Online Tutoring: Going It on Your own or Collaborating

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Providing online tutoring for todays college student is a growing challenge for student support services in higher education. Some institutions contract with an outside vendor to provide this service, …

Providing online tutoring for todays college student is a growing challenge for student support services in higher education. Some institutions contract with an outside vendor to provide this service, while others create their own virtual tutoring programs. Many schools, however, find they do not have the resources, human or monetary, to attempt either option. This session will explore practical steps and challenges for setting up ones own virtual tutoring program and will include lessons learned. The session will also share the challenges and benefits drawn from community colleges that choose to participate in eTutoring.org, a collaborative program provided by the Connecticut Distance Learning Consortium (CTDLC).

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  • This session will explore practical steps and challenges for setting up one’s own virtual tutoring program and lessons learned.
  • JenBackground information:Developing online degree and certificate programs – need to provide similar support services to students who may never step foot on campusStarting with writing tutoring as we recognized writing is a central area for any online course experienceDecision – outsource or develop our own tutoring portalWe decided to develop our own WHY? Financial Issues – limited resourcesFlexibility of Process – able to scale program slowly with careful oversight using own tutors and having a faculty coordinator Writing Center Concerns – desire to have say in tutor training; desire to preserve peer tutoring experienceRetention concerns – desire to create student connection to UMass Dartmouth as place of support for academic issues
  • TraceyDiscuss the research we did….
  • JEN … explain process Tracey explain tutor training in technology? CoordinatorTutors – selected those who had completed class with coordinator; who had interest and experience in using technology; seniors; thought to be responsible and able to monitor working habits from dorm rooms as tutoring happens at nightTutoring processes – outline training here;
  • Tracey – on financial issuesJen – on writing center and learning concernsDamon – is it scaleable? Large numbers of students? What would need to be addressed? Tutor support

Transcript

  • 1. Online Tutoring: Going it On Your Own or Collaborating
    UMass Dartmouth
    Instructional Development
  • 2. The Decision: Going It On Our Own
    Why?
    Financial Issues
    Flexibility of Process
    Writing Center Concerns
    Tutor training
    Peer tutors vs. faculty tutors
    Retention Concerns
    Student Connection to campus
  • 3. The Choice: Outsource or Develop
    Outsourcing
    WCOnline
    AskOnline
    SMARTHINKING
    Skype/Unyte
    Developing Our Own
    Asynchronous Drop Box
    Live Chat Help
    Wimba Classroom for Live Tutoring
  • 4. Development Steps
    Securing faculty coordinator
    Selecting tutors
    Developing tutoring processes
    Focus on traditional writing center practices
    Practice tutoring in new environments
    Forms developed for submission and for responses
    Student satisfaction survey for follow up
    Tutor training
    Wimba Classroom
    Live Chat Tool
  • 5. The Online Writing Tutoring Portal
    Online Writing Tutoring Portal
    http://www.umassd.edu/cits/id/writingtutoring/
  • 6. The Online Writing Tutoring Portal
  • 7. The Online Writing Tutoring Portal
  • 8. The Online Writing Tutoring Portal
  • 9. Live Helper
  • 10. Wimba Classroom
  • 11. Wimba Classroom
  • 12. Lessons Learned
    Saved financial resources
    Used existing software on campus
    Live chat tool affordable
    Tutors often receiving work study funding
    On-going technical support
    Campus writing center
    Managing/Scheduling
    Training
    Scalability
    You can build the service, but will students use it?
    Learning Concerns
    Does the support service increase student learning?