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The
Hunger
Game
Tips & Tricks For Feeding
Guests with Dietary Needs

SPIN
Wednesday, January 29, 14

TIPS & TRICKS for Fee...
Essential Learning Components
u

Evaluate a hotel/catering menu for dietary needs

v

Guide foodservice providers on wha...
“Food is
our common
ground,
a universal
experience.”
~James Beard
MPI Carolinas: A Healthier Appetite
Wednesday, 24, 20142...
“Food

is the only thing
you're going to buy that

becomes
you.”

Carlo Petrini

Wednesday, January 29, 14
Halal

Pescitarian

Local

Gluten Free Paleo
Crohn’s
Food Safety
Rave

Corn

Clean Eating

ADA

Menu Labeling

Macrobiotic...
Vegetarian 17%
&
ChronicAllergy
Celiacmillion
Food:million
25.8 :133Vegan
11.2 million
271million
35% Disease
157 /Disease...
1.8 Million
205 Million
$54.5 Billion
Meetings

each

day 4,931 events
114 people
$149.3 million
January 24, 2014

Wednesd...
Addressing Dietary Needs
Food Allergies | Medical Conditions | Personal Preferences | Religious Beliefs

ELC #1
January 24...
Food Allergy
Potentially

LIFETHREATENING
Immune System
Response

MPI Carolinas: A Healthier Appetite
Wednesday, 24, 20142...
120

8

90
+
150

Wednesday, January 29, 14
•
•
•
•
•
•
•
•
•
•
•
•

January 24, 2014
Wednesday, January 29, 14

MPI Carolinas: A Healthier Appetite

Cereals
Crackers...
•
•

Bouillabaisse

•

Cuttlefish ink

•

Glucosamine

•

Fish stock

•

Seafood flavoring

•

Wednesday, January 29, 14

...
•
•
•
•

January 24, 2014
Wednesday, January 29, 14

Baked goods
Candy
Chili
Egg rolls

MPI Carolinas: A Healthier Appetit...
•

Bouillabaisse

Caesar dressing

•

•

Worcestershire
sauce

Imitation or
artificial fish

•

Meatloaf

•

Barbecue
sauc...
•
•
•
•
•

January 24, 2014
Wednesday, January 29, 14

Baked goods
Egg substitutes
Macaroni
Marzipan
Marshmallows

MPI Car...
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

January 24, 2014
Wednesday, January 29, 14

MPI Carolinas: A Healthier Appetite...
•
•

Chocolate

•

Processed Meat

•

Margarine

•

Nondairy products

•

Nougat

•

Canned tuna

•

Wednesday, January 29...
•
•
•
•
•
•
•
•
•
•
•
•
•
•
January 24, 2014
Wednesday, January 29, 14

MPI Carolinas: A Healthier Appetite

Asian cuisine...
“Chronic disease is a
foodborne illness. We ate our
way into this mess, and we
must eat our way out.”
Dr. Mark Hyman

Janu...
Behavioral Risk Factors
•

Tobacco Use

•

Physical Activity

•

Unhealthy Diet

•

Harmful use of Alcohol

January 24, 20...
Celiac Disease
Wheat | Rye | Barley

Genetic autoimmune disease
1:133
Malabsorption
Avoid Gluten
No cure
Oatmeal?
MPI Caro...
Epidemic of
st Century
21
1:3 Americans
Manage blood sugar
Low salt, fat & sugar
High in fiber
What, when & how much
MPI C...
65%
World’s population lives in countries
where being overweight
or obesity kills more people
than malnutrition

MPI Carol...
Vegetarian
Vegan
No
Beef
Pork
Poultry
Fish
Shellfish
January 24, 2014
Wednesday, January 29, 14

MPI Carolinas: A Healthie...
Paleo
No

• Processed
foods
• Sugar, candy

Wednesday, January 29, 14

• Sweet fruit
• Grains
• Beans

• Dairy
• Seed Oils
“Food
important
religion
live my
life.”
is an
part

of my

and the way I

Wednesday, January 29, 14

Arlene
Mathes-Scharf
...
Judaism
Buddhism
Hinduism
Islam

Kosher

x

x

finned Kosher Not with
Kosher fish only
meat

x

x

x

Restricted/
Avoided

x...
Protestants
Roman
Catholicism
Eastern
Orthodox
Jainism

Few Restrictions

Restricted on certain days

Restrictions

x

Res...
JANUARY
Chinese New Year

(Confucian/Taoist/Buddhist)

