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CASE STUDY:
Home Depot Corporation DoubleVision Pro for UNIX/Linux Trims
www.homedepot.com Home Depot’s Support and Training Costs
Atlanta, Georgia USA
\"DoubleVision is great! We couldn’t support our
stores effectively without it. It provides the perfect
Business Profile measure of remote administration and security for a
Industry: Retail growing company.\"
Employs: 280,000 —Mike Anderson, Director of Applications Development,
NYSE Symbol: HD
Home Depot is a global corporation. Considered one of the
Home Depot is the world’s largest home fastest growing home improvement retail store chains in
improvement retailer. It is credited with the country - at last count, there were more than 1,375
being the innovator of the home stores nationwide.
improvement industry.
Home Depot is close to 2,800 remote servers linked by a
Home Depot stores cater to do-it-yourselfers,
wide area network to Home Depot's Store Support Center
as well as home improvement, construction,
in Atlanta – which means training and support could be
and building maintenance professionals.
complicated. But it isn't. That's because Home Depot got
the right tool for the job, DoubleVision Pro for UNIX/Linux.
DoubleVision Pro
Remote Control Software \"Our users are trained in a variety of procedures, but many
Solution Snapshot times they can't recall exactly how to complete a
procedure. This is where DoubleVision is so useful,\" says
Benefits: Mike Anderson, Home Depot's Director of Applications
- Increased Productivity Development. \"It allows us to guide the user through an
- Reduced Travel Costs unfamiliar procedure. This is very reassuring to our
- Remote Control Administration personnel, and helps us reduce the number of user
- Full control of host keyboards with host
errors. All of our store locations get on-the-spot support
user security
to solve problems quickly, before they become a crisis.\"
Primary Use:
Remote administration and support of widely
Remote Training is improved with DoubleVision for
distributed automation UNIX/Linux. Home Depot administrators can view multiple
remote terminals or let multiple remote users view
Hardware: theirs. With DoubleVision Pro for UNIX/Linux,
- HP/UX running on HP 9000 servers administrators spend more time teaching and less time
- AIX running on IBM RS/6000's. traveling. It is the perfect tool for remote control support
Lets you play back the terminal activity and off-site training.
leading up to the problem.
Software: UNIX & Linux “DoubleVision Pro for UNIX/Linux allows us to
remotely guide users through unfamiliar procedures.
Number of Servers: +2,800 This is where DoubleVision Pro is so useful.”
—Mike Anderson, Director of Applications Development
Home Depot Corporation