Components of intellectual capital (e.g. human, structural, and customer) are identified and indices are reported in scorecards or graphs.
These models are more holistic than strictly financial approaches and incorporate such concepts as human, structural, customer and organizational capital.
It is this last category that is most promising, as it addresses the non-financial aspects of business and offers a more balanced approach which takes into consideration a broader conception of intellectual capital.
Balanced Scorecard (Kaplan and Norton, 1996), Intangible Assets Monitor (Sveiby, 1997), Skandia Navigator (Edvinson and Malone, 1997), Intellectual Capital Index (Roos, Roos, Edvinsson and Dragonetti, 1997)
Knowledge Management Manager – Serves as an internal consultant to the organization leading the active sharing of knowledge and managing the collection, sanitization, and organization of that knowledge (case studies, pitch materials, industry overviews, etc.) to support the development and efficiency of the organization.
Knowledge Management Specialist – Design, develop, market and manage the knowledge resources that help the firms litigators deliver effective and efficient work product for our clients. Work closely with our litigation attorneys, legal support staff, software programmers and financial analysts to manage a variety of KM projects.
Knowledge Specialist – Responsible for managing the build of the Common Repository. Recommend and design methods and processes for maintaining and updating the knowledge capital resources. Investigate and monitor other project knowledge bases and any sharing as appropriate. Ensure the quality and integrity of documents published. Provide management reporting on knowledgebase content (updates, participation etc.). Develop and enhance the processes for collecting and organizing content.
National Knowledge Management Project Manager - Manage multiple project teams to identify KM needs throughout the US firm and to explore process-based solutions to address those KM needs. Work closely with designated project sponsors and other stakeholders to define approach and scope of desired capabilities. Provide significant input to or create documented business requirements to capture requested capabilities.
“ Web 2.0 is the network as platform , spanning all connected devices; Web 2.0 applications are those that make the most of the intrinsic advantages of that platform: delivering software as a continually-updated service that gets better the more people use it, consuming and remixing data from multiple sources, including individual users, while providing their own data and services in a form that allows remixing by others, creating network effects through an " architecture of participation ," and going beyond the page metaphor of Web 1.0 to deliver rich user experiences ”
RSS is a family of web feed formats used to publish frequently updated pages, such as blogs or news feeds. Consumers of RSS content use special browsers called aggregators to watch for new content in dozens or even hundreds of web feeds.
Andrew McAfee of the Harvard Business School in the Spring 2006 issue of MIT Sloan Management Review coins the term ‘Enterprise 2.0’.
“ Current technologies are not doing a good job of capturing knowledge. New platforms focus not on capturing knowledge itself, but rather on the practices and outputs of knowledge workers”
“ Most current platforms, such as knowledge management systems, information portals, intranets and workflow applications, are highly structured from the start, and users have little opportunity to influence this structure.”
S earch – to enable users to find what they are looking for.
Links – to provide users with a guide which indicates what is important and structures online content. The best pages are the ones most frequently linked to and which reflect the opinions of many people
Authoring – to allow users to contribute, whether it is knowledge, insight, experience, comments, etc.
Tags – to let users dictate the way content is categorized (one word descriptions; e.g. Flickr, de.licio.us, Technorati)
Extensions – use algorithms to automate some of the categorization and pattern matching (e.g. Amazon’s recommendation system)
Signals – to alert users when new content of interest appears.
Many business software vendors are also incorporating Web 2.0 ideas, such as blogging and file sharing, into their offerings.
iUpload’s Customer Conversation System ( http:// www.iupload.com ), for example, incorporates corporate blogging and wiki platforms, and also includes security, workflow and regulatory compliance tools.
Tacit Software's Illumio ( http:// www.ilumio.com ) is a web-based information broker that matches end user information requests with users in the company who might know the answer.
Koral ( www.koral.com ) is a web-based document collaboration and sharing tool which also categorizes documents automatically and notifies users of updates and new documents published by authors or topics to which they have subscribed.