FEBRUARY
Ash Wednesday
(Christian)
Lent (Christian)

APRIL
Good Fri...
Discovery Experience
Participate | Understand | Comprehend | Learn

•

Review Menu

•

Note which items:
• Top 8 Allergens...
Discovery Experience
Participate | Understand | Comprehend | Learn

Top 8 Food
Allergens
• Egg E
• Wheat W
• Tree Nuts N
•...
Discovery Experience
Participate | Understand | Comprehend | Learn

E N W M V

M W V

W M F E
W F E
M W E V
M W E V

M W
V...
Discovery Experience
Participate | Understand | Comprehend | Learn

W M
E W M V

X

VG

V

M V GF
W F V

VG

GF

M N V GF
...
Adding Value
Food | Health | Exercise | Wellness

ELC #1
January 24, 2014
Wednesday, January 29, 14

MPI Carolinas: A Heal...
Don’t
want to
be a
burden

Perceived lack
of empathy to
their need

Low
Expectations
of Products &
Services
Asking is impo...
Champions for

“Cultures
of
Health”

January 24, 2014

Wednesday, January 29, 14

MPI Carolinas: A Healthier Appetite

@ts...
Participant
Experience

MPI Carolinas
Wednesday, January 29, 14

A Healthier Appetite

January 24, 2014
Benefits of Good Service
•

Improve liking

•

Increased incremental spending

•

New/increased client base

•

Fine-tune c...
%
80
Once guests feel safe & satisfied
with their eating experience,
they become a loyal & repeat
customers.

MPI Carolinas...
50

%

Do not attend events
Do not return to events

Wednesday, January 29, 14
$125,000
Five-day conference

Wednesday, January 29, 14
Seeing, hearing, walking,

Eating

learning, interacting with
others, breathing

Bodily
functions
immune,
digestive, bowel...
“Hotel is not liable for damages whatsoever
suffered by the organizer, the guest and/or
third parties unless the

damages ...
Consider
•
•
•
•
•
•
•
•
•

Contracts
Invitations
Registration Sites
Site Visits
Action Stations
Bars
Green Rooms
Place Ca...
Wednesday, January 29, 14
Alternative Meal Options
(Optional) If you would prefer vegetarian or vegan meal options, please select your preference
be...
Risk Management
•

Follow applicable federal,
state and district laws

•

Standard Operating Procedures

•

Legal Disclaim...
Dietary Needs Policy
✤

✤

✤

✤

✤

A plan of action with a process to complete it
Clearly understood by all staff who int...
Consider
•
•
•
•
•
•
•
•

SOPs
Menus
Back of House
Front of House

Set-up
Staffing
Communication
Sundries

MPI Carolinas: ...
What’s
Wrong?

Wednesday, January 29, 14
What’s
Wrong?

Wednesday, January 29, 14
What’s
Wrong?

Wednesday, January 29, 14
What’s
Wrong?

Wednesday, January 29, 14
What’s
Wrong?

Wednesday, January 29, 14
QA
Questions

&

Answers

ELC #1
January 24, 2014
Wednesday, January 29, 14

MPI Carolinas: A Healthier Appetite

@tstuckr...
Tracy Stuckrath

CSEP, CMM, CHC, CFPM

tracy@thrivemeetings.com
404-242-0530
www.thrivemeetings.com
www.facebook.com/thriv...
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SPIN Tampa - The Hunger Game: Tips & Tricks For Feeding Guests with Dietary Needs

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If you’ve done your due diligence and asked your guests if they have dietary needs, great job! – but that’s only half the battle. Allergens are often disguised even in well-labeled banquet menus, food prep methods can affect the safety of guests and some service styles breed opportunity for cross contact.
At the conclusion of the Think Tank, participants will be able to:
• Evaluate a hotel/catering menu for dietary needs
• Guide foodservice providers on what they need and how they want the needs fulfilled
• Work with participants in meeting their needs and provide a better customer
experience

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Transcript of "SPIN Tampa - The Hunger Game: Tips & Tricks For Feeding Guests with Dietary Needs"

