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Deming Presentation Transcript

  • 1. W. Edwards Deming Karen Kroll Effective Leadership July 23, 2008 1900 - 1993
  • 2. Who was Edward Deming?
    • “ Father” of the Japanese post-war industrial revival
    • Led Japan in the paradigm shift from producing cheap, shoddy imitations to producing innovative quality products
    • regarded by many as the leading quality guru in the United States
    • helped the United States to improve the quality of war materials during WWII
    • Writer – The New Economics and Out of Crisis [14 Points of Management] were the most well-known
    • The Deming System of Profound Knowledge
    • Led by example - hard work, sincerity, decency, and personal responsibility
    • Composer of liturgical pieces and rewrote the Star Spangle Banner to different music to reflect a more honoring composition rather than the “pub style” musical score
    • Husband and Father
    Deming Prize Medal
  • 3. Theories - Beliefs
    • The Deming Cycle
      • Plan/Do/Study/Act
    • Deming System of Profound Knowledge
      • Transform the individual
      • A view from the outside
      • All Managers Must Have:
        • Appreciation of the system
        • Knowledge of variation
        • Theory of knowledge
        • Knowledge of psychology
  • 4. Deming’s Fourteen Key Management Principles For Transforming Business Effectiveness
    • Create and communicate to all employees a statement of the aims and purposes of the company.
    • Adapt to the new philosophy of the day; industries and economics are always changing.
    • Build quality into a product throughout production.
    • End the practice of awarding business on the basis of price tag alone; instead, try a long-term relationship based on established loyalty and trust.
    • Work to constantly improve quality and productivity.
    • Institute on-the-job training.
    • Teach and institute leadership to improve all job functions.
    • Drive out fear; create trust.
    • Strive to reduce intradepartmental conflicts.
    • Eliminate exhortations for the work force; instead, focus on the system and morale.
    • (a) Eliminate work standard quotas for production. Substitute leadership methods for improvement. (b) Eliminate MBO. Avoid numerical goals. Alternatively, learn the capabilities of processes, and how to improve them.
    • Remove barriers that rob people of pride of workmanship
    • Educate with self-improvement programs.
    • Include everyone in the company to accomplish the transformation.
  • 5. How This Applies To School-based Administration
    • Have a vision
    • Treat everyone with respect
    • Everyone is responsible for transformations/changes
    • Create a climate of trust
    • Hold everyone accountable
    • Encourage leadership
    • Break down barriers – work within the team concept
    • Provide education and training to encourage self improvement
    • Plan/Do/Study/Act: Have a PLAN , DO the work, CHECK the results, ACT on decisions based on those results
  • 6. How Can Deming’s Theories Promote The Use Of Technology To Support Teaching And Learning?
    • 21 st Century students need to be prepared
    • to work in the 21 st Century workforce
    • Provide teachers technological opportunities for self improvement
    • Use the latest technologies to improve quality of teaching and learning
    • Use technologies to promote motivation
    • Use technologies to build a collaborative environment and build a team like atmosphere
    • Use technologies for planning, researching, data collection, reporting (Plan-Do-Study-Act)
    • Use technology to communicate – vision, successes/celebrations
  • 7. Brief critique of the theory …
    • Although Deming’s theories initially related to the manufacturing industry - to develop better quality products - many of his ideas can be applied to effective leadership within the educational arena.
      • Leaders (and leadership teams) need…
        • to have a vision and communicate that vision. All members of the team need to buy into the vision.
        • to model integrity and a higher standard of work ethic. They need to promote a standard of trustworthiness within their schools.
        • to Plan-Do-Study-Act. This model for action is frequently used within the educational system as a model to define problems/solve problems in a systemic way
        • Hold everyone accountable – administration, teachers, students, support staff – for supporting the vision and goals
        • To provide opportunities for improvement (PD) – promote a climate of life-long learning
        • to think about how “we” can improve the quality of our products (students)
  • 8. Resources
    • (2008). The W. Edwards Deming Institute . The W. Edwards Deming Institute . Retrieved 23 July, 2008, from http:// deming.org /
    • (2008). Dr. W. Edwards Deming . SkyMark . Retrieved 23 July, 2008, from http:// www.skymark.com/resources/leaders/deming.asp
    • (30 June 2008). W. Edwards Deming . Wikipedia . Retrieved 23 July, 2008, from http://en.wikipedia.org/wiki/W._Edwards_Deming
    • Institute, The Leadership. (May 26, 2005). Who is Dr. W. Edwards Deming? Leading and Managing At Work . Retrieved 23 July, 2008, from http:// www.lii.net/deming.html
    • Mora, Enrique. (02/10/08). W. Edwards Deming, His "14 Recommendations" Changed the History of Japan and The World! . TPMonline.com . Retrieved 23 July, 2008, from http://www.tpmonline.com/articles_on_total_productive_maintenance/management/deming14steps.htm
  • 9. Just For Fun
    • ACROSS
    • 1. Competent people, doing their best, know all that there is to know about their work except how to _________ it.
    • 4. He that ________ and is lucky will capture the market.
    • 8. Best efforts and hard work, not guided by ___________, only dig deeper the pit that we are in.
    • 9. Responsibility divided between operator and inspector assures ________.
    • 10. A product or service possesses __________ if it helps somebody and enjoys a good and sustainable market.
    • DOWN
    • 2. Quality is the responsibility of __________.
    • 3. We must focus on education and development of a culture that puts value on _________.
    • 5. Pieces in an assembly line must work together as a __________.
    • 6. A customer expects only what _______ have led him to expect.
    • 7. Knowledge necessary for improvement comes from __________. (if you get stuck, see Chapter 1 of The New Economics )
  • 10. Just For Fun
    • Deming Cooperative Puzzle
    See more puzzles at: http:// www.deming.edu/DP/DPMain.cfm