McMaster University Library Exponential Change in Traditional Organizations
Introduction <ul><li>New to McMaster </li></ul><ul><li>20+ years experience </li></ul><ul><li>Public/academic libraries  <...
Member:  Gamer Generation <ul><li>Tauren (Horde Faction) </li></ul><ul><li>Hunter Class </li></ul><ul><li>Currently Level ...
<ul><li>The beginning of the story… </li></ul>
July 2006 <ul><li>University Librarian at McMaster University </li></ul><ul><ul><li>Top 200 Universities worldwide </li></...
 
Why did I choose to come to Canada?
<ul><li>Challenges </li></ul>
McMaster University Library <ul><li>Challenges </li></ul><ul><li>Library in state of decline </li></ul><ul><ul><li>1991:  ...
Challenges <ul><li>Lowest funded medical-doctoral library in Canada </li></ul><ul><li>Lowest # of librarians in ARL </li><...
The kick in the teeth <ul><li>8 weeks after I started:  </li></ul><ul><ul><li>Provost left </li></ul></ul><ul><ul><li>$20m...
State of transition <ul><li>Three Provosts (one interim) </li></ul><ul><li>Two VPs Research </li></ul><ul><li>Two Deans of...
<ul><li>My first 18 months  </li></ul><ul><li>Period of change…..(details forthcoming) </li></ul>
Where we are…. <ul><li>Budget </li></ul><ul><ul><li>Library acquisitions exempted from campus-wide budget cuts </li></ul><...
Where are we now…. <ul><li>Created 7 new librarian positions </li></ul><ul><ul><li>Gaming Librarian </li></ul></ul><ul><ul...
Where are we now… <ul><li>Inherited Classroom Audio Visual Services </li></ul><ul><ul><li>Staff of 10 </li></ul></ul><ul><...
Campus News
Local News (The Spec) Note:  they read my blog!
National News (CBC, G&M)
National Television (Canada AM)
One week:  PR hat trick University Affairs The Spec G&M
Awards <ul><li>Learning Commons:  two significant awards: </li></ul><ul><ul><li>Rudy Heinzl award </li></ul></ul><ul><ul><...
Late breaking news <ul><li>Recipient  2008 ACRL Excellence in Academic Libraries Award </li></ul><ul><li>Sponsored by Blac...
Most importantly <ul><li>Co-chair of the Provost’s Task Force on Teaching and Learning </li></ul><ul><ul><li>Identifying S...
<ul><li>How did we get here? </li></ul>
“ The Change Agent’s Handbook” Full disclosure:  a little reverse engineering!
<ul><li>1.  Clarify the mission, vision, and reasons for change </li></ul>
A new message, bold vision, get attention <ul><li>Do not fear to be eccentric in opinion, for every opinion now accepted w...
 
Today’s learner <ul><li>Intuitively visual communicators </li></ul><ul><li>Easily move between virtual and physical </li><...
 
Vision and Mission <ul><li>Vision McMaster University Library will be recognized as Canada's most innovative, user-centred...
Vision and Mission <ul><li>Mission The University Library advances teaching, learning and research at McMaster by: </li></...
<ul><li>2.  Establish the roles, responsibilities, and structure to support change </li></ul>
Transformation Team
Transforming our organization <ul><li>Stopped doing what we didn’t need to do: </li></ul><ul><li>Eliminated copy catalogin...
Reassignments <ul><li>Metatadata librarian </li></ul><ul><li>User Experience Librarian </li></ul><ul><li>Director of Liais...
Seven new librarians in one year! <ul><li>Digital Strategies Librarian (Nick Ruest) </li></ul><ul><li>Digital Technologies...
<ul><li>3.  Develop the required leadership team capability </li></ul>
Informed ourselves:  guest speakers <ul><li>Faculty:  Dr. Brian Detlor  (Business),  Dr. Claude Eilers  (Classics) and  Dr...
Retraining:  Learning 2.0 @ Mac
Learning 2.0 @ McMaster <ul><li>12 week program </li></ul><ul><li>use freely available online tools </li></ul><ul><ul><li>...
Investment in staff <ul><li>Significant increase in funding allocated to training and development </li></ul><ul><ul><li>AL...