  1. 1. The Hunger Game Tips & Tricks For Feeding Guests with Dietary Needs SPIN Wednesday, January 29, 14 TIPS & TRICKS for Feeding Guests with Dietary Needs January 27, 2014
  2. 2. Essential Learning Components u Evaluate a hotel/catering menu for dietary needs v Guide foodservice providers on what they need and how they want the needs fulfilled.  w Work with participants in meeting their needs and provide a better customer experience. SPIN Wednesday, January 29, 14 TIPS & TRICKS for Feeding Guests with Dietary Needs January 27, 2014
  3. 3. “Food is our common ground, a universal experience.” ~James Beard MPI Carolinas: A Healthier Appetite Wednesday, 24, 201429, 14 January January @tstuckrath @thrivemeetings
  4. 4. “Food is the only thing you're going to buy that becomes you.” Carlo Petrini Wednesday, January 29, 14
  5. 5. Halal Pescitarian Local Gluten Free Paleo Crohn’s Food Safety Rave Corn Clean Eating ADA Menu Labeling Macrobiotic Food Allergies Vegetarian Buddhism Celiac January 24, 2014 Wednesday, January 29, 14 Kosher Tree Nuts FALCPA RAW Organic VEGAN MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  6. 6. Vegetarian 17% & ChronicAllergy Celiacmillion Food:million 25.8 :133Vegan 11.2 million 271million 35% Disease 157 /Disease Diabetes Religious Obesity 10 Kosher 36% January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  7. 7. 1.8 Million 205 Million $54.5 Billion Meetings each day 4,931 events 114 people $149.3 million January 24, 2014 Wednesday, January 29, 14 People Food & Beverage food functions 23,190 MPI Carolinas: A Healthier Appetite $6,439 @tstuckrath @thrivemeetings
  8. 8. Addressing Dietary Needs Food Allergies | Medical Conditions | Personal Preferences | Religious Beliefs ELC #1 January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite u @tstuckrath @thrivemeetings
  9. 9. Food Allergy Potentially LIFETHREATENING Immune System Response MPI Carolinas: A Healthier Appetite Wednesday, 24, 201429, 14 January January @tstuckrath @thrivemeetings
  10. 10. 120 8 90 + 150 Wednesday, January 29, 14
  11. 11. • • • • • • • • • • • • January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite Cereals Crackers Cookies Candy Chocolates Energy bars Flavored coffee Frozen desserts Marinades Barbecue sauces Cold cuts Alcoholic beverages @tstuckrath @thrivemeetings
  12. 12. • • Bouillabaisse • Cuttlefish ink • Glucosamine • Fish stock • Seafood flavoring • Wednesday, January 29, 14 Stocks • MPI Carolinas: A Healthier Appetite Sauces • January 24, 2014 Dressings Surimi @tstuckrath @thrivemeetings
  13. 13. • • • • January 24, 2014 Wednesday, January 29, 14 Baked goods Candy Chili Egg rolls MPI Carolinas: A Healthier Appetite • • • • Enchilada sauce Marzipan Mole sauce Nougat @tstuckrath @thrivemeetings
  14. 14. • Bouillabaisse Caesar dressing • • Worcestershire sauce Imitation or artificial fish • Meatloaf • Barbecue sauce • Wednesday, January 29, 14 • • January 24, 2014 Flavoring base Caponata MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  15. 15. • • • • • January 24, 2014 Wednesday, January 29, 14 Baked goods Egg substitutes Macaroni Marzipan Marshmallows MPI Carolinas: A Healthier Appetite • • • • Nougat Pasta Foam or topping Pretzels @tstuckrath @thrivemeetings
  16. 16. • • • • • • • • • • • • • • • • • • • • • January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite Ale/Beer Baking mixes Baked products Batter-fried foods Bread crumbs Breaded foods Candy Cereals Couscous Crackers Ice cream Imitation crabmeat Pasta Play dough Potato chips Processed Meats Rice cakes Salad dressings Sauces Soups Soy sauce @tstuckrath @thrivemeetings
  17. 17. • • Chocolate • Processed Meat • Margarine • Nondairy products • Nougat • Canned tuna • Wednesday, January 29, 14 Caramel • MPI Carolinas: A Healthier Appetite Baked goods • January 24, 2014 Artificial butter Shellfish @tstuckrath @thrivemeetings
  18. 18. • • • • • • • • • • • • • • January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite Asian cuisine Vegetable gum Vegetable starch Vegetable broth Baked goods Canned tuna Cereals Cookies Crackers Energy bars Low-fat peanut butter Processed meats Sauces Canned broth & soups @tstuckrath @thrivemeetings
