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Recovered file 2 ppt

  1. 1. Emotional Intelligence for Professional Success
  2. 2. Morning Agenda • Resilience You all have it in you – preventative medicine • Toolbox Project video Toolbox • Self awareness – exercise
  3. 3. Afternoon Agenda • • • • • • Outside in Communication Conflict fluency Decision making Change Leadership President Lincoln Pulling it all together • Individual development Plan
  4. 4. Johari Window J. Luft, Group Processes: An introduction to Group Dynamics, (Palo Alto, CA: Mayfield, 1970).
  5. 5. What is emotional intelligence? Building blocks of behavior Thoughts Emotions Behaviors
  6. 6. Motere (Latin) “to move” root work for emotion and motivation
  7. 7. 121 Fortune 500 Companies – Competency Models Skills needed 33% 67% Technical Emo onal Intelligence Abilities Distinguishing Star Performers at Work (Goleman, 1994)
  8. 8. Emotional Intelligence, EI, EQ Self Mastery and RESILIENCE… Toolbox Project video Toolbox
  9. 9. Einstein “We should take care not to make the intellect our god. It has, of course, powerful muscles, but no personality. It cannot lead, it can only serve.”
  10. 10. Misperception of Success
  11. 11. Irrational Thought Patterns • We all have them… Childhood Our general US culture Our workplace culture
  12. 12. Another interpretation It is a test. Relief
  13. 13. Reptile Brain: Error patterns Sacrifices accuracy for speed Can’t tell the difference between rattlesnakes and shame
  14. 14. Our Three Brains Amygdala – reptile brain (emotion) Cortex (logic center) Pre-frontal cortex (integrates logic and emotion into judgment
  15. 15. Flipping Our Lids • Dr Siegel Hand Model of the Brain • Reflection • Relationships • Resilience
  16. 16. Interpretation Event • Fire Alarm Interpretation • Fire! Danger! Feeling • Fear Behavior
  17. 17. Automatic Process Event • Fire Alarm Feeling • Fear Behavior • Run
  18. 18. Expert Opinion “I view emotions as organizing processes that enable individuals to think and behave adaptively. This perspective can be contrasted with a more traditional one that sees affect as a disorganized interruption of mental activity that must be minimized and controlled.” Peter Salovey,Ph.D., Chair of Psychology, Yale University Major Emotional Intelligence Researcher and Theorist
  19. 19. Our Culture Worships Intellect DesCartes: “I think; therefore I am.” Stoics Today’s schools Today’s employers
  20. 20. Emotional Intelligence is a collection of skills • Self reflection • Productive focus on relationships? • Resilience when things do go the way you want or intended • EI = Logic and Emotions
  21. 21. Because it CAN be learned • • • • Our EI can grow at any age Learning EI starts early Neuroplasticity of the brain? SCARF?
  22. 22. Example of Emotional Intelligence • Aristotle: “Anyone can become angry – that is easy. But to be angry with the right person , to the right degree, at the right time, for the right purpose, and in the right way – that is not easy.”
  23. 23. 1. Break into SCARF groups based on the biggest concern identified in your assessment 2. Describe/characterize your domain - What are your concerns or triggers? 3. Large group debrief 4. In domain groups discuss: How you reduce your own sense of threat or increase your sense of reward related to this domain 5. Debrief
  24. 24. Fairness study • Fairness study • Feeling free from bias, dishonesty, and injustice • An individual’s sense of fairness is linked to personal values
  25. 25. We need both IQ EQ
  26. 26. EQ-i® 2.0 competencies Total EQ Self-Perception Self-Expression Interpersonal Decision Making Stress Management Self-Regard Emotional Expression Interpersonal Relationships Problem Solving Flexibility SelfActualization Assertiveness Empathy Reality Testing Stress Tolerance Emotional SelfAwareness Independence Social Responsibility Impulse Control Optimism
  27. 27. rosieFirst, Understand Habits • Habits are hard to break • Thought patterns can be changed • Paying attention to things can rewire habits • Focus on what’s right, not what’s wrong • Work at regulating your thinking
  28. 28. EI and Change • VUCA World • Volatile, uncertain, complex, ambiguous • Requires VUCA leadership • Lack of certainty = loss of control > impacts status, fairness and relationships
  29. 29. Emotions and Change VISION
  30. 30. Rosie in the face of change • Safety first • Create new connections • Embed with attention density
  31. 31. Well-Being • • • • Self-Regard Optimism Interpersonal Relationships Self-Actualization
  32. 32. Another way to look at WellBeing work play “Richest and fullest lives attempt to achieve balance between three realms: work, love, play.” love Erik Erikson Developmental Psychologist Rich and full life
  33. 33. Prefrontal Cortex Amygd ala Hippocamp us
  34. 34. Prefrontal Cortex Amygd ala Hippocamp us
  35. 35. SCARF A way to understand social brain stimuli and the responses that are triggered
  36. 36. Your brain is… • Like a river
  37. 37. EI and Leadership • Daniel Goleman (1998) pioneered the idea that “the ability to recognize and understand your moods, emotions, and drives, as well as their effect on others,” was a hallmark of effective leaders. • High levels of self-awareness, long acknowledged as contributing to individual effectiveness and good leadership, also correlate with corporate performance. Korn/Ferry Institute 2013 A Better return on Self Awareness
  38. 38. Emotional Intelligence and Leadership • Emotions are contagious • De-railers – Impulse Control – Stress Tolerance – Problem Solving – Independence
  39. 39. Mood contagion & Optimism • So given, that our neurons are at work and we are reacting to the people that we work with in many ways. • There’s a word for that and it’s mood contagion. • Joyce Bono was faculty at CSOM here at the University and is now at the U of Florida. She studied mood contagion. She looked at the sharing of positive emotions in the work setting. • What do we do to build a positive mood contagion? • • Positive connections increase the secretion of oxytocin in the brain We have choices: – – How do I build a positive mood for myself? How do I reinforce this? How do I choose those I interact with? Are they positive? How do they contribute to my mood?
  40. 40. Emotions are contagious
  41. 41. rosiePractice ideas • Practice giving yourself six seconds • Focus on the positive • Consider play; think of problems as challenges • Study what works for you – modes of learning • Make connections with positive others • Celebrate accomplishments • Practice choice -- choose what you pay attention to and opt for positive reactions;
  42. 42. Values • What interests you about emotional intelligence?
  43. 43. Assess the emotional intelligence of Lincoln Doris Kearns Goodwin: What we can learn from past presidents
  44. 44. Individual Development Plan • What do you want to start? • What do you want to stop? • What do you want to continue doing?
  45. 45. Resilience • Resiliency is the ability to find the inner strength to grow through a set-back, challenge, or opportunity. Resiliency is not about bouncing back from a situation. It is about growing through it. Resiliency is not about pain. It is about possibility. Be Resilient: by Eileen Mc???????
  46. 46. We can choose our response • What is the situation? • What am I focusing on? What am I not going to put attention on? • How do I feel and think about this? • How am I going to consciously respond?
  47. 47. rosieSelf Care • It’s about energy • Work at building resilience; have it ready when you have challenges • Exercise, yoga or meditation • Stop ruminating – this builds negative wiring. Schedule a time each day for it and get over it
  48. 48. Rosie more self care • Think about challenging situations • What can you start doing, stop doing or continue doing that will help the situation and other similar situations • Practice your one thing • Give yourself a reward for following through
  49. 49. “When will we make the same breakthroughs in the way we relate to each other, as we have made in technology?” Theodore Zeldin, Philosopher
  50. 50. Evaluation • What was most helpful today? or • Share one of your insights or aha’s • CCE evaluation