<ul><li>4.  Assess the current situation </li></ul>
Assessment <ul><li>LibQUAL </li></ul><ul><li>SAILS </li></ul>
<ul><li>Determine the key strategies for achieving the change </li></ul>
Transformation:  Four themes <ul><li>Transforming ourselves </li></ul><ul><li>Transforming our resources </li></ul><ul><li...
<ul><li>5.  Develop implementation plans  Implement  and monitor progress </li></ul>
Seven new librarians <ul><li>Digital Strategies Librarian (Nick Ruest) </li></ul><ul><li>Digital Technologies Librarian (J...
First in Canada:  Reference service in Second Life
First in Canada:  Endeca
First in Canada: Digital Commons
Digital Dissertations
Map Mashup and digital maps
Drupal:  Peace and War <ul><li>Open source content management </li></ul><ul><li>Open content </li></ul><ul><li>Canadian Me...
Evergreen  <ul><li>Open source ILS </li></ul><ul><li>Partnership with Windsor and Laurentian </li></ul><ul><li>Hope to be ...
News to come…. <ul><li>“ This close” to making a major announcement </li></ul><ul><li>Getting into mass digitization </li>...
Our Facilities Learning Commons @ Mills
Thode Library Renovations
<ul><li>6.  Determine causes of under- and over-performance </li></ul>
<ul><li>Still a work “in progress” </li></ul><ul><li>Annual reviews </li></ul><ul><ul><li>UPC </li></ul></ul><ul><ul><li>B...
<ul><li>7.  Apply learnings </li></ul>
My own lesson: <ul><li>Do not fear to be eccentric in opinion, for every opinion now accepted was once eccentric. </li></ul>
Note of caution <ul><li>Tell all the Truth but tell it slant--- Success in Circuit lies Too bright for our infirm Delight ...
<ul><li>8.  Celebrate, reflect, document </li></ul>
ACRL Application <ul><li>Recipient  2008 ACRL Excellence in Academic Libraries Award </li></ul><ul><li>Sponsored by Blackw...
 
 
Thank you! Jeff Trzeciak email:  [email_address] blog:  ulatmac.wordpress.com
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Exponential Change

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  • Exponential Change

    1. 1. McMaster University Library Exponential Change in Traditional Organizations
    2. 2. Introduction <ul><li>New to McMaster </li></ul><ul><li>20+ years experience </li></ul><ul><li>Public/academic libraries </li></ul><ul><li>Grant initiatives involving archives, museums and others </li></ul><ul><li>Systems background </li></ul><ul><li>Last position: Wayne State University, Detroit </li></ul>
    3. 3. Member: Gamer Generation <ul><li>Tauren (Horde Faction) </li></ul><ul><li>Hunter Class </li></ul><ul><li>Currently Level 70 and enjoying the Burning Crusade </li></ul><ul><li>Born: 20-Sep-2006 </li></ul>
    4. 4. <ul><li>The beginning of the story… </li></ul>
    5. 5. July 2006 <ul><li>University Librarian at McMaster University </li></ul><ul><ul><li>Top 200 Universities worldwide </li></ul></ul><ul><ul><li>Canada’s most research intensive </li></ul></ul><ul><ul><li>Recognized as “Canada’s most innovative” </li></ul></ul><ul><ul><li>Problem-based learning </li></ul></ul>
    6. 7. Why did I choose to come to Canada?
