SPIN Tampa - The Hunger Game: Tips & Tricks For Feeding Guests with Dietary Needs
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SPIN Tampa - The Hunger Game: Tips & Tricks For Feeding Guests with Dietary Needs

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If you’ve done your due diligence and asked your guests if they have dietary needs, great job! – but that’s only half the battle. Allergens are often disguised even in well-labeled banquet ...

If you’ve done your due diligence and asked your guests if they have dietary needs, great job! – but that’s only half the battle. Allergens are often disguised even in well-labeled banquet menus, food prep methods can affect the safety of guests and some service styles breed opportunity for cross contact.
At the conclusion of the Think Tank, participants will be able to:
• Evaluate a hotel/catering menu for dietary needs
• Guide foodservice providers on what they need and how they want the needs fulfilled
• Work with participants in meeting their needs and provide a better customer
experience

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SPIN Tampa - The Hunger Game: Tips & Tricks For Feeding Guests with Dietary Needs Presentation Transcript

  • 1. The Hunger Game Tips & Tricks For Feeding Guests with Dietary Needs SPIN Wednesday, January 29, 14 TIPS & TRICKS for Feeding Guests with Dietary Needs January 27, 2014
  • 2. Essential Learning Components u Evaluate a hotel/catering menu for dietary needs v Guide foodservice providers on what they need and how they want the needs fulfilled.  w Work with participants in meeting their needs and provide a better customer experience. SPIN Wednesday, January 29, 14 TIPS & TRICKS for Feeding Guests with Dietary Needs January 27, 2014
  • 3. “Food is our common ground, a universal experience.” ~James Beard MPI Carolinas: A Healthier Appetite Wednesday, 24, 201429, 14 January January @tstuckrath @thrivemeetings
  • 4. “Food is the only thing you're going to buy that becomes you.” Carlo Petrini Wednesday, January 29, 14
  • 5. Halal Pescitarian Local Gluten Free Paleo Crohn’s Food Safety Rave Corn Clean Eating ADA Menu Labeling Macrobiotic Food Allergies Vegetarian Buddhism Celiac January 24, 2014 Wednesday, January 29, 14 Kosher Tree Nuts FALCPA RAW Organic VEGAN MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  • 6. Vegetarian 17% & ChronicAllergy Celiacmillion Food:million 25.8 :133Vegan 11.2 million 271million 35% Disease 157 /Disease Diabetes Religious Obesity 10 Kosher 36% January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  • 7. 1.8 Million 205 Million $54.5 Billion Meetings each day 4,931 events 114 people $149.3 million January 24, 2014 Wednesday, January 29, 14 People Food & Beverage food functions 23,190 MPI Carolinas: A Healthier Appetite $6,439 @tstuckrath @thrivemeetings
  • 8. Addressing Dietary Needs Food Allergies | Medical Conditions | Personal Preferences | Religious Beliefs ELC #1 January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite u @tstuckrath @thrivemeetings
  • 9. Food Allergy Potentially LIFETHREATENING Immune System Response MPI Carolinas: A Healthier Appetite Wednesday, 24, 201429, 14 January January @tstuckrath @thrivemeetings
  • 10. 120 8 90 + 150 Wednesday, January 29, 14
  • 11. • • • • • • • • • • • • January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite Cereals Crackers Cookies Candy Chocolates Energy bars Flavored coffee Frozen desserts Marinades Barbecue sauces Cold cuts Alcoholic beverages @tstuckrath @thrivemeetings
  • 12. • • Bouillabaisse • Cuttlefish ink • Glucosamine • Fish stock • Seafood flavoring • Wednesday, January 29, 14 Stocks • MPI Carolinas: A Healthier Appetite Sauces • January 24, 2014 Dressings Surimi @tstuckrath @thrivemeetings
  • 13. • • • • January 24, 2014 Wednesday, January 29, 14 Baked goods Candy Chili Egg rolls MPI Carolinas: A Healthier Appetite • • • • Enchilada sauce Marzipan Mole sauce Nougat @tstuckrath @thrivemeetings
  • 14. • Bouillabaisse Caesar dressing • • Worcestershire sauce Imitation or artificial fish • Meatloaf • Barbecue sauce • Wednesday, January 29, 14 • • January 24, 2014 Flavoring base Caponata MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  • 15. • • • • • January 24, 2014 Wednesday, January 29, 14 Baked goods Egg substitutes Macaroni Marzipan Marshmallows MPI Carolinas: A Healthier Appetite • • • • Nougat Pasta Foam or topping Pretzels @tstuckrath @thrivemeetings
