Rebuilding After a Disaster                         Can Be Proactive                              MTP4031                 ...
Copyright © 2003 Tim Salaver, Dana Software, Inc.                                         2 September 23, 200
Copyright © 2003 Tim Salaver, Dana Software, Inc.                                         3 September 23, 200
Copyright © 2003 Tim Salaver, Dana Software, Inc.                                         4 September 23, 200
Copyright © 2003 Tim Salaver, Dana Software, Inc.                                         5 September 23, 200
The Disaster Plan Checklist   The checklist helps managers to     put together a disaster plan for    their organization....
The Disaster Plan (DP)Definition   A DP aims to prevent or reduce    the likelihood of a disaster    occurring by identif...
Alternative References   Disaster Recovery   Business Continuity   Contingency Planning   Emergency PreparednessCopyri...
Disaster Plan Purpose   Having a disaster plan forces    you to make decisions before a    disaster strikes, allowing you...
Advantages   Supports the continuity of    operations   Mitigates the financial    consequencesCopyright © 2003 Tim Sala...
Del Monte Corporation   Toxic PCB (Polychlorinated    Bicarbonate) contamination affects    first 7 floors of world headq...
Disadvantages   Poor planning or an out-of-date    plan may be worse than no plan    at all.   The planning process can ...
Action Checklist1.   Establish a Disaster Planning Team2.   Carry Out a Risk Assessment3.   Draw Up a Disaster Plan4.   Pi...
Establish a Disaster PlanningTeam   Personnel   Facilities   Public Relations   Information Technology   General Mana...
Carry Out a Risk Assessment   Evaluate and analyze    vulnerabilities   Distinguish between immediate    and long term n...
Risk Assessment Documents   Insurance coverage   Building and equipment    maintenance   Detection, alarm, and intrusio...
Personal Disaster s   Hard drive crash in a foreign country   The information is far more valuable    than the hardware...
Draw Up a Disaster Plan   Keep it Simple and Easy to    Understand   Worst Case Scenario   Learn from others   Recover...
Draw Up a Disaster Plan   Key Personnel   Responsibilities and limits of authority   Location of offsite DP Control Cen...
Employees   Employee contact information   Counseling and aid   Over communicate progress   Alternative payroll arrang...
Cost of DowntimeIndustry        Rev/hour           Rev/EE hourEnergy          $2,817,846         $569.20Telco           $2...
Alternative premises   Reciprocal arrangements with    other departments and business    partnersCopyright © 2003 Tim Sal...
Continuity of operations   Operational ASAP   Inform customers, suppliers,    investors, and community   Brief PR conta...
Physical Communications   Forward calls   Ad hoc telephone directory   Alternative mailingCopyright © 2003 Tim Salaver,...
Equipment and Resources   Critical documents and their    location   Store backups offsite   Identify key resources   ...
Mays Chemical Company   7-mile area   Hot site over 25 miles away   Fire department response   1,000 chemicals and foo...
Pilot the Plan   Test run with periodic drills   Emergency response    cooperation during drill   Amend plan as necessa...
Communicate and Implementthe Plan   Presentation by DP Team    member   Orient new employees   Address concernsCopyrigh...
Monitor, Revise, and Improvethe Plan   Flexible and practical   Log and Review reported    Disasters   Can you afford t...
DOs                              DON’Ts   Be prepared                 Don’t be   Learn from                   complacen...
Resources   Association of Contingency    Planners (ACP)   Business Recovery Managers    Association (BRMA)   Unisys Co...
Contact Information                 Tim Salaver         SVP, Chief Products Officer              Dana Software, Inc       ...
