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Kualitas Layanan (Service Quality - SERVQUAL)

by Lecturer at MDP Business School & STMIK MDP on Dec 19, 2013

  • 385 views

Item-item pertanyaan pada kuesioner untuk penelitian tentang kualitas layanan (service quality - SERVQUAL)

Item-item pertanyaan pada kuesioner untuk penelitian tentang kualitas layanan (service quality - SERVQUAL)

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Kualitas Layanan (Service Quality - SERVQUAL) Kualitas Layanan (Service Quality - SERVQUAL) Document Transcript