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TBR Open BI Project Status


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Status update to at TBR presidents on the open business intelligence initiative (August 2010)

Status update to at TBR presidents on the open business intelligence initiative (August 2010)

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  • 1. Originally Presented to the President’s Council (August 2010)Data Warehousing - BusinessIntelligence InitiativeTennessee Board of Regents andTennessee State UniversityParticipating Developers:Motlow State Community CollegeDyersburg State Community CollegeColumbia State Community CollegeAustin Peay State UniversityBusiness Intelligence Reporting and Analytics 1
  • 2. Agenda• Overview – 3 Phases of a DW/BI Project• Phase #1 – TSU & Deloitte Ph D l itt• Objective and Approach – Phase #1• KPI Repository Methodology• Who Will Performance Metrics Serve?• Phase #2 – TSU & TBR• KPI Examples• Phase #3 (& Completion of Phase #2)• Credits• Questions & Discussion 2
  • 3. Developing a Data Warehouse (A Phased Approach) Phase 1 Phase 2 Phase 3 Architecting & g Implementation Planning mplement mplement mplement Project #1 Project #2 Project #n Initiate Business ... tation qmts esign Project Requirements Im Im Im Req P P P Implement De and Plan Strategy On going On-going Governance Legend Business Data Value Implementation Applications Roadmap Roadmap Technology Business/process 3
  • 4. Phase #1 – Partnership in Strategic Planning Initiate Business Project Requirements and Strategy Business Value Roadmap 4
  • 5. Objective and Approach – Phase #1Objective: Enhance TSU’s current operational and management reporting capability by identifying executive and departmental key performance indicators (KPIs) High Level As-Is Analysis To-Be Vision Gap Analysis & Roadmap Activities Activities ActivitiesRefine data collection approach and schedule Conduct Visioning Workshop with Executive Define key initiatives to achieve desired futureinterviews with Executive Leadership (pre-kickoff) Leadership state capabilities pSubmit data collection request (pre-kickoff) Establish Executive Dashboard Vision and Finalize KPI and reporting priorities prioritiesOrganize and kick-off project Identify interdependencies and required Develop initiative write-ups including: implementation sequencingConduct key stakeholder alignment meeting – Key metric definition, calculation, and Determine impact of future state KPI andMeet with and interview TBU President and ownership reporting requirements and desired timing onUniversity Executive Leadership – D Data di dimensions and f i d frequency current organization processes technology and organization, processes, Identify current KPIs by data department/function – Currently being used or future use metric Present consolidated roadmap, metrics design Establish current and desired Document overall changes to process, and related definitions to TSU executives requirements/priorities technology and data Identify pain points and critical path Finalize framework for prioritizing KPIs and Deliverables related initiativesReview existing reports and documentation Refined Future S R fi d F State KPI with related KPIs i h l d definitions, measures, ownership and data Deliverables mappings Deliverables Future State Capability Vision Executive dashboard designCurrent State assessment (KPIs , gap analysisand process capability) Future State KPIs with related definitions, Future State strategic roadmap containing: measures, ownership and data mappingsInterview key findings and observations – Implementation considerations and high level Information and data assessment plan Initial Reporting Requirements – Critical reporting requirements definition 5
  • 6. KPI Repository Methodology TSU Leadership Interviews TSU Documents/Plans Research President Deans 2008-2028 Academic Master Plan Other University DashboardsVice Presidents Department Chairs 2005-2010 Strategic Plan SACS – 2008 Principles of Accreditation Associate VPs Directors Facilities Master Plan NACUBO – Performance Measurement Institutional Academic Integrity Committee Report Toolkit Research Departmental SLAs Diversity Plan US News & World Reports Low-Producing Programs Status IPEDS External Report Listing Tennessee Higher Education – Profile and Departmental Strategic Plans Trends University website y Key Performance Indicator Repository Through this process, over 180 key performance metrics were identified 6
  • 7. Who Will Performance Metrics Serve?• Information needs to reach all levels of campus• Data from lower levels must be transformed to upper levels Performance LEADERSHIP: data Need visibility into progress towards goals and objectives MANAGEMENT: Trend, Need timely trends, summaries, summary analytics of operations data Detailed STAFF: data Need detailed reports in many formats and ad hoc access ad-hoc 7
  • 8. Phase #2 – Partnership in Architecting Architecting & g Implementation Planning tation qmts esign Req Implement De Plan Tennessee Board of Regents Implementation Roadmap 8
  • 9. Business Intelligence Initiative - Web-Delivery 9
  • 10. BI Folder Access - Permissions at Folder Level 10
  • 11. BI Security – Internal Folder Permissions 11
  • 12. BI – Report Level Access Data that changes frequently can be made interactive  so that the most recent information is displayed. Annual and Quarterly reported metrics can be  presented as PDF documents as content changes  q y infrequently. 12
  • 13. Sample KPIsPlease Refer to file: “Sample KPIs.PDF” 13
  • 14. Level of Effort is Enormous Identified Performance Project Staff and Resource KPI Modeling Metrics Scoping Identification Business Analysis Project & Infrastructure Planning Data Mapping Security Roles DB Architecture Argos Reporting Tools Requirement Data Structure and Implementation Management g & Testing DB D i Design Reporting & Analytics Architecture Reporting and Analytics Development Reporting & Analytics Design Deployment & Implementation Testing (KPIs, Dashboards, Support Alerts, Etc.) Al t Et ) 14
  • 15. Phase #3 (& Completion of Phase #2) mplement mplement mplement Project #1 Project #2 ... Project #n Im Im Im P P P On going On-going Governance 15
  • 16. CreditsTennessee State University Rehan Chaudhary, Database Analyst S ao Sharon Morris, Systems Analyst II o s, Syste s a yst Beth Smith, Systems Analyst III Cindy Donnelly, Systems Analyst III Kevin McGee, Database Administrator Tracy Jennette, Web Developer Eric Reed, Luminis Administrator Mr. Ed Wisdom, Director of Information Systems Dr. Dr Dennis Gendron Vice President of Technology and Administrative Services Gendron,Tennessee Board of Regents Pamela Clippard, Sr. Data Architect Bob Coon, Luminis Senior Technical Consultant Thomas Danford, Chief Information Officer 16
  • 17. Questions & Discussion ? ? ? 17