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This is a disaster declaration! This is not a test.

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Many organizations have taken comprehensive steps to design, implement and test disaster recovery plans. The elements of a real disaster event can introduce many unexpected twists, turns and detours …

Many organizations have taken comprehensive steps to design, implement and test disaster recovery plans. The elements of a real disaster event can introduce many unexpected twists, turns and detours in the recovery path to resuming normal business operations.

In this webcast, Richard Dolewski, VP Business Development and Disaster Recovery at Velocity Technology Solutions will explore:
- Why downtime is a business issue, not just a technology issue;
- Why even the most comprehensive, well-contemplated disaster recovery plans often fall short when they’re put into real-life practice;
- The importance of eliminating single points of failure at the levels of people, technology and geography; and
- The benefits of more modernized approaches including cloud-based disaster recovery.

This webcast will draw on real-world customer examples and show how disasters can unhinge even the most iron-clad disaster recovery plans. Don’t wait for an actual disaster to take you down. Attend this webcast to glean valuable lessons learned from others, and better understand how you can protect your business.

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  • A little bit about who we are. Managed DR services is one of three main, complementary business focuses at Velocity. For many companies, DR planning is not just an insurance policy: it’s an imperative. It is serious business to protect operating revenue and the hard earned trust of your customers. Our managed DR services experts deliver recovery services through the application layer, not just for your data — so you are truly up and running with minimal effort — with scalable tape and electronic backup, data vaulting and high availability solutions in our cloud DR environment.
  • A disaster is anything that stops your business, whether the event is a man-made event or a storm. The truth is, little “storms” happen all the time. A disaster can be anything as big as Hurricane Katrina, to a localized power outage. Think of the chaos that can ensue when someone hits a telephone pole in the middle of your town, causing a light to go out and traffic to be re-directed. Now think of that in the context of your business, where the “drivers” are your customers, suppliers and partners. The reality is that no one is immune to the sheer randomness of disasters and the havoc they can create. And it’s this sheer randomness that you have to be prepared for.
  • Businesses regularly deal with disasters of all kinds and they’re more common that we’d like to think. According to a survey conducted by Forrester Research, 61 percent of organizations have enacted their business continuity plan at least once within the past five years, with 28 percent invoking such plans three times or more.
  • Transcript

