I Am Knowledge Worker 2.0 Stephen Collins
Hear me roar acidlabs

Definitely not!

Who am I?

Who (and what) is
Knowledge Worker 2.0?

“... works primarily with information
or... develops and uses knowledge
in the workplace.”
Peter Drucker, Landmarks of Tomorrow, 1959

Work has changed from...

making things...

to knowing things

BigCorp Pty Ltd
They’re here. And here. And here. And here. And here.
Where they should be.

Content People
Organisational
Records Psychologist
Manager
Subject Experts Information
Architect
Researcher
HR Manager
Knowledge
Manager
Web Strategist
Organisational
DBA Marketer Development
Research Corporate Manager
Scientist Comms Manager
Business
CIO Industry Analyst CFO
Manager
CEO
Project Manager
Software
Developer
Business Analyst
Systems Analyst
IT Manager Web Developer
Technology Business
Original version by Patrick Lambe, Straits Knowledge
http://www.greenchameleon.com/gc/blog_detail/on_becoming_extinct/

Knowledge Worker 1.0 are
forced to look like this
‣ limited location
‣ limited roles
‣ inside the wall
‣ stuck at a desk (and stuck using
email and other standard tools)
‣ custodian of information
‣ knowledge as process
‣ uses rigid ways of organising
information

Knowledge Worker 2.0
looks like this
‣ all over the organisation
‣ broad skills on a solid base
‣ not bound to one place
‣ connects with colleagues, peers and client
community everywhere
‣ understands “the way we do things around
here”
‣ uses many tools
‣ no particular age
‣ knowledgeable, interested, engaged,
contributing
‣ shares and distributes information freely

Skills

Synthesizers

T-Shaped

Fuzzy

http://www.flickr.com/photos/geek4x4/237306157/
Which is not the same as this...

Bursty vs. Busy

“The burst economy, enabled by the
Web, works on innovation, flat
knowledge networks, and discontinuous
productivity.”
Anne Truitt Zelenka, Web Worker Daily
http://webworkerdaily.com/2007/04/19/busyness-vs-burst-why-corporate-web-workers-look-unproductive/

Creative

Innovative

Intellectually present

Not tied to a desk

Continuous Partial Attention

The world is my
water cooler (and
my meeting room)

“Networked, social-based
opportunities are so explosive
today that when we pursue them
we’re flung forward at pace.”
James Governor, RedMonk
http://www.redmonk.com/jgovernor/2007/04/17/hyper-productivity-and-information-saturation-economics/

Seeding the fertile mind

At enlightened, forward-thinking
companies, managers understand
the connection between learning,
innovation, and higher productivity
— in fact, employees at these
companies may even be
encouraged to spend time
learning and experimenting with
new technologies.”
Joe McKendrick, FASTForward
http://fastforwardblog.com/2007/04/16/enterprise-20s-productivity-perception-paradox/

Wide range of tools

“One of the most interesting things for
me about these classes has been
how often students bring up one
specific concern; that people who
use the new tools heavily — who post
frequently to an internal blog, edit the
corporate wiki a lot, or trade heavily
in the internal prediction market —
will be perceived as not spending
enough time on their ‘real’ jobs.”
Prof. Andrew McAfee, HBS
http://blog.hbs.edu/faculty/amcafee/index.php/faculty_amcafee_v3/the_pursuit_of_busyness/

Fail gloriously (and often)

Motivation?

Generation Y

Anyone. It’s situational.

How can I add value?

How do I get value?

Outta here...

Engagement

Community

Co-workers

Management

Clients and customers

Conversation

Culture

Aware

Share

Care

Learn

No walls

Authority from knowledge
rather than power

Imagine
http://www.flickr.com/photos/midnight_trucker/376653652/

Licensing
http://creativecommons.org/licenses/by-nc-sa/3.0/
http://www.slideshare.net/trib

Like the cool pictures?
iStockphoto.com, LuckyOliver.com and Flickr

Stephen Collins
trib@acidlabs.org
skype: trib22
+61 410 680722
www.acidlabs.org
twitter.com/trib
www.linkedin.com/in/stephencollins
strategies, tools and processes to empower knowledge workers