Your SlideShare is downloading. ×
Taking Charge (2nd ed.), Chapter 9.1
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Introducing the official SlideShare app

Stunning, full-screen experience for iPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Taking Charge (2nd ed.), Chapter 9.1

329
views

Published on

Published in: Education

1 Comment
0 Likes
Statistics
Notes
  • Be the first to like this

No Downloads
Views
Total Views
329
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
5
Comments
1
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Communicating Section 9.1: Everyday Personal Communication Taking Charge: Chapter 9 © 2010 TSTC Publishing
  • 2. Communication
    • We use communication skills every day
    • Communication is crucial
    • Everyone benefits from improving communication skills
    © 2010 TSTC Publishing
  • 3. Talk the Talk
    • Have an appropriate expression
    • Moderate your speaking speed
    • Use pauses
    • Eliminate fillers
    © 2010 TSTC Publishing
  • 4. Talk the Talk (cont.)
    • Speak loudly enough to be heard, but don’t be overbearing
    • Smile while you’re speaking on the phone
    • Watch your diction
    • Control your breathing
    © 2010 TSTC Publishing
  • 5. Listen and Learn
    • Passive listening skills
    • S.O.L.E.R.
      • Sit squarely facing other person
      • Open posture toward the speaker
      • Lean forward
      • Eye contact
      • Relax
    © 2010 TSTC Publishing
  • 6. Listen and Learn (cont.)
    • Active listening skills
      • Concentrate and message and resist distractions
      • Keep an open mind to others’ ideas
      • Don’t tune out if you disagree
      • Restate their key ideas
    © 2010 TSTC Publishing
  • 7. Avoid Conflict with “I” Messages
    • Conflict is inevitable in any relationship
    • “ I” Messages
      • “ I feel angry when you … ”
    • Avoid generic accusations such as:
      • Always
      • Never
    © 2010 TSTC Publishing
  • 8. Final Thoughts
    • Communication is irreversible
    • You cannot undo spoken words
    • Words can hurt a relationship beyond repair
    © 2010 TSTC Publishing
  • 9. Further Reflection
    • Discuss a situation in which you have needed strong communication skills.
    • What is your best/weakest communication skill? Why?
    • Have a conversation and notice the number of times you use words such as “uh,” “um” or “like.”
    © 2010 TSTC Publishing
  • 10. Additional Resources
    • The Communication Process http://web.cba.neu.edu/~ewertheim/interper/commun.htm
    • Listening Skills http://www.coping.org/dialogue/listen.htm
    • Communication Tips
    • www.sideroad.com
    © 2010 TSTC Publishing