    7. 8. <ul><li>Challenges </li></ul>
    8. 9. McMaster University Library <ul><li>Challenges </li></ul><ul><li>Library in state of decline </li></ul><ul><ul><li>1991: Ranked 86 th among ARL </li></ul></ul><ul><ul><li>2006: Ranked 109 th </li></ul></ul>
    9. 10. Challenges <ul><li>Lowest funded medical-doctoral library in Canada </li></ul><ul><li>Lowest # of librarians in ARL </li></ul><ul><li>Lowest #FTE in ARL </li></ul><ul><li>Unionized environment </li></ul><ul><li>Length of service </li></ul><ul><li>App. 40% staff in “back office” </li></ul><ul><li>10-15% of staff on LTD </li></ul>
    10. 11. The kick in the teeth <ul><li>8 weeks after I started: </li></ul><ul><ul><li>Provost left </li></ul></ul><ul><ul><li>$20m structural deficit </li></ul></ul><ul><ul><ul><li>Freeze vacancies </li></ul></ul></ul><ul><ul><ul><li>Across the board cuts </li></ul></ul></ul>
    11. 12. State of transition <ul><li>Three Provosts (one interim) </li></ul><ul><li>Two VPs Research </li></ul><ul><li>Two Deans of Humanities </li></ul><ul><li>Interim Dean of Engineering </li></ul><ul><li>Interim Dean of Graduate Studies </li></ul>
    12. 13. <ul><li>My first 18 months </li></ul><ul><li>Period of change…..(details forthcoming) </li></ul>
    13. 14. Where we are…. <ul><li>Budget </li></ul><ul><ul><li>Library acquisitions exempted from campus-wide budget cuts </li></ul></ul><ul><ul><li>$630,000 base budget increase </li></ul></ul><ul><ul><li>$600,000 one-time budget reallocation </li></ul></ul><ul><li>Two capital campaign items </li></ul><ul><ul><li>$6m “Innovative Learning” </li></ul></ul><ul><ul><li>$4m “Learning Commons @ Thode” </li></ul></ul><ul><ul><li>$1.2m in donations this year </li></ul></ul>
    14. 15. Where are we now…. <ul><li>Created 7 new librarian positions </li></ul><ul><ul><li>Gaming Librarian </li></ul></ul><ul><ul><li>Marketing/Communications/Outreach </li></ul></ul><ul><ul><li>Teaching and Learning </li></ul></ul><ul><ul><li>Digital strategist </li></ul></ul><ul><ul><li>Digital technologist </li></ul></ul><ul><ul><li>E-resources </li></ul></ul><ul><ul><li>Archivist/Librarian </li></ul></ul><ul><li>Two new positions on the way </li></ul><ul><ul><li>Data/GIS Librarian </li></ul></ul><ul><ul><li>Scholarly Communications Librarian </li></ul></ul>
    15. 16. Where are we now… <ul><li>Inherited Classroom Audio Visual Services </li></ul><ul><ul><li>Staff of 10 </li></ul></ul><ul><ul><li>Budget of $1m </li></ul></ul><ul><ul><li>Responsible for all classroom technologies </li></ul></ul><ul><li>Opportunity to integrate instructional technologies, academic resources, and support services </li></ul>
    16. 17. Campus News
    17. 18. Local News (The Spec) Note: they read my blog!
    18. 19. National News (CBC, G&M)
    19. 20. National Television (Canada AM)
    20. 21. One week: PR hat trick University Affairs The Spec G&M
    21. 22. Awards <ul><li>Learning Commons: two significant awards: </li></ul><ul><ul><li>Rudy Heinzl award </li></ul></ul><ul><ul><li>PMI award </li></ul></ul>
    22. 23. Late breaking news <ul><li>Recipient 2008 ACRL Excellence in Academic Libraries Award </li></ul><ul><li>Sponsored by Blackwell Book Services </li></ul><ul><li>Previous recipients include: </li></ul><ul><ul><li>Cornell </li></ul></ul><ul><ul><li>Virginia </li></ul></ul><ul><ul><li>Arizona </li></ul></ul><ul><ul><li>Georgia Institute of Technology </li></ul></ul><ul><ul><li>Others </li></ul></ul>
    23. 24. Most importantly <ul><li>Co-chair of the Provost’s Task Force on Teaching and Learning </li></ul><ul><ul><li>Identifying SWOT on our campus </li></ul></ul><ul><ul><li>Recommendations to Provost </li></ul></ul><ul><ul><li>Potential campus-wide impact on teaching and learning </li></ul></ul>
    24. 25. <ul><li>How did we get here? </li></ul>
    25. 26. “ The Change Agent’s Handbook” Full disclosure: a little reverse engineering!
