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Ops and inf group assignment presentation 20130830

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  • 1. Blending Business Process Outsourcing and Cloud Computing Group : Afri-Can Buca Kereng Tayarudza Mutongoreya Harry van Kamp Werner Meyer Tsheko Motsepe
  • 2. Background What is Cloud Computing? Business Process Outsourcing BPO Trends Cloud Computing Trends Sold on Cloud Conclusive Remarks Business Process Management
  • 3. Background World Economic Downturn Budget constraints – IT Operational efficiency Innovation
  • 4. What is Cloud Computing SaaSSaaS PaaSPaaS PaaSPaaS
  • 5. Business Process Outsourcing Direct labour represents 80% of the cost of business process outsourcing (BPO). Automated Labour-processes. Increasing adoption of fully packaged predefined solutions in the form of business process services (BPSs) (Tornbohm, Heng et al, 2012).
  • 6. Business Process Management Integration, optimization implementation,monitoring and management of process. (Smith, 2013). Business Process Execution Language (BPEL). Intelligent Business Process Management Suites.
  • 7. Business Process Outsourcing Trends Continued global economic uncertainty BpaaS will boost process standardization, automation and monitoring. Process enhancement technologies and services.
  • 8. Cloud Computing Trends Hybrid Cloud Computing Inability to customize business processes is a challenge and inhibitor to cloud services adoption. (Cantera, 2012,1) Cloud consumers will adopt standardized SaaS, BPU and BPaaS offerings.(Cantera, 2012,1)
  • 9. Sold on the cloud Informa PLC The organisation has implemented Saas and IaaS and has reduced its number of servers in its data centre and avoided all other costs associated with the maintenance of a traditional IT infrastructure. Business units decided on their own what systems to use for CRM purposes. And its employing internet based services for its host of applications. Implemented salesforce.com. Nobel Learning Communities INC. The company had150 databases with unstructured data with no uniformity, compromised sales efforts as every client had their own account records on DOS based systems. Contracted with cloud service provider to provide consolidated financial and CRM web-based applications.
  • 10. Conclusive Remarks Revolutionary Technology not miracle technology. One size DOES NOT fit all. Combined with BPO – change very nature of an enterprise.