Public Service Capacity Building:  From Capacity to Excellence Presented at Workshop on “ Capacity Building for Improving ...
What is Capacity Building? <ul><li>A process or activity that improves the ability of a person or entity to carry out stat...
What is Capacity Elements? <ul><li>3 elements to measure public sector capacity (Polidano, 2000) </li></ul><ul><ul><li>Pol...
<ul><li>4 components of capacity (Acosta, 1991):  </li></ul><ul><ul><li>Administrative system improvement , resulting in m...
What is Capacity Level? <ul><li>UNDP (1998: 7)  </li></ul><ul><ul><li>Individual level </li></ul></ul><ul><ul><li>Organiza...
Capacity Building and Service Excellence …
Model of Service Excellent <ul><li>European Excellence Model </li></ul><ul><li>National Malcolm Baldrige Quality Award, US...
European Excellence Model Key Performance Results Partnerships & Resources Policy & Strategy People Leadership Processes P...
Baldrige Quality Award Measurement, Analysis and Knowledge Management Focus on Patients, Other Customers & Markets Leaders...
Thank You! Semoga Bermanfaat ...
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Public Service Capacity Building: From Capacity to Excellence

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Presented at Workshop on
“Capacity Building for Improving Performance of Public Service”
Banjarbaru, June 22, 2010

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Public Service Capacity Building: From Capacity to Excellence

  1. 1. Public Service Capacity Building: From Capacity to Excellence Presented at Workshop on “ Capacity Building for Improving Performance of Public Service” Banjarbaru, June 22, 2010 Tri Widodo W Utomo
  2. 2. What is Capacity Building? <ul><li>A process or activity that improves the ability of a person or entity to carry out stated objectives. In practice, however, capacity building is often equated with strengthening the organizations and the people that enable services to be delivered effectively & continuously through the execution of different functions (Lisanne Brown, Anne LaFond, and Kate Mcintyre, 2001: 5). </li></ul><ul><li>A process by which individuals, groups, organizations, institutions and societies increase their abilities to: 1) perform core functions, solve problems, define and achieve objectives; and 2) understand and deal with their development needs in a broad context and in a sustainable manner (UNDP, 1997). </li></ul><ul><li>Investment in people, institutions, and practices that will, together, enable countries in the region to achieve their development objectives (World Bank: 1997). </li></ul>
  3. 3. What is Capacity Elements? <ul><li>3 elements to measure public sector capacity (Polidano, 2000) </li></ul><ul><ul><li>Policy capacity (the ability to structure the decision making process, coordinate it throughout government, and feed informed analysis into it). </li></ul></ul><ul><ul><li>Implementation authority (the ability to carry out decisions and enforce rules, within the public sector itself & wider society). </li></ul></ul><ul><ul><li>Operational efficiency (the ability to deliver those services well, that is to say efficiently and at a reasonable level of quality). </li></ul></ul><ul><li>Government capacity to function its responsibilities (Gross, 1968). </li></ul><ul><ul><li>Knowledge , includes general knowledge, technical knowledge, jobs & organization, administrative concept & methods, and self-knowledge. </li></ul></ul><ul><ul><li>Ability , includes management, decision-making, communication, POAC, evaluating, working with others, handling conflicts, intuitive thought, communication &learning. </li></ul></ul><ul><ul><li>Interest , includes action orientation, self-confidence, responsibility & norms and ethics. </li></ul></ul>
  4. 4. <ul><li>4 components of capacity (Acosta, 1991): </li></ul><ul><ul><li>Administrative system improvement , resulting in more flexible, responsive organizational structure, devolved resources, and efficient system and procedures. </li></ul></ul><ul><ul><li>Developing staff competencies , upgrading the knowledge and skills of managerial and technical manpower. </li></ul></ul><ul><ul><li>More effective goal-setting , creating an organizational culture that facilitates the interaction of various sectors in the community, the political leadership and the local bureaucracy in goal setting and attainment; and. </li></ul></ul><ul><ul><li>Internalizing public accountability , inculcating among the local political leadership and the bureaucracy the value of committed, competent, responsive, and responsible public service . </li></ul></ul>What is Capacity Elements?
  5. 5. What is Capacity Level? <ul><li>UNDP (1998: 7) </li></ul><ul><ul><li>Individual level </li></ul></ul><ul><ul><li>Organizational or entity level </li></ul></ul><ul><ul><li>System level </li></ul></ul><ul><li>UNDP: “ individual level is the most critical of capacity as a whole ”. </li></ul><ul><li>Capacity Level might be perceived as Route of Capacity Building : Individual  Organizational  System. </li></ul><ul><li>Individual Capacity is the precondition for Organizational Capacity, which is the prerequisite of System Capacity. </li></ul>
  6. 6. Capacity Building and Service Excellence …
  7. 7. Model of Service Excellent <ul><li>European Excellence Model </li></ul><ul><li>National Malcolm Baldrige Quality Award, US </li></ul><ul><li>Deming Prize, Japan </li></ul><ul><li>ISO 9004:2000 hybrid </li></ul>
  8. 8. European Excellence Model Key Performance Results Partnerships & Resources Policy & Strategy People Leadership Processes People Results Customer Results Society Results INNOVATION AND LEARNING ENABLERS RESULTS
  9. 9. Baldrige Quality Award Measurement, Analysis and Knowledge Management Focus on Patients, Other Customers & Markets Leadership Strategic Planning Process Management Organizational Performance Results Staff Focus
  10. 10. Thank You! Semoga Bermanfaat ...
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