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Rebuilding After a Disaster Can Be Proactive

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Rebuilding After a Disaster Can Be Proactive

  1. 1. Rebuilding After a Disaster Can Be Proactive MTP4031 Tuesday, 9:15 a.m. Tim Salaver Dana Software, Inc.September 23, 2003 Copyright © 2003 Tim Salaver, Dana Software, Inc. 1
  2. 2. Copyright © 2003 Tim Salaver, Dana Software, Inc. 2 September 23, 200
  3. 3. Copyright © 2003 Tim Salaver, Dana Software, Inc. 3 September 23, 200
  4. 4. Copyright © 2003 Tim Salaver, Dana Software, Inc. 4 September 23, 200
  5. 5. Copyright © 2003 Tim Salaver, Dana Software, Inc. 5 September 23, 200
  6. 6. The Disaster Plan Checklist The checklist helps managers to put together a disaster plan for their organization. It covers physical disasters, such as fires, severe weather, acts of God, floods, or terrorist attacks.Copyright © 2003 Tim Salaver, Dana Software, Inc. 6 September 23, 200
  7. 7. The Disaster Plan (DP)Definition A DP aims to prevent or reduce the likelihood of a disaster occurring by identifying threats and taking the necessary preventative action, and to ensure that if a disaster does strike, the organization is prepared to deal with it effectively.Copyright © 2003 Tim Salaver, Dana Software, Inc. 7 September 23, 200
  8. 8. Alternative References Disaster Recovery Business Continuity Contingency Planning Emergency PreparednessCopyright © 2003 Tim Salaver, Dana Software, Inc. 8 September 23, 200
  9. 9. Disaster Plan Purpose Having a disaster plan forces you to make decisions before a disaster strikes, allowing you to spend the first critical days after a disaster dealing with the situation instead of deciding how to deal with it.Copyright © 2003 Tim Salaver, Dana Software, Inc. 9 September 23, 200
  10. 10. Advantages Supports the continuity of operations Mitigates the financial consequencesCopyright © 2003 Tim Salaver, Dana Software, Inc. 10September 23, 200
  11. 11. Del Monte Corporation Toxic PCB (Polychlorinated Bicarbonate) contamination affects first 7 floors of world headquarters, including the Data Center. Took 14 months to recover and over $5 million in 1984 dollars. Data Center temporarily relocated. Have you ever been involved in a disaster?Copyright © 2003 Tim Salaver, Dana Software, Inc. 11September 23, 200
  12. 12. Disadvantages Poor planning or an out-of-date plan may be worse than no plan at all. The planning process can be time-consuming. “Failure to plan is planning to fail.”Copyright © 2003 Tim Salaver, Dana Software, Inc. 12September 23, 200
  13. 13. Action Checklist1. Establish a Disaster Planning Team2. Carry Out a Risk Assessment3. Draw Up a Disaster Plan4. Pilot the Plan5. Communicate and Implement the Plan6. Monitor, Revise, and Improve the PlanCopyright © 2003 Tim Salaver, Dana Software, Inc. 13September 23, 200
  14. 14. Establish a Disaster PlanningTeam Personnel Facilities Public Relations Information Technology General Management DP Advisor Identify and prioritize the business continuity activitiesCopyright © 2003 Tim Salaver, Dana Software, Inc. 14September 23, 200
  15. 15. Carry Out a Risk Assessment Evaluate and analyze vulnerabilities Distinguish between immediate and long term needs List extra resources required Appoint a loss adjuster for insurance claim processCopyright © 2003 Tim Salaver, Dana Software, Inc. 15September 23, 200
  16. 16. Risk Assessment Documents Insurance coverage Building and equipment maintenance Detection, alarm, and intrusion prevention Safety and Fire Precautions Document and Media storage systemsCopyright © 2003 Tim Salaver, Dana Software, Inc. 16September 23, 200
  17. 17. Personal Disaster s Hard drive crash in a foreign country The information is far more valuable than the hardware Cell phones PDAs The Post-it Note Back-up What can be done to minimize riskCopyright © 2003 Tim Salaver, Dana Software, Inc. 17September 23, 200