    26. 27. <ul><li>1. Clarify the mission, vision, and reasons for change </li></ul>
    27. 28. A new message, bold vision, get attention <ul><li>Do not fear to be eccentric in opinion, for every opinion now accepted was once eccentric. </li></ul>
    28. 30. Today’s learner <ul><li>Intuitively visual communicators </li></ul><ul><li>Easily move between virtual and physical </li></ul><ul><li>Learn through discovery </li></ul><ul><li>Respond quickly </li></ul><ul><li>Able to shift easily </li></ul><ul><ul><li>Diana Oblinger </li></ul></ul>
    29. 32. Vision and Mission <ul><li>Vision McMaster University Library will be recognized as Canada's most innovative, user-centred, academic library. </li></ul>
    30. 33. Vision and Mission <ul><li>Mission The University Library advances teaching, learning and research at McMaster by: </li></ul><ul><li>teaching students to be successful, ethical information seekers </li></ul><ul><li>facilitating access to information resources </li></ul><ul><li>providing welcoming spaces for intellectual discovery </li></ul><ul><li>promoting the innovative adoption of emerging learning technologies </li></ul>
    31. 34. <ul><li>2. Establish the roles, responsibilities, and structure to support change </li></ul>
    32. 35. Transformation Team
    33. 36. Transforming our organization <ul><li>Stopped doing what we didn’t need to do: </li></ul><ul><li>Eliminated copy cataloging as a function </li></ul><ul><ul><li>8 voluntary separation packages; </li></ul></ul><ul><ul><li>6 months pay </li></ul></ul><ul><ul><li>$300,000 salary savings </li></ul></ul><ul><li>9 new positions created </li></ul><ul><ul><li>7 new librarians </li></ul></ul><ul><li>New positions=new functions </li></ul>
    34. 37. Reassignments <ul><li>Metatadata librarian </li></ul><ul><li>User Experience Librarian </li></ul><ul><li>Director of Liaison Program </li></ul><ul><li>Director of Assessment </li></ul><ul><li>Development officer </li></ul><ul><li>Clerical support: </li></ul><ul><ul><li>Digitization </li></ul></ul><ul><ul><li>maps </li></ul></ul><ul><ul><li>e-reserves </li></ul></ul><ul><ul><li>tiered reference </li></ul></ul>
    35. 38. Seven new librarians in one year! <ul><li>Digital Strategies Librarian (Nick Ruest) </li></ul><ul><li>Digital Technologies Librarian (John Fink) </li></ul><ul><li>Teaching and Learning Librarian (Karen Nicholson) </li></ul><ul><li>Marketing, Outreach, Communications Librarian (Catherine Baird) </li></ul><ul><li>Immersive Learning/Gaming Librarian (Shawn McCann) </li></ul><ul><li>E-Resources Librarian (Janice Adlington) </li></ul><ul><li>Archivist Librarian (Rick Stapleton) </li></ul>
    36. 39. <ul><li>3. Develop the required leadership team capability </li></ul>
    37. 40. Informed ourselves: guest speakers <ul><li>Faculty: Dr. Brian Detlor (Business), Dr. Claude Eilers (Classics) and Dr. Geoffrey Rockewell (Multimedia) </li></ul><ul><li>Mike Ridley (Guelph) </li></ul><ul><li>Perry Willett (UofM) </li></ul><ul><li>Alane Wilson (OCLC) </li></ul><ul><li>Michael Stephens (tametheweb) </li></ul><ul><li>Joan Lippincott (CNI), </li></ul><ul><li>John Shank (blendedlibrarian.org) </li></ul>
    38. 41. Retraining: Learning 2.0 @ Mac
    39. 42. Learning 2.0 @ McMaster <ul><li>12 week program </li></ul><ul><li>use freely available online tools </li></ul><ul><ul><li>Blogger </li></ul></ul><ul><ul><li>Wordpress </li></ul></ul><ul><ul><li>Bloglines </li></ul></ul><ul><ul><li>Del.icio.us </li></ul></ul><ul><ul><li>Flickr </li></ul></ul><ul><ul><li>Firefox and plugins </li></ul></ul>
    40. 43. Investment in staff <ul><li>Significant increase in funding allocated to training and development </li></ul><ul><ul><li>ALA </li></ul></ul><ul><ul><li>CLA </li></ul></ul><ul><ul><li>OLA </li></ul></ul><ul><ul><li>EDUCAUSE </li></ul></ul><ul><ul><li>CNI </li></ul></ul><ul><ul><li>Many, many more </li></ul></ul>
