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Deming’s Fourteen Key Management Principles For Transforming Business Effectiveness
Create and communicate to all employees a statement of the aims and purposes of the company.
Adapt to the new philosophy of the day; industries and economics are always changing.
Build quality into a product throughout production.
End the practice of awarding business on the basis of price tag alone; instead, try a long-term relationship based on established loyalty and trust.
Work to constantly improve quality and productivity.
Institute on-the-job training.
Teach and institute leadership to improve all job functions.
Drive out fear; create trust.
Strive to reduce intradepartmental conflicts.
Eliminate exhortations for the work force; instead, focus on the system and morale.
(a) Eliminate work standard quotas for production. Substitute leadership methods for improvement. (b) Eliminate MBO. Avoid numerical goals. Alternatively, learn the capabilities of processes, and how to improve them.
Remove barriers that rob people of pride of workmanship
Educate with self-improvement programs.
Include everyone in the company to accomplish the transformation.
How This Applies To School-based Administration
Have a vision
Treat everyone with respect
Everyone is responsible for transformations/changes
Create a climate of trust
Hold everyone accountable
Break down barriers – work within the team concept
Provide education and training to encourage self improvement
Plan/Do/Study/Act: Have a PLAN , DO the work, CHECK the results, ACT on decisions based on those results
How Can Deming’s Theories Promote The Use Of Technology To Support Teaching And Learning?
21 st Century students need to be prepared
to work in the 21 st Century workforce
Provide teachers technological opportunities for self improvement
Use the latest technologies to improve quality of teaching and learning
Use technologies to promote motivation
Use technologies to build a collaborative environment and build a team like atmosphere
Use technologies for planning, researching, data collection, reporting (Plan-Do-Study-Act)
Use technology to communicate – vision, successes/celebrations
Brief critique of the theory …
Although Deming’s theories initially related to the manufacturing industry - to develop better quality products - many of his ideas can be applied to effective leadership within the educational arena.
Leaders (and leadership teams) need…
to have a vision and communicate that vision. All members of the team need to buy into the vision.
to model integrity and a higher standard of work ethic. They need to promote a standard of trustworthiness within their schools.
to Plan-Do-Study-Act. This model for action is frequently used within the educational system as a model to define problems/solve problems in a systemic way
Hold everyone accountable – administration, teachers, students, support staff – for supporting the vision and goals
To provide opportunities for improvement (PD) – promote a climate of life-long learning
to think about how “we” can improve the quality of our products (students)
(2008). The W. Edwards Deming Institute . The W. Edwards Deming Institute . Retrieved 23 July, 2008, from http:// deming.org /
(2008). Dr. W. Edwards Deming . SkyMark . Retrieved 23 July, 2008, from http:// www.skymark.com/resources/leaders/deming.asp
(30 June 2008). W. Edwards Deming . Wikipedia . Retrieved 23 July, 2008, from http://en.wikipedia.org/wiki/W._Edwards_Deming
Institute, The Leadership. (May 26, 2005). Who is Dr. W. Edwards Deming? Leading and Managing At Work . Retrieved 23 July, 2008, from http:// www.lii.net/deming.html
Mora, Enrique. (02/10/08). W. Edwards Deming, His "14 Recommendations" Changed the History of Japan and The World! . TPMonline.com . Retrieved 23 July, 2008, from http://www.tpmonline.com/articles_on_total_productive_maintenance/management/deming14steps.htm
Just For Fun
1. Competent people, doing their best, know all that there is to know about their work except how to _________ it.
4. He that ________ and is lucky will capture the market.
8. Best efforts and hard work, not guided by ___________, only dig deeper the pit that we are in.
9. Responsibility divided between operator and inspector assures ________.
10. A product or service possesses __________ if it helps somebody and enjoys a good and sustainable market.
2. Quality is the responsibility of __________.
3. We must focus on education and development of a culture that puts value on _________.
5. Pieces in an assembly line must work together as a __________.
6. A customer expects only what _______ have led him to expect.
7. Knowledge necessary for improvement comes from __________. (if you get stuck, see Chapter 1 of The New Economics )
Just For Fun
Deming Cooperative Puzzle
See more puzzles at: http:// www.deming.edu/DP/DPMain.cfm