Waleed El-Naggar 42
  43. 43. Manage Project Team: T&T (2)4. Conflict Management 5/19/2009 Prepared by: Waleed El-Naggar 43
  44. 44. Sources of Conflict 5/19/2009 Prepared by: Waleed El-Naggar 44
  45. 45. Manage Project Team: Outputs1. Enterprise Environmental Factors Updates2. Organizational Process Assets Updates3. Requested Changes.4. Updated Project Plan. 5/19/2009 Prepared by: Waleed El-Naggar 45
  46. 46. Exam Spotlights Take note that the PMBOK states that one of the outcomes or results of the Manage Project Team process is an update to the staffing management plan. However, staffing management plan updates are not listed as an output of this process Understand the different conflict resolution techniques 5/19/2009 Prepared by: Waleed El-Naggar 46
  47. 47. PM HRM Responsibilities Create a project team directory Negotiate with resource managers for the best available resources. Understand the team members’ needs for training related to the project and make sure they get it. Create a formal staffing plan. Prepare reports for team members’ performance. Make sure team members are motivated. Create a reward system. 5/19/2009 Prepared by: Waleed El-Naggar 47
  48. 48. Quiz 8Q: What conflict Resolution technique is a projectmanager using when he says, “ I cannot deal with thisissue now!”A. Problem SolvingB. ForcingC. WithdrawalD. Compromising 5/19/2009 The Answer is C by: Waleed El-Naggar Prepared 48
  49. 49. Quiz 9All the following forms of powers are derived from theproject manager’s position except:A. FormalB. RewardC. PenaltyD. Expert 5/19/2009 The Answer is D by: Waleed El-Naggar Prepared 49
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