Post Questionnaire Responses Batch Organizr Other – changing representative photo for sets Very easy Participant 4 Batch Organizr – “needs prompt to save changes because save button isn’t obvious” Other – “missing out on little options” Not too hard Participant 3 Batch Organizr – difficulty selecting subsets of current selection Sets Very easy “except last task” Participant 2 Other – small size of text, basic tasks require practice Groups Not too hard Participant 1 Aspect of Organizr they “Don’t Like” Hardest Aspect of Organizr to Use Ease of Task Performance
Findings: Good usability principles make for poor usability… sometimes. Its easy to select multiple things into the finder, but when you want to drag them out , it’s one at a time. Same thing is true when you’re working with groups.
Evidence: User Testing, GTN, and Heuristics
Recommendations: Interaction consistency vs labeling consistency.