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04.Social media and PR
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04.Social media and PR


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PR Bootcamp 2013

PR Bootcamp 2013

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  • 2pm – 4.30pm (inclusive 15 min tea break) MODULE 4: MEDIA RELATIONS AND SOCIAL MEDIA Technical: Social Media Press Release, formatting and readying multimedia material for online media Online Media Room: Links, downloads, RSS feeds, keywords, tagging photos and videos, optimizing for search engines, mobile and tablets. Best practices: Responding to media queries via email, Twitter and Facebook. Pitching online media Face-to-face engagement: Organizing Tweetups, Blogger Meets, Facebook Fan Days. Case study: Online media outreach programme.   EXERCISE 5: Case study analysis: Read, discuss and highlight learning points from case studies provided.
  • Boilerplate Relevant links: Photos Graphics Audio podcast Video RSS Tagging Share Comments Trackbacks
  • Transcript

    • 1. 1Module 4:Social media and PR
    • 2. 2Is your website a billboard?
    • 3. 3Is your websiteupdated regularly?
    • 4. 4Is your website useful toyour own employees?
    • 5. 5I don’t know who you are.I don’t know your company.I don’t know your company’sproduct.I don’t know what your companystands for.I don’t know your company’scustomers.I don’t know your company’srecord.I don’t know your company’sreputation.Now – what was it youwanted to sell me?Moral: Sales start before yoursalesman calls…
    • 6. 6Google Quotient• Findability: Can your brand name,product or service be found easily?• Linkability: Are you linking out and beinglinked by others?• Relevance: Are the search resultsrelevant to your potential customers?• Differentiation: Are the generic searchesfor your product or service rated higherthan your competitor’s?
    • 7. 7Search engine results are key• 68% click a search result in the 1st page of results• 92% will go up to (at most) 3rd page beforechanging query (half will switch after 1st page)• 39% believe that the companies whose websitesare in top search results are the leaders in theirfield.Key lesson: If youre not ranking well for yourdesired search terms, brand names and otherimportant key words and phrases, youre missingout on significant, highly qualified traffic.Source: iProspect & JupiterResearch, Search Engine User BehaviourStudy on Google, MSN, Yahoo! Users, 2008
    • 8. 8British Airways vs Virgin Atlantic:A basic search resultscomparison
    • 9. 9“British Airways” – 1stPage ResultsSource: - Owned2. - Owned3. - Owned4. -Owned5. -Positive6. - Owned7. - Owned8. - Positive9. - -Owned
    • 10. 10“British Airways:2ndPage,2933,291304,00.html - - - - - - - Positive
    • 11. 11“Virgin Atlantic” – 1stPage Results1. - Owned2. - Owned3. - Owned4. - Positive5. -Owned6. - Owned7. - Owned8. -Owned9. - - Positive
    • 12. 12“Virgin Atlantic”: 2ndPage -…etc…etc - -…etc-…etc -…etc…etc - Negative
    • 13. 13British Airways vs Virgin Atlantic1. Own website2. Own website3. Own website4. Own website5. Positive: Wikipedia6. Own website7. Own website8. Positive: Airport website9. Own website10. Own website11. Negative: News site12. Owned13. Negative: Blog14. Own website15. Own website16. Own website17. Positive: News Aggregator18. Positive: Baggage Tracer19. Positive: Travel booking site20. Positive: Travel booking site1. Own website2. Own website3. Own website4. Positive: Wikipedia5. Own website6. Own website7. Own website8. Own website9. Own website10. Positive: Airline review site11. Positive: Flight deals aggregator12. Positive: Magazine site13. Positive: Magazine site14. Own website15. Positive: Flight deals aggregator16. Positive: Gadget news site17. Own website18. Positive: Flights deals aggregator19. Positive: Magazine site20. Negative: News siteScore: 42/50 Score: 44/50
    • 14. 14Love vs hate• “I love BritishAirways” - 436 results• “I hate BritishAirways” - 172 resultsScore: 36 / 50• “I love Virgin Atlantic” -597 results• “I hate Virgin Atlantic” -3 resultsScore: (49.75 roundedup to) 50 / 50
    • 15. 15Fun test:
    • 16. 1610 ways to monitor brands for free1. Google Alerts:, iGoogle2. Yahoo Alerts: Yahoo Pipes: Social media firehose Technorati.com6. Search.twitter.com7. Topsy.com8. Socialmention.com9. Compete.com10. Brand Monitor (,
    • 17. 17Fee-based trackers
    • 18. 18Understanding basic terms• Hits• Pageviews, Impressions• Unique visitors• Downloads• Embeds• Timespent• Traffic• PPC =pay-per-click, CPM =cost-per-1000• CPC= cost/click, CPA = cost/action
    • 19. 19Google PageRank• PageRank™ is Googles proprietarysystem for ranking web pages.• Google grades pages from PR 1 to 10based on a complex algorithm that takesinto account the pages content, and thenumber and quality of inbound links.• The higher the inbound links, the higher inthe search engine results page (SERP)your website/blog will appear after aquery.
    • 20. 20Google AdWords• AdWords is Googles flagship advertisingproduct, and main source of revenue.• AdWords offers pay-per-click (PPC)advertising, and site-targeted advertisingfor both text and banner ads.• Googles text ads are short, consisting ofone title line and two content text lines.
    • 21. 21Google AdSense• Website publishers can earn a portion ofthe ad revenue for placing Google-administered text and image ads on theirsites or blogs.• The ads generate revenue on a per-clickbasis.• Google utilizes its search technology toserve ads based on website content, theusers geographical location, and otherfactors.
