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Enterprise Service Manager (ESM) : data sheet1

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Enterprise Service Manager (ESM) is a superior monitoring and managing application that enables organizations to identify and resolve potential IT issues before they affect critical business …

Enterprise Service Manager (ESM) is a superior monitoring and managing application that enables organizations to identify and resolve potential IT issues before they affect critical business processes.
With Enterprise Service Manager, you are able to monitor, manage, and analyze reports of your IT systems - anytime and everywhere.

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  • 1. Tridens   1   DATA  SHEET         KEY  BENEFITS   • Offers  intuitive,   centralized,  browser-­‐based   management,  anytime  and   everywhere.   • Identifies  potential  issues   and  sends  notifications   before  any  problems  occur.   • Reduces  complexity  of  IT   management  and  enables   future  planning  of  your  IT.   • Provides  cost-­‐effective   enterprise  management   solutions.   • Configures  your  IT  systems   in  one  day;  uses  a  pre-­‐built   VMware  virtual  appliance   with  a  pre-­‐configured  ESM.     SYSTEMS  MONITORED   • Billing     • Middleware   • Customer  Relationship   Management   • Provisioning   • Mediation   • Hardware   • Other  applications  and   services             Enterprise  Service  Manager  (ESM)  is  a  superior  monitoring  and   managing  application  that  enables  organizations  to  identify  and   resolve  potential  IT  issues  before  they  affect  critical  business   processes.   With  Enterprise  Service  Manager,  you  are  able  to  monitor,  manage,   and  analyze  reports  of  your  IT  systems  -­‐  anytime  and  everywhere.       Features     Monitoring   • Monitor  applications,  services,  operating  systems,  and   infrastructure  components  with  a  single  application   •         Configure  the  application  and  your  IT  systems  through   intuitive  wizards    
  • 2.   Tridens   2   DATA  SHEET   Visibility   • Centralized  view  of  entire  monitored  IT  infrastructure   • Detailed  status  information  available  through  web  interface     • Detailed  status  information  available  on  IPad  or  IPhone     Awareness     • Fast  detection  of  infrastructure  outages   • Alerts  can  be  delivered  to  technical  people  via  email   • Escalation  capabilities  ensure  alert  notifications  reach  the   right  people     Proactive  Planning     • Trending  and  capacity  planning  reports  ensure  you're  aware   of  aging  infrastructure     • Scheduled  downtime  allows  for  alert  suppression  during   infrastructure  upgrades       Reporting     • Availability  reports  ensure  SLAs  are  being  met   • Historical  reports  provide  record  of  alerts,  notifications,   outages,  and  alert  response            
  • 3.   Tridens   3   DATA  SHEET   Multi-­‐Tenant  Capabilities   • Multi-­‐user  access  to  web  interface  allows  stake-­‐holders  to   view  infrastructure  status   • User-­‐specific  views  ensure  clients  see  only  their   infrastructure  components     Network  Operation  Center  View   The  Network  Operations  Center  provides  24/7  monitoring  of  the   network  platform  and  servers,  and  the  services  running  on  them.       The  Network  Operation  Center  View  helps  operators  to  identify   problematic  service  and  to  delegate  a  task  to  an  appropriate   engineer.                            
  • 4.   Tridens   4   DATA  SHEET   Management  View   Management  view  gives  management  the  option  to  oversee  the   performance  of  the  IT  systems  and  the  services  running  on  them.         Oracle  BRM  plugin   Enterprise  Service  Manager  supports  Oracle  Communications  Billing   and  Revenue  Management  with  predefined  graphs:   • Real-­‐time  traffic     • Degraded  traffic   • Batch  traffic   • Active  sessions   • Pipeline  diagnostics   • Opcode  latency   • Billing   • Invoicing   • Accounts  (active,  inactive,  closed)   • Revenue              
  • 5.   Tridens   5   DATA  SHEET   Platform  Support   Enterprise  Service  Manager  is  supported  on  the  following  operating   systems:   • Linux   • Solaris   • AIX   • HP-­‐UX   • Windows   Moreover,  we  have  a  pre-­‐built  VMware  and  Oracle  VirtualBox   appliance  with  a  pre-­‐configured  Enterprise  Service  Manager.     Hardware  requirements   Minimum  hardware  requirements  to  run  Enterprise  Service   Manager  are  as  follows:   • 1  gigahertz  (GHz)  or  faster  processor   • 32-­‐bit  or  64-­‐bit  processor   • 4  GB  RAM   • 10  GB  available  disk  space     Web  Browser  Support   • Chrome   • Firefox   • Safari           Contact  us   For  more  information  about  Enterprise  Service  Manager,  visit  tridens.si  or  call  +38631627462  to   speak  to  a  Tridens  representative.       Copyright  (c)  2014  Tridens  d.o.o.     All  rights  reserved.    Logotype  is  a  registered  trademark  of  Tridens  d.o.o.     All  other  names/logos  may  be  registered  trademarks  of  their  respective  owners.