Taking Charge (2nd ed.), Chapter 9.1

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Taking Charge (2nd ed.), Chapter 9.1

  1. 1. Communicating Section 9.1: Everyday Personal Communication Taking Charge: Chapter 9 © 2010 TSTC Publishing
  2. 2. Communication <ul><li>We use communication skills every day </li></ul><ul><li>Communication is crucial </li></ul><ul><li>Everyone benefits from improving communication skills </li></ul>© 2010 TSTC Publishing
  3. 3. Talk the Talk <ul><li>Have an appropriate expression </li></ul><ul><li>Moderate your speaking speed </li></ul><ul><li>Use pauses </li></ul><ul><li>Eliminate fillers </li></ul>© 2010 TSTC Publishing
  4. 4. Talk the Talk (cont.) <ul><li>Speak loudly enough to be heard, but don’t be overbearing </li></ul><ul><li>Smile while you’re speaking on the phone </li></ul><ul><li>Watch your diction </li></ul><ul><li>Control your breathing </li></ul>© 2010 TSTC Publishing
  5. 5. Listen and Learn <ul><li>Passive listening skills </li></ul><ul><li>S.O.L.E.R. </li></ul><ul><ul><li>Sit squarely facing other person </li></ul></ul><ul><ul><li>Open posture toward the speaker </li></ul></ul><ul><ul><li>Lean forward </li></ul></ul><ul><ul><li>Eye contact </li></ul></ul><ul><ul><li>Relax </li></ul></ul>© 2010 TSTC Publishing
  6. 6. Listen and Learn (cont.) <ul><li>Active listening skills </li></ul><ul><ul><li>Concentrate and message and resist distractions </li></ul></ul><ul><ul><li>Keep an open mind to others’ ideas </li></ul></ul><ul><ul><li>Don’t tune out if you disagree </li></ul></ul><ul><ul><li>Restate their key ideas </li></ul></ul>© 2010 TSTC Publishing
  7. 7. Avoid Conflict with “I” Messages <ul><li>Conflict is inevitable in any relationship </li></ul><ul><li>“ I” Messages </li></ul><ul><ul><li>“ I feel angry when you … ” </li></ul></ul><ul><li>Avoid generic accusations such as: </li></ul><ul><ul><li>Always </li></ul></ul><ul><ul><li>Never </li></ul></ul>© 2010 TSTC Publishing
  8. 8. Final Thoughts <ul><li>Communication is irreversible </li></ul><ul><li>You cannot undo spoken words </li></ul><ul><li>Words can hurt a relationship beyond repair </li></ul>© 2010 TSTC Publishing
  9. 9. Further Reflection <ul><li>Discuss a situation in which you have needed strong communication skills. </li></ul><ul><li>What is your best/weakest communication skill? Why? </li></ul><ul><li>Have a conversation and notice the number of times you use words such as “uh,” “um” or “like.” </li></ul>© 2010 TSTC Publishing
  10. 10. Additional Resources <ul><li>The Communication Process http://web.cba.neu.edu/~ewertheim/interper/commun.htm </li></ul><ul><li>Listening Skills http://www.coping.org/dialogue/listen.htm </li></ul><ul><li>Communication Tips </li></ul><ul><li> www.sideroad.com </li></ul>© 2010 TSTC Publishing

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