Alliance Second Life Library 2.0: Going Where the Users Are Lori Bell, Michael Sauers, and Tom Peters Session C105 Internet Librarian Conference Monday, October 23, 2006, Monterey, California

The Launch Graphic in SL

Lori Bell Director of Innovation Alliance Library System East Peoria, Illinois

Director of Innovation Alliance Library System East Peoria, Illinois

What is Second Life (SL)? A 3-dimensional virtual reality world Populated by nearly 1 million avatars A complete community: society, culture, economy, buildings, goods, services… Operated by Linden Labs Not a game!

A 3-dimensional virtual reality world

Populated by nearly 1 million avatars

A complete community: society, culture, economy, buildings, goods, services…

Operated by Linden Labs

Not a game!

Info Island

Why Are Librarians Involved in SL? Many SL avatars are pursuing info-related activities Increasingly used by higher ed. for more interactive distance learning It’s a creative and artistic outlet Satisfies the desire to build and design a library organization from scratch

Many SL avatars are pursuing info-related activities

Increasingly used by higher ed. for more interactive distance learning

It’s a creative and artistic outlet

Satisfies the desire to build and design a library organization from scratch

Parvenu Tower on Info Island

What Are Librarians Doing? Designing, building, and decorating buildings and external landscapes Designing and implementing communication methods (chat, IM, VoIP, data portals, etc.) Reference services Collections and Interactive Displays Events: tours, training, lectures, etc. Trials of Databases and Services

Designing, building, and decorating buildings and external landscapes

Designing and implementing communication methods (chat, IM, VoIP, data portals, etc.)

Reference services

Collections and Interactive Displays

Events: tours, training, lectures, etc.

Trials of Databases and Services

Ref Desk at Info Island Landing

An Indoor Historical Exhibit

Timeline April 2006: First Alliance Second Life Library built May 2006: Info Island donated August 2006: 2 nd island donated September 2006: QuestionPoint trial and overall SLL reference service began October 2006: Grand Opening; HealthInfo Island; Cybrary City

April 2006: First Alliance Second Life Library built

May 2006: Info Island donated

August 2006: 2 nd island donated

September 2006: QuestionPoint trial and overall SLL reference service began

October 2006: Grand Opening; HealthInfo Island; Cybrary City

Branch Library in Caledon

It’s All About Partnerships Between two or more libraries Tech Soup ICT Library World Bridges New Media Consortium Institutions of Higher Education Museums

Between two or more libraries

Tech Soup

ICT Library

World Bridges

New Media Consortium

Institutions of Higher Education

Museums

Michael Sauers Internet Trainer BCR Aurora, Colorado

Internet Trainer BCR Aurora, Colorado

“Minimal” Requirements PC Internet Connection*: Cable or DSL Operating System: Windows XP (Service Pack 2) OR Windows 2000 (Service Pack 4) Computer Processor: 800MHz Pentium III or Athlon, or better Computer Memory: 256MB or better Video/Graphics Card**: nVidia GeForce 2, GeForce 4mx, or better OR ATI Radeon 8500, 9250, or better Mac Internet Connection*: Cable or DSL Operating System: Mac OS X 10.3.9 or better Computer Processor: 1 GHz G4 or better Computer Memory: 512MB or better Video/Graphics Card**: nVidia GeForce 2, GeForce 4mx, or better OR ATI Radeon 8500, 9250, or better

PC

Internet Connection*: Cable or DSL

Operating System: Windows XP (Service Pack 2)

OR Windows 2000 (Service Pack 4)

Computer Processor: 800MHz Pentium III or Athlon, or better

Computer Memory: 256MB or better

Video/Graphics Card**:

nVidia GeForce 2, GeForce 4mx, or better

OR ATI Radeon 8500, 9250, or better

Mac

Internet Connection*: Cable or DSL

Operating System: Mac OS X 10.3.9 or better

Computer Processor: 1 GHz G4 or better

Computer Memory: 512MB or better

Video/Graphics Card**:

nVidia GeForce 2, GeForce 4mx, or better

OR ATI Radeon 8500, 9250, or better

“ Recommended” Requirements PC Internet Connection*: Cable or DSL Computer Processor: 1.6GHz Pentium 4 or Athlon 2000+ or better Computer Memory: 512MB or better Video/Graphics Card**: nVidia GeForce FX 5600, GeForce 6600, or better OR ATI Radeon 9600, X600, or better Mac Internet Connection*: Cable or DSL Computer Processor: 1.6GHz Pentium 4 or Athlon 2000+ or better Computer Memory: 512MB or better Video/Graphics Card**: nVidia GeForce FX 5600, GeForce 6600, or better OR ATI Radeon 9600, X600, or better

PC

Internet Connection*: Cable or DSL

Computer Processor: 1.6GHz Pentium 4 or Athlon 2000+ or better

Computer Memory: 512MB or better

Video/Graphics Card**:

nVidia GeForce FX 5600, GeForce 6600, or better

OR ATI Radeon 9600, X600, or better

Mac

Internet Connection*: Cable or DSL

Computer Processor: 1.6GHz Pentium 4 or Athlon 2000+ or better

Computer Memory: 512MB or better

Video/Graphics Card**:

nVidia GeForce FX 5600, GeForce 6600, or better

OR ATI Radeon 9600, X600, or better

Reality Check #1 If you don’t have the “recommended” hardware it’s going to be a frustrating experience.