  19. 19. “Chronic disease is a foodborne illness. We ate our way into this mess, and we must eat our way out.” Dr. Mark Hyman January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  20. 20. Behavioral Risk Factors • Tobacco Use • Physical Activity • Unhealthy Diet • Harmful use of Alcohol January 24, 2014 Wednesday, January 29, 14 } • High blood pressure • High blood glucose • Physical Inactivity • Overweight & obesity • High cholesterol • Low fruit & vegetable intake MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  21. 21. Celiac Disease Wheat | Rye | Barley Genetic autoimmune disease 1:133 Malabsorption Avoid Gluten No cure Oatmeal? MPI Carolinas: A Healthier Appetite Wednesday, 24, 201429, 14 January January @tstuckrath @thrivemeetings
  22. 22. Epidemic of st Century 21 1:3 Americans Manage blood sugar Low salt, fat & sugar High in fiber What, when & how much MPI Carolinas: A Healthier Appetite Wednesday, January 29, 14 @tstuckrath @thrivemeetings
  23. 23. 65% World’s population lives in countries where being overweight or obesity kills more people than malnutrition MPI Carolinas: A Healthier Appetite Wednesday, 24, 201429, 14 January January @tstuckrath @thrivemeetings
  24. 24. Vegetarian Vegan No Beef Pork Poultry Fish Shellfish January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  25. 25. Paleo No • Processed foods • Sugar, candy Wednesday, January 29, 14 • Sweet fruit • Grains • Beans • Dairy • Seed Oils
  26. 26. “Food important religion live my life.” is an part of my and the way I Wednesday, January 29, 14 Arlene Mathes-Scharf Kashrut.com
  27. 27. Judaism Buddhism Hinduism Islam Kosher x x finned Kosher Not with Kosher fish only meat x x x Restricted/ Avoided x Halal some Halal P ? x x x x no fish over 12” Seventh Day Adventist x x x January 24, 2014 Wednesday, January 29, 14 x x Rastafarianism Sikh P in some sects Halal or Kosher ? x MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  28. 28. Protestants Roman Catholicism Eastern Orthodox Jainism Few Restrictions Restricted on certain days Restrictions x Restrictions x x x January 24, 2014 Wednesday, January 29, 14 x x Mormonism Baha’i x some are vegetarians MPI Carolinas: A Healthier Appetite x @tstuckrath @thrivemeetings
  29. 29. JANUARY Chinese New Year (Confucian/Taoist/Buddhist) FEBRUARY Ash Wednesday (Christian) Lent (Christian) APRIL Good Friday (Christian) Easter (Christian) Shavuot (Jewish) Passover (Jewish) SEPTEMBER/ OCTOBER Sukkot (Jewish) Rosh Hashanah (Jewish) OCTOBER Navratri (Hindu) Shemini (Jewish) Yom Kippur (Jewish) Simchat Torah (Jewish) Eid al-Adha (Islamic) NOVEMBER Diwali (Hindu/Buddist/ Sikhism/Jainism) JUNE/JULY Ramadan (Islamic) JULY/AUGUST Eid al-Fitr (Islamic) Krishna Janmashtami Thanksgiving DECEMBER Hanukkah (Jewish) Christmas (Christian) (Hindu) MPI Carolinas: A Healthier Appetite Wednesday, 24, 201429, 14 January January @tstuckrath @thrivemeetings
  30. 30. Discovery Experience Participate | Understand | Comprehend | Learn • Review Menu • Note which items: • Top 8 Allergens E W N SF M P F S • Gluten-free GF • Vegetarian V • Vegan VG ELC #1 January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  31. 31. Discovery Experience Participate | Understand | Comprehend | Learn Top 8 Food Allergens • Egg E • Wheat W • Tree Nuts N • Peanuts P • Shellfish SF • Fish F • Soy S • Milk M Gluten-Free GF • No Wheat • No Rye • No Barley • Oats? Vegetarian V P • Only Eggs & Milk • No sea or land animals Vegan VG • No Eggs or Milk • No sea or land animals • No honey ELC #1 January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  32. 32. Discovery Experience Participate | Understand | Comprehend | Learn E N W M V M W V W M F E W F E M W E V M W E V M W V VG GF M W E P M W ELC #1 January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  33. 33. Discovery Experience Participate | Understand | Comprehend | Learn W M E W M V X VG V M V GF W F V VG GF M N V GF M N E V GF GF V GF GF S V M W E V ELC #1 January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  34. 34. Adding Value Food | Health | Exercise | Wellness ELC #1 January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite v @tstuckrath @thrivemeetings