  18. 18. Draw Up a Disaster Plan Keep it Simple and Easy to Understand Worst Case Scenario Learn from others Recovery > 1+ yearCopyright © 2003 Tim Salaver, Dana Software, Inc. 18September 23, 200
  19. 19. Draw Up a Disaster Plan Key Personnel Responsibilities and limits of authority Location of offsite DP Control Center Prioritized functions and activities Floor Plans Evacuation procedures Precautionary measures Recovery period jobs Directory of emergency suppliers and location of information sources Every business operation involvedCopyright © 2003 Tim Salaver, Dana Software, Inc. 19September 23, 200
  20. 20. Employees Employee contact information Counseling and aid Over communicate progress Alternative payroll arrangementsCopyright © 2003 Tim Salaver, Dana Software, Inc. 20September 23, 200
  21. 21. Cost of DowntimeIndustry Rev/hour Rev/EE hourEnergy $2,817,846 $569.20Telco $2,066,245 $186.98Pharma $1,082,252 $167.53PS $ 532,510 $ 99.59Media $ 340,423 $119.74IT Performance Engineering & Measurement Strategies: Quantifying Performance Loss, Meta Group, Inc.Copyright © 2003 Tim Salaver, Dana Software, Inc. 21September 23, 200
  22. 22. Alternative premises Reciprocal arrangements with other departments and business partnersCopyright © 2003 Tim Salaver, Dana Software, Inc. 22September 23, 200
  23. 23. Continuity of operations Operational ASAP Inform customers, suppliers, investors, and community Brief PR contact for media and information controlCopyright © 2003 Tim Salaver, Dana Software, Inc. 23September 23, 200
  24. 24. Physical Communications Forward calls Ad hoc telephone directory Alternative mailingCopyright © 2003 Tim Salaver, Dana Software, Inc. 24September 23, 200
  25. 25. Equipment and Resources Critical documents and their location Store backups offsite Identify key resources Availability of cash Establish resource network Multiple DP copies and floor monitorsCopyright © 2003 Tim Salaver, Dana Software, Inc. 25September 23, 200
  26. 26. Mays Chemical Company 7-mile area Hot site over 25 miles away Fire department response 1,000 chemicals and food ingredients Pop tarts If a disaster did hit, would your organization survive?Copyright © 2003 Tim Salaver, Dana Software, Inc. 26September 23, 200
  27. 27. Pilot the Plan Test run with periodic drills Emergency response cooperation during drill Amend plan as necessaryCopyright © 2003 Tim Salaver, Dana Software, Inc. 27September 23, 200
  28. 28. Communicate and Implementthe Plan Presentation by DP Team member Orient new employees Address concernsCopyright © 2003 Tim Salaver, Dana Software, Inc. 28September 23, 200
  29. 29. Monitor, Revise, and Improvethe Plan Flexible and practical Log and Review reported Disasters Can you afford to not have a disaster plan? The costs of a disaster are not just financial – they include interruption to business, wasted time, and lost opportunitiesCopyright © 2003 Tim Salaver, Dana Software, Inc. 29September 23, 200
  30. 30. DOs DON’Ts Be prepared  Don’t be Learn from complacent others’ mistakes  Don’t assume and successes you’ve thought Involve staff of everything Make staff  It’s not a aware onetime task— Keep copies of keep it current plan in many locationsCopyright © 2003 Tim Salaver, Dana Software, Inc. 30September 23, 200
  31. 31. Resources Association of Contingency Planners (ACP) Business Recovery Managers Association (BRMA) Unisys Corporation  VulnerabilityAssessment  Business Impact Analysis  Architecture and Implementation  Disaster Recovery PlanningCopyright © 2003 Tim Salaver, Dana Software, Inc. 31September 23, 200
  32. 32. Contact Information Tim Salaver SVP, Chief Products Officer Dana Software, Inc 381 Stockton Ave San Jose, CA 95126 (408) 279-3838 Main (408) 535-4337 Direct tsalaver@danasoftwareinc.com www.danasoftwareinc.comCopyright © 2003 Tim Salaver, Dana Software, Inc. 32September 23, 200
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