Welcome to IT services. We want to help you get the best from our services and keep your IT ducks in a row.
Hopefully most of you will now have your staff username and email account. This is the key information for all our services.
Do choose you password carefully to meet the Password Ruleson your initial letter from IT services.
The simplest way to do this is on an IOE workstation using Control alt delete and follow the usual steps.
You can ALSO use Outlook WEB access which has an option to change password also. Changing your password via the portal is not currently 100% reliable, but we are working to improve this.
You can access your staff email anywhere remembering to put INST backslash before your username and then your password as usual. We recommend not ticking the ‘remember my password’ for security.
The ‘Portal’ is a very useful way to access a range of services when you are outside the IOE. We are currently working to update this very popular service.
We know lots of staff prefer to use their laptops but remember before you first do you need to change your password and always add INST backslash before your individual username.
All staff and students have a personal storage area know as the ‘N’ drive. Staff have a 6 GB limit. The ‘Q’ drive is where you can share files with other staff and the ‘O’ is where you can share files for students.
Before you first use Blackboard you will have to request access via the firstname.lastname@example.org email. This may well have been done for you. Your Blackboard username and password are the same as your computer account username and password. Next academic year this will be the same for Moodle but currently you will need ask your course administrator for your Moodle access details. We work closely with the Learning Technology Unit who give staff support on the pedagogic aspects of E learning.
There are a range of training and ICT support options available to staff for their own professional development and to enhance their teaching with ICT. We work closely with the Learning Technology Unit to provide support for staff.
There are a range of excellent software guides for Office applications available
We have specialist staff who can give you in depth advice about a range of equipment and services but you can also borrow from the Computer helpdesk in the library.
Please ask for help if you need to. We encourage you to phone our Help Line open 24/7 where a support person can often resolve your issue on the spot.
Finally you can find out more detailed information about our services and support on the IT services website. Follow the Services and IT services tabs. Follow us on Twitter to get the latest updates.
Thank You.Do email me if you want a copy of this presentation but rememberall the information is on our website.
IT ServicesGetting started for newmembers of staff Name: of the pack: di_thehuntress photostream on Flickr Homepage: egeezer.net License: creative commons
Your department/faculty is responsible forstaff username and email account requestsThis account gives you access to ALL ourservicesIT Services soonlaunching an onlinerequest form
You will be prompted to change your password at first logon Read guidelines about password creation Change every 90 daysName: Colourful Shiny Puzzle Vector Illustration Homepage: http://www.webdesignhot.com/ License: CreativeCommons Attribution 3.0
How to change your password1. IOE workstation (Ctrl Alt Delete)
How to change your password2. Outlook web access option3. Portal not 100% reliable
Your staff email• 3GB Mailbox• Outside use ‘Outlook web access’• https://mail.ioe.ac.uk
‘The Portal’Access to a range ofservices outside theIOEhttps://portal.ioe.ac.ukThis service will beupdated very shortly
Wireless networkBefore using thewireless network youmust have changedyour password.Remember:INSTyour username INSTwrrscsr
Data handling and back up‘N’ Personal staff and student data storage 6GB‘Q’ Shared area for staffAny staff data deleted from ‘Q’ or ‘N’ and reported within two weeks can be restored‘O’ Shared area for students
Data ProtectionDon’t share your username and passwordIT Services will never ask for your passwordMore detailed advice about working with sensitive data on our websitehttp://www.ioe.ac.uk/itservices/ITSpolicy.html
Virtual Learning EnvironmentTo request access:Blackboard: Email email@example.com your computer username and the listof course IDs Example: (IOE_MMATLH_12_2008)Moodle: Piloted this year and implemented next academic year.Learning Technology Unit: information and support for the use offlexible and distance learning technologies across the IOE.http://www.lkl.ac.uk/ltu
IT training and ICT support for staff• A range of applications • Focused support for ICT in• A choice of learning styles Initial Teacher Education• Regular updates and • Targeted ICT sessions built into booking information via the programme in liaison with email tutors.• Tailor made sessions and • Team taught and optional one to one tutorials sessions available • Project work with schools and• Email firstname.lastname@example.org staff development • Email email@example.com
Software guidesSelf-help software guides• Available on IOE Intranet• 40 + available• Cover features of Office 2007, some on Office 2008 (Macs)
Media Services and equipment• A range of media equipment is available for loan from the computer helpdesk• A specialist media service desk is located on level 3 Core B• Email: firstname.lastname@example.org• Telephone: 020 7612 6696
Getting helpComputer Help Desk in the Library:Monday - Thursday: 09.00 - 18.00Friday: 09.00 - 17.00Saturday: 11.00 - 13.00 & 14.00 - 16.00Help Line (020 7612 6696):Do use the help line as your problem could be Institute of Educationresolved remotely ON THE SPOT 24 hour service University of London 20 Bedford Way London WC1H 0ALEmail: Tel +44 (0)20 7612 6000ComputerHelpdesk@ioe.ac.uk Fax +44 (0)20 7612 6126VLE@ioe.ac.uk Email email@example.com Web www.ioe.ac.uk
Find out morehttp://www.ioe.ac.uk/services/ITServices.html