CASE STUDY: DoubleVision Pro for UNIX/Linux Trims Home Depot’s Support and Training Costs

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CASE STUDY:
Home Depot Corporation DoubleVision Pro for UNIX/Linux Trims
www.homedepot.com Home Depot’s Support and Training Costs
Atlanta, Georgia USA
quot;DoubleVision is great! We couldn’t support our
stores effectively without it. It provides the perfect
Business Profile measure of remote administration and security for a
Industry: Retail growing company.quot;
Employs: 280,000 —Mike Anderson, Director of Applications Development,
NYSE Symbol: HD
Home Depot is a global corporation. Considered one of the
Home Depot is the world’s largest home fastest growing home improvement retail store chains in
improvement retailer. It is credited with the country - at last count, there were more than 1,375
being the innovator of the home stores nationwide.
improvement industry.
Home Depot is close to 2,800 remote servers linked by a
Home Depot stores cater to do-it-yourselfers,
wide area network to Home Depot's Store Support Center
as well as home improvement, construction,
in Atlanta – which means training and support could be
and building maintenance professionals.
complicated. But it isn't. That's because Home Depot got
the right tool for the job, DoubleVision Pro for UNIX/Linux.
DoubleVision Pro
Remote Control Software quot;Our users are trained in a variety of procedures, but many
Solution Snapshot times they can't recall exactly how to complete a
procedure. This is where DoubleVision is so useful,quot; says
Benefits: Mike Anderson, Home Depot's Director of Applications
- Increased Productivity Development. quot;It allows us to guide the user through an
- Reduced Travel Costs unfamiliar procedure. This is very reassuring to our
- Remote Control Administration personnel, and helps us reduce the number of user
- Full control of host keyboards with host
errors. All of our store locations get on-the-spot support
user security
to solve problems quickly, before they become a crisis.quot;
Primary Use:
Remote administration and support of widely
Remote Training is improved with DoubleVision for
distributed automation UNIX/Linux. Home Depot administrators can view multiple
remote terminals or let multiple remote users view
Hardware: theirs. With DoubleVision Pro for UNIX/Linux,
- HP/UX running on HP 9000 servers administrators spend more time teaching and less time
- AIX running on IBM RS/6000's. traveling. It is the perfect tool for remote control support
Lets you play back the terminal activity and off-site training.
leading up to the problem.
Software: UNIX & Linux “DoubleVision Pro for UNIX/Linux allows us to
remotely guide users through unfamiliar procedures.
Number of Servers: +2,800 This is where DoubleVision Pro is so useful.”
—Mike Anderson, Director of Applications Development
Home Depot Corporation