Quick Start Guide to Managed Services

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The "Quick Start Guide to Managed Services" presentation I delivered on behalf of CompTIA at the Synaxon UK National Conference in Crewe - 20th July, 2012

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Quick Start Guide to Managed Services

  1. 1. Quick Start to Managed ITServicesRichard TubbIndependent Consultant - Providing Expert Help to ITCompanieswww.tubblog.co.uk
  2. 2. Quick Start to Managed Services• This is an interactive session – if you have a question, put your hand up. I’ve also allocated time at end purely for questions.• You can also ask questions after the session on Twitter @tubblog and @CompTIAUK• If your mobile phone goes off, I’ll assume you’re trying to get my attention and so encourage everyone in the room to turn and face you
  3. 3. What is Managed Services?"Proactive, flexible, trustedrelationship for IT“- CompTIA UK Channel Community members
  4. 4. Why not use Break/Fix?
  5. 5. How to sell Managed Services
  6. 6. Focus on the Value, not time
  7. 7. So… what is it we’re paying you for?
  8. 8. Always be demonstrating value• Reporting, Reporting, Reporting• Customer surveys• Quarterly Business Reviews• Site Visits (even if you can actually do the work remotely)
  9. 9. Strategic Alliances
  10. 10. Additional Services
  11. 11. If you read just one book…
  12. 12. Further Resources• www.mspbusinessmanagement.com – MSP advice from top industry experts• www.mspcomparison.com – Compare different MSP market tools• www.channelcommunity.co.uk – CompTIA UK Channel Community
  13. 13. Free Stuff• Visit CompTIA stand today and ask William or Kris for a copy of the “Quick Start Guide to Managed Services”• Pass me your business card and I’ll send you a copy of my Whitepaper - “The Top 7 Mistakes Managed Service Providers Make”
  14. 14. Questions?
  15. 15. Four ways to connect with me to continue the conversation• Subscribe to my blog at www.tubblog.co.uk - featuring news and advice for SMB IT Companies• Connect with me on LinkedIn at www.linkedin.com/in/richardtubb to see how I may be able to help you if you’re an IT company• Follow me on Twitter @tubblog for a heads-up on content you’ll find useful• Circle me on Google+ at gplus.to/tubblog to gain access to content I don’t share elsewhere
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