  • 16. • • • • • • • • • • • • • • • • • • • • • January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite Ale/Beer Baking mixes Baked products Batter-fried foods Bread crumbs Breaded foods Candy Cereals Couscous Crackers Ice cream Imitation crabmeat Pasta Play dough Potato chips Processed Meats Rice cakes Salad dressings Sauces Soups Soy sauce @tstuckrath @thrivemeetings
  • 17. • • Chocolate • Processed Meat • Margarine • Nondairy products • Nougat • Canned tuna • Wednesday, January 29, 14 Caramel • MPI Carolinas: A Healthier Appetite Baked goods • January 24, 2014 Artificial butter Shellfish @tstuckrath @thrivemeetings
  • 18. • • • • • • • • • • • • • • January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite Asian cuisine Vegetable gum Vegetable starch Vegetable broth Baked goods Canned tuna Cereals Cookies Crackers Energy bars Low-fat peanut butter Processed meats Sauces Canned broth & soups @tstuckrath @thrivemeetings
  • 19. “Chronic disease is a foodborne illness. We ate our way into this mess, and we must eat our way out.” Dr. Mark Hyman January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  • 20. Behavioral Risk Factors • Tobacco Use • Physical Activity • Unhealthy Diet • Harmful use of Alcohol January 24, 2014 Wednesday, January 29, 14 } • High blood pressure • High blood glucose • Physical Inactivity • Overweight & obesity • High cholesterol • Low fruit & vegetable intake MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  • 21. Celiac Disease Wheat | Rye | Barley Genetic autoimmune disease 1:133 Malabsorption Avoid Gluten No cure Oatmeal? MPI Carolinas: A Healthier Appetite Wednesday, 24, 201429, 14 January January @tstuckrath @thrivemeetings
  • 22. Epidemic of st Century 21 1:3 Americans Manage blood sugar Low salt, fat & sugar High in fiber What, when & how much MPI Carolinas: A Healthier Appetite Wednesday, January 29, 14 @tstuckrath @thrivemeetings
  • 23. 65% World’s population lives in countries where being overweight or obesity kills more people than malnutrition MPI Carolinas: A Healthier Appetite Wednesday, 24, 201429, 14 January January @tstuckrath @thrivemeetings
  • 24. Vegetarian Vegan No Beef Pork Poultry Fish Shellfish January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  • 25. Paleo No • Processed foods • Sugar, candy Wednesday, January 29, 14 • Sweet fruit • Grains • Beans • Dairy • Seed Oils
  • 26. “Food important religion live my life.” is an part of my and the way I Wednesday, January 29, 14 Arlene Mathes-Scharf Kashrut.com
  • 27. Judaism Buddhism Hinduism Islam Kosher x x finned Kosher Not with Kosher fish only meat x x x Restricted/ Avoided x Halal some Halal P ? x x x x no fish over 12” Seventh Day Adventist x x x January 24, 2014 Wednesday, January 29, 14 x x Rastafarianism Sikh P in some sects Halal or Kosher ? x MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  • 28. Protestants Roman Catholicism Eastern Orthodox Jainism Few Restrictions Restricted on certain days Restrictions x Restrictions x x x January 24, 2014 Wednesday, January 29, 14 x x Mormonism Baha’i x some are vegetarians MPI Carolinas: A Healthier Appetite x @tstuckrath @thrivemeetings
  • 29. JANUARY Chinese New Year (Confucian/Taoist/Buddhist) FEBRUARY Ash Wednesday (Christian) Lent (Christian) APRIL Good Friday (Christian) Easter (Christian) Shavuot (Jewish) Passover (Jewish) SEPTEMBER/ OCTOBER Sukkot (Jewish) Rosh Hashanah (Jewish) OCTOBER Navratri (Hindu) Shemini (Jewish) Yom Kippur (Jewish) Simchat Torah (Jewish) Eid al-Adha (Islamic) NOVEMBER Diwali (Hindu/Buddist/ Sikhism/Jainism) JUNE/JULY Ramadan (Islamic) JULY/AUGUST Eid al-Fitr (Islamic) Krishna Janmashtami Thanksgiving DECEMBER Hanukkah (Jewish) Christmas (Christian) (Hindu) MPI Carolinas: A Healthier Appetite Wednesday, 24, 201429, 14 January January @tstuckrath @thrivemeetings
  • 30. Discovery Experience Participate | Understand | Comprehend | Learn • Review Menu • Note which items: • Top 8 Allergens E W N SF M P F S • Gluten-free GF • Vegetarian V • Vegan VG ELC #1 January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  • 31. Discovery Experience Participate | Understand | Comprehend | Learn Top 8 Food Allergens • Egg E • Wheat W • Tree Nuts N • Peanuts P • Shellfish SF • Fish F • Soy S • Milk M Gluten-Free GF • No Wheat • No Rye • No Barley • Oats? Vegetarian V P • Only Eggs & Milk • No sea or land animals Vegan VG • No Eggs or Milk • No sea or land animals • No honey ELC #1 January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  • 32. Discovery Experience Participate | Understand | Comprehend | Learn E N W M V M W V W M F E W F E M W E V M W E V M W V VG GF M W E P M W ELC #1 January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  • 33. Discovery Experience Participate | Understand | Comprehend | Learn W M E W M V X VG V M V GF W F V VG GF M N V GF M N E V GF GF V GF GF S V M W E V ELC #1 January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  • 34. Adding Value Food | Health | Exercise | Wellness ELC #1 January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite v @tstuckrath @thrivemeetings
