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Conference Calls
 

Conference Calls

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Brief introduction to effective conference calls.

Brief introduction to effective conference calls.

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    Conference Calls Conference Calls Presentation Transcript

    • Meeting Basics Conference Calls
    • It is a meeting
      • Standard rules for attendees
        • be on-time
        • no phones
        • come prepared
        • listen
        • discuss
        • take effective notes
    • It is a meeting
      • Standard rules for organiser
        • start on-time
        • have a purpose
        • invite the right people
        • publish an agenda
        • have a facilitator
        • sse the time effectively
        • have concrete actions
        • publish minutes
        • finish on-time
    • No multitasking
      • Even if you are at your desk you should not be trying to catch up on your email or otherwise working on something else.
      • You should be giving the meeting 100% of your attention.
    • No sub-meeting
      • Don’t put the call on mute this interrupts the natural flow of discussion and encourages people to make comments for the local audience excluding the rest of the call.
    • Know who is who
      • People joining the call should announce themselves as they join.
      • The first and perhaps second time each person speaks they should state their name but not every time.
    • Make it effective
      • Conference calls are more difficult. Everyone on the call needs to work extra hard to make sure the time is as effective as it could be.
    • Make it effective
      • Actively listen to what is being said, ask for clarification when necessary and discuss the points raised.
    • Use technology wisely
      • Have a really clear need before considering the use of video conferencing, desktop / document sharing tools, shared whiteboards, etc.
    • Conference Calls
      • It’s a meeting
      • No multitasking
      • No sub-meeting
      • Know who is who
      • Make it effective
      • Use technology wisely