    • 1. This Is a Disaster Declaration!This Is Not a Test.Richard DolewskiVP of Business Continuity & Business DevelopmentVelocity Technology Solutions, Inc.
    • 2. Velocity Technology Solutions Velocity – the ERP in the cloud company – hosts and manages ERP, related applications, and disaster recovery services within its virtual private cloud environment. Aim is to lower operational costs, increasing service levels and improving software performance while reducing the burden on IT staff and enabling deployment flexibility. Our team has exceptional expertise managing enterprise software 24/7. Combined with our proprietary technology and superfast infrastructure, we increase application availability, security, and control. As a result, our customers are better positioned to accelerate enterprise growth and agility, attract and retain customers, and reduce cost, turning their ERP platforms into a strategic asset. Velocity is headquartered in New York City. www.velocity.cc2 March 27, 2013 Velocity Proprietary and Confidential
    • 3. Case Study: Disaster Declaration The Storyline: • A real-world disaster and how events unfolded • Company is in the Manufacturing business – Corporate data center supports several sales offices, distribution facilities and manufacturing plants throughout the U.S. • I will refer to this organization as The Zed Company33 March 27, 2013 Velocity Proprietary and Confidential
    • 4. What is a Disaster ? ANYTHING !!!! That stops your business from functioning & that cannot be corrected within an acceptable amount of time….4
    • 5. What is Disaster Recovery? Reaction to a sudden, unplanned, event that enables an organization to continue critical business functions until normal business operations resume. “…It is not enough to arrange for hardware replacement;… planning must address continuation of business operations, or business continuation.”5 March 27, 2013 Velocity Proprietary and Confidential
    • 6. Companies Regularly Deal with Natural andMan-Made Disasters Risk is increasing Disasters happen Forrester Research
    • 7. Disasters Have a Major, Adverse Impact Risk is increasing Disasters happen Loss is significant 93% of businesses that suffer a significant loss of data are out of business within 5 years. (Bureau of Labor) 2011, Ponemon Institute© Research Report, Sponsored by Emerson Network Power7 March 27, 2013 Velocity Proprietary and Confidential
    • 8. What Constitutes a Disaster in Your Organization? Disaster Recovery deliverables are based on: RPO - Recovery Point Objective RTO - Recovery Time Objective8 March 27, 2013 Velocity Proprietary and Confidential
    • 9. The Products of a DR Plan Who will execute recovery actions What is needed to continue, resume, recover or restore business functions When business functions and operations must resume Where to go to resume corporate, business & operational functions How detailed procedures for continuity, resumption, recovery or restoration CLASSIC: WHO-WHAT-WHERE-WHEN-HOW9 March 27, 2013 Velocity Proprietary and Confidential
    • 10. Disaster Scenario THE ZED COMPANY10 March 27, 2013 Velocity Proprietary and Confidential
    • 11. Profile: The Zed Company • Last DR test 8 months ago • 100% successful - 17 hours • A special save to facilitate DR test audit • Have never tested a mid week recovery • Recently switched to a new software backup solution • No Generator (Not in budget)11 March 27, 2013 Velocity Proprietary and Confidential
    • 12. Profile: The Zed Company • Primary Technical Owner of DR conducted last two DR tests in Phoenix • Alternate person ran operations back at the office • Tapes sent offsite daily • RTO 48 hours • RPO 24 hours12 March 27, 2013 Velocity Proprietary and Confidential
    • 13. The Disaster: The largest power failure in California history
    • 14. Startup Issues: The Zed Company • Person declaring disaster “Not authorized“ and unfamiliar with password activation procedures. • Hot-site begins preparation of hot site, but requests authorized individual to call within the next hour14 March 27, 2013 Velocity Proprietary and Confidential
    • 15. Startup Issues: The Zed Company • Hot-site equipment is available 4 hours after initial call • Zed Company still trying to locate authorized staff (Alternates not available or no longer employed ) • Disaster Declaration fee of $7500.00. What’s this? • Usage Charge ? What’s this15 March 27, 2013 Velocity Proprietary and Confidential
    • 16. Startup Issues: The ZED Company • Staff unable to recall tapes en-route to hot-site • Offsite Storage Vendor will not accept phone requests “No phone requests. You must sign on to website to recall tape media” No App for retrieving your tapes!16 March 27, 2013 Velocity Proprietary and Confidential
    • 17. Startup Issues: Zed Company • Declared a disaster, but no one shows up ! Somewhere en-route from SD • Waiting on staff to arrive – Unable to locate client. Voice mail. 8 Hours (Dead cell Phone) • Client returns call 2 hours later! • Power is slowly coming on in parts of the city • He has heard his Power may come on shortly 10 Hours17 March 27, 2013 Velocity Proprietary and Confidential
    • 18. Startup Issues: The Zed Company • Hot-site suggests tapes get shipped to start recovery just in case. Client agrees. • Client does not know which tapes are required. • All Backup Software recovery reports are kept on the system • Suggest sending last full & all of this weeks dailies. Hot-site staff try to recover 12 Hours18 March 27, 2013 Velocity Proprietary and Confidential