  • 35. Don’t want to be a burden Perceived lack of empathy to their need Low Expectations of Products & Services Asking is impolite Embarrassed Unsure how to tell Wednesday, January 29, 14 Host.15 would not be able .25 to meet need
  • 36. Champions for “Cultures of Health” January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  • 37. Participant Experience MPI Carolinas Wednesday, January 29, 14 A Healthier Appetite January 24, 2014
  • 38. Benefits of Good Service • Improve liking • Increased incremental spending • New/increased client base • Fine-tune customer service • Budget Savings • Less Waste • Demonstrate Professionalism January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  • 39. % 80 Once guests feel safe & satisfied with their eating experience, they become a loyal & repeat customers. MPI Carolinas: A Healthier Appetite Wednesday, 24, 201429, 14 January January @tstuckrath @thrivemeetings
  • 40. 50 % Do not attend events Do not return to events Wednesday, January 29, 14
  • 41. $125,000 Five-day conference Wednesday, January 29, 14
  • 42. Seeing, hearing, walking, Eating learning, interacting with others, breathing Bodily functions immune, digestive, bowel, brain, respiratory, cardiovascular systems Wednesday, January 29, 14
  • 43. “Hotel is not liable for damages whatsoever suffered by the organizer, the guest and/or third parties unless the damages are caused intentionally by Hotel or Hotel is grossly at fault. This liability exclusion also applies in particular to damage resulting from consuming food prepared or served by Hotel and to damage resulting from computerrelated problems.” Wednesday, January 29, 14
  • 44. Consider • • • • • • • • • Contracts Invitations Registration Sites Site Visits Action Stations Bars Green Rooms Place Cards Apps MPI Carolinas: A Healthier Appetite Wednesday, January 29, 14 @tstuckrath @thrivemeetings
  • 45. Wednesday, January 29, 14
  • 46. Alternative Meal Options (Optional) If you would prefer vegetarian or vegan meal options, please select your preference below. If you have other special dietary needs, we ask that you make your own accommodations. Choose only one: vegetarian vegan Egg Wheat Soy Milk Tree Nuts Peanuts Shellfish Fish Other Wednesday, January 29, 14
  • 47. Risk Management • Follow applicable federal, state and district laws • Standard Operating Procedures • Legal Disclaimer • Designate a person to manage • Food Allergy Action Plans • Be prepared for reactions SPIN Wednesday, January 29, 14 FOOD ALLER GY CONC ERNS We stri ve to p ro large s electio vide a produc ts for s n of who ha ve food hoppers follow special allergies, dietary prefer ingredi specific or taking ents. Desp we can every preca ite our ite not guarant ution, ms are e free of e that amoun nuts, w ts of nuts, trace soy, fis heat, dairy, tree seeds* h, shellfish, s eggs, esame or othe r allerg ens. TIPS & TRICKS for Feeding Guests with Dietary Needs January 27, 2014
  • 48. Dietary Needs Policy ✤ ✤ ✤ ✤ ✤ A plan of action with a process to complete it Clearly understood by all staff who interact with the allergic diner Addresses accommodations for guests with food allergies, celiac disease, veganism, religious practices and other Fosters understanding between event guests, staff and vendors through relevant communications Included in all contracts SPIN Wednesday, January 29, 14 TIPS & TRICKS for Feeding Guests with Dietary Needs January 27, 2014
  • 49. Consider • • • • • • • • SOPs Menus Back of House Front of House Set-up Staffing Communication Sundries MPI Carolinas: A Healthier Appetite Wednesday, January 29, 14 @tstuckrath @thrivemeetings
  • 50. What’s Wrong? Wednesday, January 29, 14
  • 51. What’s Wrong? Wednesday, January 29, 14
  • 52. What’s Wrong? Wednesday, January 29, 14
  • 53. What’s Wrong? Wednesday, January 29, 14
  • 54. What’s Wrong? Wednesday, January 29, 14
  • 55. QA Questions & Answers ELC #1 January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  • 56. Tracy Stuckrath CSEP, CMM, CHC, CFPM tracy@thrivemeetings.com 404-242-0530 www.thrivemeetings.com www.facebook.com/thrivemeetingsevents www.linkedin.com/tracystuckrath January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings