Traditional system of Travel Operations Enquiry Over phone, email, web enquiry Collect details on tour plan, Place, pax, etc., Understand their requirements Likes and dislikes. Search for the data: registers or MS Excel sheets or call the vendor If the person is not in office the enquiry will not be processed. And chances of loosing the business Shortlist the available Vendors: Hotels & Transport agents Call or send mails To check availability Wait for reply Take rates from all Vendors Create a package with Available options Issue quote Wait for Response from Customer Send revised quote Follow-ups and Manual interactions Consider the time consume ;by this time your customers might have called some other travel operators and you may loose your business. RISK, competency, and failing to plan a proper itinerary
TRIP MASTER Vs Traditional system Enquiry Over phone, email, web enquiry Collect details on tour plan, Place, pax, etc., Understand their requirements. Preference and Budget Search for the data: Key in the data in Software and give Solution You can fulfill the enquiry right over call and issue quote as per customers requirement Package created as per customers budget, preference and amended on the single call Automated quote generated & forwarded via e-mail Sale attained The Sale is attained in a single call, No giving opportunity for the customer to call other Tour Operators. Provide the most accurate and suitable solutions that shows the service professionalism. Importantly: CONFIDENTIALITY & More success ration System searches the info and displays for opting the most nearest solution . Itinerary amended right over the first call to suite their rates & preference System generates the Quote, raises invoice And follow-ups, Alerts and sends automated Mail to hotels and vendors for tentative booking info Filed, Audited, Monitored & MIS Reports
Efficiency and Effectiveness
MANUAL SYSTEM –
Dependency on physical papers and Excel sheets
Communicate via phone & mails
Lack of communication
Process flow Enquiry HOTELS TRANSPORT AGENTS OTHER TRAVEL AGENTS LOCAL VENDORS Tentative availability status Confirm-ation RESERVATION TRIP MASTER
Features of Trip Master
Complete control and monitoring of the business.
Customer Relationship management.
Membership management (Rewards point).
Elegant desk stop with Digital calendar.
Application incorporated with market intelligence.
Strong Vendors Management: Hotels, Transport agents, etc.,
Maintain confidentiality of your business within your environment.
Management Information System (MIS) Reports.
System generates the itinerary automatically calculating the TAC
Step by Step Materialization.
Success hit ratio.
Quick Search and display.
Pop-ups on message and tasks.
Automated e-mailing and client management.
Functional Modules: Management Information System (MIS) Reports, on enquiries, business lost, Quotation status, Payment Receivables, Credit Details, Business Flow, Expected Arrivals and Departures, Payment Payables. Etc., REPORTS: Hotels: Type of rooms and Rates/ TAC/ Marginal Profit and Services Transporters: Kind of Vehicle, Services with Charges. Travel Agents : Information of Various Travel Agents/Rate contract, etc Customers: Complete Guest Management and generating Membership MASTERS: Invoice created as per quotation and/with Tentative confirmation of Room availability from Hotel and other related services associated. INOVICE: Quotation is created based on the enquiry and could be edited later on, further to negotiation on client preferences. QUOTATION: Complete customers database and automated greetings. CUSTOMER MANAGEMENT: Manages Business & Leisure enquires separately, detailing transportations. RESERVATIONS:
Deployment of automated system = business growth
Today and henceforth we live on automated world and WEB technology indeed.
Attend to your potential customers instantly 24/7 Presence Increase Enquiries & prospects Business growth While your competitors takes time to offer quote, you close the deal in a single call. Save Money & time Increase your business prospects by attending more customers in less time.
TRIP MASTER Vs Room Booking Engines
Trip Master is used to automate and control your internal Operations/Business.
Room booking engines are the portal for interacting online hotel room business.
Trip Master interacts within your organization and controls the business.
Room Booking engines are the portal agents & are not for monitoring your business.
Trip master are for internal communication, monitoring, auditing, tracking & Security.
Key Activity Increasing Vendors & Contracts Increasing Vendors & Contracts Fear of sharing your contract details. Hotel/Vendors contracts Are your main tool of running business CONTROL
Lost enquires analysis.
Attend your customers need.
CUSTOMER SATISFACTION PROSPERITY SECURITY TRACKING BUSINESS EXPANSION GROWTH
TRIP MASTER ………………..an Effective Solution
Plug to internet for quick, communicate from any where Step by Step process without loosing any info; USER Friendly WEB based, very economic to install & run. Low cost Could be run on stand alone Desk top or Laptops Define access level for every operator, Monitor and track activities 24/7, Trouble shooting done online, instantly