    • 19. Startup Issues: The Zed Company • Tape media arrives - a box of 14 • Backup tapes in NO particular order • No media report arrived with tapes • Which one contains the catalog? • Staff loads all tapes into library, inventories using backup software • DR Plan missing at hot site - Alternate person going back to site to obtain the plan 13.5 Hours19 March 27, 2013 Velocity Proprietary and Confidential
    • 20. Startup Issues: The Zed Company • Signed into Offsite Tape Vendor website to determine what backup sets arrived at hot site • Found tape catalog as labeled in offsite tape vendor inventory • Unable to restore tape catalog – “invalid catalog error” • Manually cataloged each tape • 6.5 hours wasted! 20 Hours20 March 27, 2013 Velocity Proprietary and Confidential
    • 21. Startup Issues: The Zed Company • Primary Technical Staff person now en-route to hot- site to assist • DR Procedures arrive with Primary person 24 Hours21 March 27, 2013 Velocity Proprietary and Confidential
    • 22. Startup Issues: The Zed Company • Management are very uptight…Name calling …… • Every action / or decision is now being questioned • Pressure is probably at a peak as Plant locations are asking when ???22 March 27, 2013 Velocity Proprietary and Confidential
    • 23. Startup Issues: The Zed Company • Tapes were cataloged, fortunately the data was found • Start recovery of rest of the system 32 Hours23 March 27, 2013 Velocity Proprietary and Confidential
    • 24. Startup Issues: The Zed Company • Senior management (not IT) summons lead Technical person back as power is now coming on across the street. Power is expected anytime now. • Declaration is HALTED & tapes are requested back. Against recommendations! 34 hours24 March 27, 2013 Velocity Proprietary and Confidential
    • 25. Back on Again: The Zed Company • Client calls back 4 hours later requesting the restore to continue. Power is still an issue. • Hot site informs client the system has been scratched and they must start all over again. • Client will bring tapes to begin reload. 38 Hours25 March 27, 2013 Velocity Proprietary and Confidential
    • 26. Back on Again: The Zed Company • No staff are available. Everyone exhausted at this point. 40 Hours26 March 27, 2013 Velocity Proprietary and Confidential
    • 27. Back on Again: The Zed Company • Business wants a guarantee the system will be up in 8 hours. Business orders severely affected • Issues - Client didn’t maintain their backup environment • First test since new backup software installed27 March 27, 2013 Velocity Proprietary and Confidential
    • 28. Back on Again: The Zed Company • Restore starts immediately, this time with tapes already cataloged and DR documentation in hand • System is restored in 17 hours • Startup procedures incomplete, but manage to get ERP services up. 62 Hours28 March 27, 2013 Velocity Proprietary and Confidential
    • 29. System Ready: The Zed Company Testers have given the green light. We are back in business.29 March 27, 2013 Velocity Proprietary and Confidential
    • 30. Report Card: The Zed Company • Client declares and stops communicating with team • Indecisive • Backup policies not documented. A mystery to all! • New Backup Software recovery never tested • Backup Software reporting not sent offsite • Tapes shipped. Documentation incomplete30 March 27, 2013 Velocity Proprietary and Confidential
    • 31. Report Card: The Zed Company • Wrong person sent to recover system • DR Plan unavailable • Senior Management Pressure • Staff in a state of flux - Coming & going • Halted recovery • Restart all over again • Lack of staff delegation & training • No Generator (Now in budget)31 March 27, 2013 Velocity Proprietary and Confidential
    • 32. Report Card: The ZED Company Does your business have a say? Do the bean counters know what IT can deliver ?32 March 27, 2013 Velocity Proprietary and Confidential
    • 33. Report Card: The Zed Company • Management shocked that the IT folks lost all orders • 24 Hour RPO - Who agreed to this? • System was not available for 2 days • 48 Hour RTO - Who agreed to this?33 March 27, 2013 Velocity Proprietary and Confidential
    • 34. What about Your Email? The Zed Company • Email has become Mission Critical! • Email is how you communicate with customers, partners, and employees. • In a disaster situation, this may be a key component of your communications strategy. • Is Email listed as a critical application for your organization and included in your disaster recovery plan?34 March 27, 2013 Velocity Proprietary and Confidential
    • 35. Modernize Your Recovery35 March 27, 2013 Velocity Proprietary and Confidential
    • 36. No one wants to bein a position ofexplaining why yourorganization lost itsdata.36 March 27, 2013 Velocity Proprietary and Confidential
    • 37. Thank you for attending today: THIS IS A DISASTER DECLARATION. THIS IS NOT A TEST!37 March 27, 2013 Velocity Proprietary and Confidential
    • 38. Presenter: Richard Dolewski VP of Managed Disaster Recovery Services & Business Development richard.dolewski@velocity.cc 206- 436 -3321 mcpressonline.com velocity.cc 866-638-277938 March 27, 2013 Velocity Proprietary and Confidential

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