Best Practice Strategies in Government
A European Perspective
Trond Arne Undheim, Ph.D. & Author
StrategyPark Central Government, 4 November 2008
The opinions expressed here are the author’s only and do not necessarily represent those of his employers past or present.
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Daughters and Leaders
My two-year old knows
a thing or two about
best practice…
• Gets what she wants.
• Builds relationships.
• Shows no fear.
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Daughters and Leaders
• I know a thing or two
about best practice,
leadership, and
childcare…
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Together
• She brings me down
to her level.
• I have no choice,
really.
• I am better for it.
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My Daughter’s principles
1. Be persistent.
2. Build an unbreakable
bond.
3. Make your way the
natural way.
4. Push your point, but
move on.
5. See yourself as an
equal.
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The EU seen from Britain
Britain
France Germany Rest of Continent
Berlusconi
Costa del Sol
Polish workers
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The EU seen from Brussels
France EU Presidency Italy
Germany United Kingdom Spain
Rest of EU Rest of World
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Good Practice Community
eGovernment-eHealth-eInclusion
Expert assessment:
Nice public procurement (FR) [case]
European Awards 92 (0-100)
A great solution for all public procurement in France.
eGovernment Pilot results from Health and Transport show €90 m Community
savings/year. A huge Innovation because 10 tons of assessment
eInclusion
paper eliminated. A €1m/year operation it should **** (1-5 stars)
eHealth givelding €100 m yearly savings once fullly
Discuss operational. The project started in 2005 and ends in Discussion:
2010. [100 words] “Great, but I miss
In-depth more details on
Origin: France, Interior Ministry http://www.nicepp.fr technology”
Personalize
(Herman, 47)
Domain: Health and Transport services
Search
Case Analysis
About us Huge track record of sharing – 100 speeches across - EC project finds
Share good Europe – 10 visits a year from foreign dignitaries NP cool [attachment]
practice Lessons Learned:
Find an expert
• Hierarchy buy-in Cool EC Efficiency
• User always involved
Find a speaker
France eID Speaker
Technology Innovation
Find a product Interoperability
Products Transport
www.LEADERSHIPFROMBELOW.com Procurement

No! You cannot do that!
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FUD*
• We’ve never done that before.
• We have tried it before.
• It will never work.
*Fear, uncertainty and doubt.
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Yes, I can.
(It might work).
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ePractice.eu
• 15000 members.
• 700 percent growth.
• 1000 good practice cases ( € 1 bn).
• Participants from 46 countries.
– Online communities with hundreds of
members.
– Monthly workshops.
• Renewed for three years (€10 mn).
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Yes, we did.
(It worked).
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Best Practice Puzzle
Motivate Learn Innovate Impact
Available Converse Contribute Create
Information Know-how Knowledge Insight
Strangers Contacts Colleagues Partners
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Nonsense I could have used
Motivate Learn Innovate Impact Motivate Learn Innovate
Available Converse Contribute Create Available Converse Contribute
Information Know-how Knowledge Insight Information Know-how Knowledge
Motivate Learn Innovate Impact Motivate Learn Innovate
Available Align Contribute Create Available Converse Contribute
Information Know-how Change Insight Information Know-how Knowledge
Strangers Contacts Align Partners Contacts Create Partners
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Bad Practice Puzzle
Deadlines Tired Stress Impact
Unavailable Crunch Fight Conquer
Rumor Media Public Outcry
Hierarchy Orders Loss Crisis
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Realistic Puzzle
Motivate Learn Stress Impact
Available Converse Contribute Crisis
Information Media Knowledge Insight
Hierarchy Contacts Colleagues Partners
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Social Media and Leaders
• Don’t ignore technology
• Don’t let it rule your life
– Make your cell phone, TV, DVDs, email, online
communities your own
– Put them to use – with specific goals in mind
• Do make use of your networks – and make
sure to build new ones.
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European e-tax experiences
• Who?
– Denmark, Finland, FYR of Macedonia,
Germany, Ireland, Norway, Poland, Slovenia,
• Where? When? How?
– Daily on e-Practice.eu or monthly workshops.
• What?
– Experiences, Pitfalls, Success factors.
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Leadership From Below
• Not only for wannabe leaders.
• Not only for emerging leaders.
• Successful with CEOs, Directors, Royalty.
• Across sectors (public, private or NGO)
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The Premise
• Most management books miss the point.
• Leadership is unrelated to hierarchy.
• You can lead without being in charge.
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How?
(Really)
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Three Things Count
• The Internet generation.
• Scandinavian equity.
• Asian philosophy.
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The Internet Generation
• Navigate hierarchies and networks.
• Take charge of technology.
• Shape their surroundings.
• Your peer-to-peer attitude defies
hierarchy.
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Scandinavian Equity
• Maintain work-life balance.
• Master mobility.
• Respect others.
• Your choice is to be on top but have a life.
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Asian Philosophy
• Tap into Ki – presence.
• Lead by Ba – shared understanding.
• Be grounded – martial art of management.
• You don’t have to be Asian to use Asian
principles.
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Leadership From Below
• Change your attitude, not your position.
• Exploit policy windows.
• Nobody will know. Nobody is threatened.
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The Five Principles
1. Be persistent.
2. Build an unbreakable bond.
3. Make your way the natural way.
4. Push your point, but move on.
5. See yourself as an equal.
www.LEADERSHIPFROMBELOW.com

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Join in
Start a new life – lead from below
Leadership From Below is available at
www.lulu.com
Contact me on:
info@leadershipfrombelow.com
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