  35. 35. Don’t want to be a burden Perceived lack of empathy to their need Low Expectations of Products & Services Asking is impolite Embarrassed Unsure how to tell Wednesday, January 29, 14 Host.15 would not be able .25 to meet need
  36. 36. Champions for “Cultures of Health” January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  37. 37. Participant Experience MPI Carolinas Wednesday, January 29, 14 A Healthier Appetite January 24, 2014
  38. 38. Benefits of Good Service • Improve liking • Increased incremental spending • New/increased client base • Fine-tune customer service • Budget Savings • Less Waste • Demonstrate Professionalism January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  39. 39. % 80 Once guests feel safe & satisfied with their eating experience, they become a loyal & repeat customers. MPI Carolinas: A Healthier Appetite Wednesday, 24, 201429, 14 January January @tstuckrath @thrivemeetings
  40. 40. 50 % Do not attend events Do not return to events Wednesday, January 29, 14
  41. 41. $125,000 Five-day conference Wednesday, January 29, 14
  42. 42. Seeing, hearing, walking, Eating learning, interacting with others, breathing Bodily functions immune, digestive, bowel, brain, respiratory, cardiovascular systems Wednesday, January 29, 14
  43. 43. “Hotel is not liable for damages whatsoever suffered by the organizer, the guest and/or third parties unless the damages are caused intentionally by Hotel or Hotel is grossly at fault. This liability exclusion also applies in particular to damage resulting from consuming food prepared or served by Hotel and to damage resulting from computerrelated problems.” Wednesday, January 29, 14
  44. 44. Consider • • • • • • • • • Contracts Invitations Registration Sites Site Visits Action Stations Bars Green Rooms Place Cards Apps MPI Carolinas: A Healthier Appetite Wednesday, January 29, 14 @tstuckrath @thrivemeetings
  45. 45. Wednesday, January 29, 14
  46. 46. Alternative Meal Options (Optional) If you would prefer vegetarian or vegan meal options, please select your preference below. If you have other special dietary needs, we ask that you make your own accommodations. Choose only one: vegetarian vegan Egg Wheat Soy Milk Tree Nuts Peanuts Shellfish Fish Other Wednesday, January 29, 14
  47. 47. Risk Management • Follow applicable federal, state and district laws • Standard Operating Procedures • Legal Disclaimer • Designate a person to manage • Food Allergy Action Plans • Be prepared for reactions SPIN Wednesday, January 29, 14 FOOD ALLER GY CONC ERNS We stri ve to p ro large s electio vide a produc ts for s n of who ha ve food hoppers follow special allergies, dietary prefer ingredi specific or taking ents. Desp we can every preca ite our ite not guarant ution, ms are e free of e that amoun nuts, w ts of nuts, trace soy, fis heat, dairy, tree seeds* h, shellfish, s eggs, esame or othe r allerg ens. TIPS & TRICKS for Feeding Guests with Dietary Needs January 27, 2014
  48. 48. Dietary Needs Policy ✤ ✤ ✤ ✤ ✤ A plan of action with a process to complete it Clearly understood by all staff who interact with the allergic diner Addresses accommodations for guests with food allergies, celiac disease, veganism, religious practices and other Fosters understanding between event guests, staff and vendors through relevant communications Included in all contracts SPIN Wednesday, January 29, 14 TIPS & TRICKS for Feeding Guests with Dietary Needs January 27, 2014
  49. 49. Consider • • • • • • • • SOPs Menus Back of House Front of House Set-up Staffing Communication Sundries MPI Carolinas: A Healthier Appetite Wednesday, January 29, 14 @tstuckrath @thrivemeetings
  50. 50. What’s Wrong? Wednesday, January 29, 14
  51. 51. What’s Wrong? Wednesday, January 29, 14
  52. 52. What’s Wrong? Wednesday, January 29, 14
  53. 53. What’s Wrong? Wednesday, January 29, 14
  54. 54. What’s Wrong? Wednesday, January 29, 14
  55. 55. QA Questions & Answers ELC #1 January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
  56. 56. Tracy Stuckrath CSEP, CMM, CHC, CFPM tracy@thrivemeetings.com 404-242-0530 www.thrivemeetings.com www.facebook.com/thrivemeetingsevents www.linkedin.com/tracystuckrath January 24, 2014 Wednesday, January 29, 14 MPI Carolinas: A Healthier Appetite @tstuckrath @thrivemeetings
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