WeekTwo: DevelopingSpeakingSkills
LearningObjectives:
 Discussimprovingface-to-faceworkplacecommunicationincludingusingyo...
IMPROVING FACE TO FACE
WORKPLACE COMMUNICATION
 It allows you to be :
 Persuasive
 Expressive
 In conflict resolution ...
 One-dimensional
communication technologies
cannot replace the richness of
effectiveness of face-to-face
communication
 In order to improve face-to-face
workplace communication :
 Using your voice as communication
tool
 Promoting positive...
USING YOUR VOICE AS COMMUNICATION
TOOL
 Like an actor you can change your
voice to make it a more powerful
communication ...
 Practice techniques that
improve :
 Pronunciation
 Voice quality
 Pitch
 Volume
 Rate
 emphasis
PROMOTING POSITIVE WORKPLACE
RELATIONS THROUGH
CONVERSATION
 Use correct names and title
 Choose appropriate topics
 Av...
POLISHING YOUR PROFESSIONAL
TELEPHONE AND VOICEMAIL SKILLS
1. Making productive telephone calls
 Plan a mini agenda
 Use...
2. Receiving productive telephone
calls:
 Identify yourself immediately
 Be responsive and helpful
 Be cautious when an...
3. Using cellphones for business
 Location
- be courteous to those around you
- Observe wireless-free quiet areas.
- Spea...
4. Making the best use of voicemail
 Announce your voicemail
 Prepare a warm and informative
greeting
 Test your messag...
PLANNING AND PARTICIPATING IN
PRODUCTIVE BUSINESS AND
PROFESSIONAL MEETINGS
1. Deciding whether a meeting is
necessary
2. ...
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Business communication 2

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Business communication 2

  1. 1. WeekTwo: DevelopingSpeakingSkills LearningObjectives:  Discussimprovingface-to-faceworkplacecommunicationincludingusingyourvoiceasa communicationtool.  Specifyproceduresforpromotingpositiveworkplacerelationsthroughconversation.  Identifywaystopolishyourprofessionaltelephoneskills,includingtraditionalphonesandcell phones.  Discussproceduresforplanningandparticipatinginproductivebusinessandprofessional meetings.
  2. 2. IMPROVING FACE TO FACE WORKPLACE COMMUNICATION  It allows you to be :  Persuasive  Expressive  In conflict resolution you can:  reach solution more efficiently  Cooperate to create greater levels of mutual benefit
  3. 3.  One-dimensional communication technologies cannot replace the richness of effectiveness of face-to-face communication
  4. 4.  In order to improve face-to-face workplace communication :  Using your voice as communication tool  Promoting positive workplace relations through conversation  Offering constructive criticism on the job  Responding professionally to workplace criticism  Resolving workplace conflicts
  5. 5. USING YOUR VOICE AS COMMUNICATION TOOL  Like an actor you can change your voice to make it a more powerful communication tool.  To use your voice as communication tools:  Pay attention to how you sound.
  6. 6.  Practice techniques that improve :  Pronunciation  Voice quality  Pitch  Volume  Rate  emphasis
  7. 7. PROMOTING POSITIVE WORKPLACE RELATIONS THROUGH CONVERSATION  Use correct names and title  Choose appropriate topics  Avoid negative remarks  Listen to learn  Give sincere and specific praise
  8. 8. POLISHING YOUR PROFESSIONAL TELEPHONE AND VOICEMAIL SKILLS 1. Making productive telephone calls  Plan a mini agenda  Use a three-point introduction  Be brisk if you are rushed  Be cheerful and accurate  Bring it to a close  Avoid telephone tag  Leave complete voicemail messages.
  9. 9. 2. Receiving productive telephone calls:  Identify yourself immediately  Be responsive and helpful  Be cautious when answering calls for others  Take message carefully  Explain what you are doing when transferring calls
  10. 10. 3. Using cellphones for business  Location - be courteous to those around you - Observe wireless-free quiet areas. - Speak in low, conversational tones - Take only urgent calls - Drive now, talk later  Time  volume
  11. 11. 4. Making the best use of voicemail  Announce your voicemail  Prepare a warm and informative greeting  Test your message.
  12. 12. PLANNING AND PARTICIPATING IN PRODUCTIVE BUSINESS AND PROFESSIONAL MEETINGS 1. Deciding whether a meeting is necessary 2. Selecting participants 3. Distributing an agenda 4. Getting the meeting started 5. Moving the meeting along 6. Dealing with conflict 7. Handling dysfunctional group members 8. Ending with a plan

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