If you don’t have the “recommended” hardware it’s going to be a frustrating experience.

Reality Check #2 If you can’t follow several conversations and are easily annoyed by tyops…

If you can’t follow several conversations and are easily annoyed by tyops…

Reality Check #3 You don’t have to spend real money, but it helps. You can get a stipend even with a free account, but it’s not much. Textures uploaded for L$10 each Clothing, presentations, building Current exchange rate aprox. $1 = L$190

You don’t have to spend real money, but it helps.

You can get a stipend even with a free account, but it’s not much.

Textures uploaded for L$10 each

Clothing, presentations, building

Current exchange rate aprox. $1 = L$190

Reality Check #4 The more people at an event/in a location the greater the lag will be.

The more people at an event/in a location the greater the lag will be.

InfoIsland Grand Opening

Reality Check #5 Your boss and co-workers will probably not view this as “work” so you’ll be contributing personal time.

Your boss and co-workers will probably not view this as “work” so you’ll be contributing personal time.

Reality Check #6 The more fun you’re having, the more time you’ll want to spend on the grid.

The more fun you’re having, the more time you’ll want to spend on the grid.

InfoIsland Grand Opening

Reality Check #7 People are generally polite but they’ll still fall on your head.

People are generally polite but they’ll still fall on your head.

Reality Check #8 Don’t plan on keeping track of acquaintances based on their appearance as many change their avatars regularly.

Don’t plan on keeping track of acquaintances based on their appearance as many change their avatars regularly.

Reality Check #9 Updates, updates, updates. Trying to log in for an event at the last minute only to find out you need to download a new version first.

Updates, updates, updates.

Trying to log in for an event at the last minute only to find out you need to download a new version first.

Reality Check #10 System problems Grey Goo Purchased items disappearing

System problems

Grey Goo

Purchased items disappearing

Reality Check #11 Sometimes it just doesn’t work.

Sometimes it just doesn’t work.

Tom Peters Founder and CEO TAP Information Services Blue Springs, Missouri

Founder and CEO TAP Information Services Blue Springs, Missouri

What We Are Learning Islands, Buildings and Grounds Staffing Governance & Management Collections Catalogs Reference Services Exhibits Events Privacy, Safety, Security Professional Development

Islands, Buildings and Grounds

Staffing

Governance & Management

Collections

Catalogs

Reference Services

Exhibits

Events

Privacy, Safety, Security

Professional Development

Espresso Bar in Main Library

Addressing Fundamental Questions What types of library services do SL avatars want, need, and expect? What types of library buildings and locations are needed? Are collections needed? What types of information objects? How to create links between in-world activity and real-world information resources?

What types of library services do SL avatars want, need, and expect?

What types of library buildings and locations are needed?

Are collections needed? What types of information objects?

How to create links between in-world activity and real-world information resources?

Outdoor Discussion on NMC Campus

Challenges Volunteer Labor (self-inflicted burnout) External Funding Expertise Mining Disaster Preparedness Implementing Library 2.0 concepts Rapidly evolving environment and human understanding of that environment

Volunteer Labor (self-inflicted burnout)

External Funding

Expertise Mining

Disaster Preparedness

Implementing Library 2.0 concepts

Rapidly evolving environment and human understanding of that environment

Talis Sci Fi & Fantasy Building

Predictions, Bloody Predictions Library services to avatars will thrive. Architecture will evolve away from real-world architecture. Libraries will include elements from museums, theme parks, etc. Exhibits and events will be more useful than traditional collections. Immersive, experiential learning experiences (e.g., walk-in books & 3D interactive mash-ups).

Library services to avatars will thrive.

Architecture will evolve away from real-world architecture.

Libraries will include elements from museums, theme parks, etc.

Exhibits and events will be more useful than traditional collections.

Immersive, experiential learning experiences (e.g., walk-in books & 3D interactive mash-ups).

Librarian Avatars Cut the Rug!

Questions and Discussion

Info Island as Gathering Place

Eiseldora’s Bookmaking Workshop

Presentation Training

Contact Us Lori Bell Director of Innovation, Alliance Library System Email: [email_address] Web: www.alliancelibrarysystem.com Phone: 309.694.9200 x2128 Michael Sauers Internet Trainer, BCR Email: [email_address] Web: www.bcr.org Phone: 303.751.6277 x110 Tom Peters CEO, TAP Information Services Email: [email_address] Web: www.tapinformation.com Phone: 816.228.6406

Lori Bell

Director of Innovation, Alliance Library System

Email: [email_address]

Web: www.alliancelibrarysystem.com

Phone: 309.694.9200 x2128

Michael Sauers

Internet Trainer, BCR

Email: [email_address]

Web: www.bcr.org

Phone: 303.751.6277 x110

Tom Peters

CEO, TAP Information Services

Email: [email_address]

Web: www.tapinformation.com

Phone: 816.228.6406