    • 22. 22Search Engine Optimization• The process of choosing targeted keywordphrases related to a site, and ensuring thatthe site ranks higher when those keywordphrases are part of a web search.OrganicOrganicPaidPaidPaidPaid
    • 23. 23Wordtracker• Enter in keywordsand search phrases• Find relevant terms• Use for brainstormingas well as drillingdown into specificphrases.• Google Keywordsuggestion tool:Free version: http:// freekeywords.wordtracker.com
    • 24. 24Google AdWords: search resultsExercise: 1. Search for keywords of your product2. Who’s advertising your keyword?
    • 25. 25Google Analytics• Tracks and generates detailed statistics about visitors to a site.• Used to optimize AdWords campaigns by analysis of wherethe visitors came from, how long they stayed, theirgeographical position and where exactly visitors click on thesite.
    • 26. 2615 Google tips
    • 27. 27Google search tips1. Capitalization and quotation marks: Google searchesare NOT case sensitive. Searches for najib razak, NajibRazak, and naJIb rAZak will all return the same results.Use “quotes” to include all words. Eg: “a b” “c”2. Limit to .my sitesExample 1: killinghall site:com.myExample 2: “najib razak” site: gov.my3. Either OR. If you want to include either this or that in resultlist, use the OR operator (must be upper-case):Example: "siti nurhaliza" OR "datuk khalid” site:my(Leave out the OR, Google returns pages that include bothterms)
    • 28. 284. Finding different FiletypesGo to Google > Advanced Search.Try finding Acrobat (pdf),Powerpoint (ppt), Excel spreadsheet (xls) files on any site.Example: filetype:pdf5. Older stuffTry Google Cached or www.archive.org6. Images:, reverse image searchand similar image search (Creative Commons: Google Finance: Calculator: Eg: 3200+5000 OR 5% of 3527
    • 29. 299. Metric converterEg: “233 square feet in square meter”or “233 sq ft =? sq m”, “10 acres in hectares”10. Dictionary, acronym finderEg: define: dodecagon OR define: PCR11. Currency converter (read disclaimer)Eg: currency of Brazil in Malaysian moneyEg: 3.578 USD in MYREg: 5.6 million British pounds in MYR12. Tools: Recipe tipEg: half a cup in teaspoons13. Weather: Eg: weather Kuala Lumpur14. Flight details: Eg: MH1133 or AK536915. Time: Eg: time London
    • 30. 30RSS• Rich Site Summary/Really Simple Syndication is amethod to syndicate your web content out to users.Using RSS files, you can create a feed that suppliesheadlines, news, blog posts, comments, forumthreads, photos, audio files, and even video to your“subscribers”.• Subscribers can use a dedicated software called anRSS reader or aggregator to “pull in” all their favouriteweb content into one location and scan quickly.Current browsers come with integrated RSS readers.• Users can also use a web-based aggregator to pull-infeeds that are constantly updated and view a webpage of feeds. Eg: Bloglines, Google Reader, Netvibes
    • 31. 31Using RSS1. Monitor News: Monitor Press Releases:Intel: Monitor Blogs:
    • 32. 32Exercise: Add feed to iGoogle1. Go to
    • 33. 332. Right click RSS, copy shortcut (IE) or copy linklocation (Firefox), or copy link address(Chrome)
    • 34. 343. Open Click on ADD GADGETSTop left.4. Click on “Add feed or gadget” (bottom left) andpaste URL (over http://)
    • 35. 355. Create a dashboard of feeds anddivide into tabs (topic headers)To add a tab, click on down arrow and Add TabYou can add up to 9 posts/updates per feedand re-arrange pages into 1-column, 2-columnor 3-column
    • 36. 36Method B: 1. Clicking on RSS button1. Switch to Google2. Subscribe
    • 37. 372. Add to Google homepage
    • 38. 38Marty Weintraub, http://www.aimclearblog.comBonus: How to Build a Reputation MonitoringDashboard:
    • 39. 39New tools:1. Social Media Press ReleaseNew info: 5Ws & 1HValidate, qualify, quantify with fact or figuresQuotes, tweets, status updatesLinks to related info or resourceShare it: FB, Twitter, Stumbleupon, RSS,tagging, commenting etcEmbed visuals: Photos, logos, audioContact info and boilerplate(
    • 40. 40
    • 41. 41
    • 42. 42New tools:2. Social Media News RoomExample:
    • 43. 43Example:
    • 44. 44Example:
    • 45. 453. Creative use of tweets
    • 46. 464. @mention reporters/editors onFacebook
    • 47. 475. Infographics becoming popular•••••••
    • 48. 48A few words on…• RSS: Use current, otherwise burn yourown at• Bookmarking and sharing: or• Photos: Print=150 – 300 ppi, online72ppi, jpgs.• Video: Defacto is .flv. Sign up onYouTube, embed within your release.Online editors are now accepting in.wmv or .mov or .mp4
    • 49. 49A few words on…Managing the Agency• Communicate your objectives clearly• Be clear on your expectations fromthem i.e. a strategic partner, an ‘arms &legs’ or a press contact• Agency must provide a detailed planwith specifics on how they will take youto where you are headed• Start on project work before signingretainer• Track progress, measure results
    • 50. 50Managing Expectations in Social media• Get everyone on the same page. (In acrowded market, less likely to make frontpage, more likely to grow online audienceorganically)• Be prepared for consequences (when youexperiment and try new things)• Set realistic goals for social mediacampaigns• Under-promise and over-deliver
    • 51. 51SUMMARY• Less jargon, hype, keep it simple• Make information accessible, searchable,visual, archivable in multiple formats• Provide context (but maintain accuracy)• Embrace social and mobile communities• Listen, Connect, Add Value, Monitor