    41. 44. <ul><li>4. Assess the current situation </li></ul>
    42. 45. Assessment <ul><li>LibQUAL </li></ul><ul><li>SAILS </li></ul>
    43. 46. <ul><li>Determine the key strategies for achieving the change </li></ul>
    44. 47. Transformation: Four themes <ul><li>Transforming ourselves </li></ul><ul><li>Transforming our resources </li></ul><ul><li>Transforming our services </li></ul><ul><li>Transforming our facilities </li></ul>
    45. 48. <ul><li>5. Develop implementation plans Implement and monitor progress </li></ul>
    46. 49. Seven new librarians <ul><li>Digital Strategies Librarian (Nick Ruest) </li></ul><ul><li>Digital Technologies Librarian (John Fink) </li></ul><ul><li>Immersive Learning/Gaming Librarian (Shawn McCann) </li></ul><ul><li>Teaching and Learning Librarian (Karen Nicholson) </li></ul><ul><li>Marketing, Outreach, Communications Librarian (Catherine Baird) </li></ul><ul><li>E-Resources Librarian (Janice Adlington) </li></ul><ul><li>Archivist Librarian (Rick Stapleton) </li></ul>
    47. 50. First in Canada: Reference service in Second Life
    48. 51. First in Canada: Endeca
    49. 52. First in Canada: Digital Commons
    50. 53. Digital Dissertations
    51. 54. Map Mashup and digital maps
    52. 55. Drupal: Peace and War <ul><li>Open source content management </li></ul><ul><li>Open content </li></ul><ul><li>Canadian Memory Fund </li></ul><ul><li>Digitize materials from 20 th century peace and ward </li></ul><ul><li>Partnership with Canadian Warplane Heritage Museum and Hamilton Public Library </li></ul>
    53. 56. Evergreen <ul><li>Open source ILS </li></ul><ul><li>Partnership with Windsor and Laurentian </li></ul><ul><li>Hope to be the first ARL to go open source for our ILS (2009?) </li></ul>
    54. 57. News to come…. <ul><li>“ This close” to making a major announcement </li></ul><ul><li>Getting into mass digitization </li></ul><ul><li>Innovative partnership – first of it’s kind in the world </li></ul><ul><li>Partially supported by math and engineering </li></ul>
    55. 58. Our Facilities Learning Commons @ Mills
    56. 59. Thode Library Renovations
    57. 60. <ul><li>6. Determine causes of under- and over-performance </li></ul>
    58. 61. <ul><li>Still a work “in progress” </li></ul><ul><li>Annual reviews </li></ul><ul><ul><li>UPC </li></ul></ul><ul><ul><li>Budget </li></ul></ul><ul><li>This year: Thode Science and Engineering Library staffing model review </li></ul><ul><li>Staff vacancies: no “status quo” </li></ul><ul><li>Assessment plan: this year </li></ul>
    59. 62. <ul><li>7. Apply learnings </li></ul>
    60. 63. My own lesson: <ul><li>Do not fear to be eccentric in opinion, for every opinion now accepted was once eccentric. </li></ul>
    61. 64. Note of caution <ul><li>Tell all the Truth but tell it slant--- Success in Circuit lies Too bright for our infirm Delight The Truth's superb surprise </li></ul><ul><li>As Lightening to the Children eased With explanation kind The Truth must dazzle gradually Or every man be blind--- </li></ul><ul><li>Emily Dickinson </li></ul><ul><li>  </li></ul>
    62. 65. <ul><li>8. Celebrate, reflect, document </li></ul>
    63. 66. ACRL Application <ul><li>Recipient 2008 ACRL Excellence in Academic Libraries Award </li></ul><ul><li>Sponsored by Blackwell Book Services </li></ul><ul><li>Previous recipients include: </li></ul><ul><ul><li>Cornell </li></ul></ul><ul><ul><li>Virginia </li></ul></ul><ul><ul><li>Arizona </li></ul></ul><ul><ul><li>Georgia Institute of Technology </li></ul></ul><ul><ul><li>Others </li></ul></ul>
    64. 69. Thank you! Jeff Trzeciak email: [email_address] blog: ulatmac.wordpress.com
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