London underground key challenge areas


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London Underground presents key challenge areas for digital innovation in railways.

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London underground key challenge areas

  1. 1. 15 March 2013 1
  2. 2. “A journey through time” Our Challenges TSB Digital Railway Competition 15th March 2013 2Simon Chung Kuldeep GharatyaHead of Profession, Systems Performance Head of Railway Systems Group
  3. 3. Agenda•  Introduction – TfL & London Underground•  Our upgrades•  Our challenges•  Innovation portal•  Future journey 3
  4. 4. Transport for London (TfL)•  A statutory body whose principal activity is the provision of safe, integrated, efficient and economic transport facilities and services, to, from and within Greater London, established under the Greater London Authority Act 1999•  TfL delivers its services through: •  Barclays Cycle Hire •  Dial-a-Ride •  Docklands Light Railway •  Emirates Air Line – Cable Car •  London Buses •  London Overground •  London River Services •  London Streets •  London Trams •  London Underground •  Taxi and Private Hire •  Victoria Coach Station 4
  5. 5. London Underground•  London Underground is a network of 11 lines serving 276 stations•  Celebrating 150 years, we now run more services than ever before•  More than 1.1 billion passengers a year•  Around 4.1 million journeys made each day 5
  6. 6. London Underground - today Over 4 million journeys/day, Over 1 billion journeys/year 20 million customers800 km of track 600 trains 5000 signals 276 stations 402 escalators 13 depots 6
  7. 7. Our Challenge – Demand Forecast•  Demand is up by 24% in 10 years and 61% in 20 years•  Growth is expected to continue – another 20% by 2020 7
  8. 8. Our Upgrade Plan •  Forecast demand growth at a faster rate RTS/Vision/Pages/On- than the capacity Video.aspx increases delivered through our upgrades programmes •  (Incl. Crossrail & Thameslink) 8
  9. 9. Our Challenge – Deep Tube •  LU’s deep tube lines have particular characteristics which make them unique worldwide: –  Small tunnels, fixed platform lengths –  Tight curvatureInfrastructure constraints:Small tunnel diameter, fixed platformlengths and widthsLine geometry: Deep level, smallsingle bore tunnels with no sideaccess, tight curvature, large platformgapsHeat retention: Inadequateventilation; rising tunnel temperatures32°C or more in summerOpen sections (‘at grade’):Extensive non-tunnel track sections;interworking with other services 9
  10. 10. Our Challenge – Heat•  What goes in, mostly stays in 79% Tunnel Walls•  Only way out is air 11% Piston Effect 10% Mechanical Ventilation 10
  11. 11. Our Challenge – managing change Climate change creates new challenges and worsens existing problems Changing customer demographics Changing pace of technologies brings about new challenges and offers new opportunities 11
  12. 12. Technology Innovation Portal – here and now 12
  13. 13. Customer We want to develop innovative solutions to deliver faster, more frequent and more reliable services to our customers while improving the information provided via frontline staff as well as mobile and internet technology.•  Improve information to our frontline staff and our customer•  Deliver faster, more frequent services to our customers•  Improve physical accessibility of customer interfacing areas•  Improve use and value from the transport system 13
  14. 14. Value and sustainability We want to use technology to minimise the impact we have on the environment by improving energy efficiency and reducing noise, while minimising the impact of external factors, such as weather and theft, on our services.•  Manage the impact of the weather on the operation of our services•  Minimise the noise associated with operation and maintenance activities•  Reduce theft from our network•  Improve energy efficiency and sustainability•  Improve asset intelligence and maintenance processes•  Share equipment across the business 14
  15. 15. People We want to ensure that our workforce is world class by developing tools and frameworks to encourage high performance whilst increasing motivation, collaboration and flexibility.•  Develop high performing teams and encourage collaboration•  Increase the flexibility of our workforce•  Develop a skills and capability framework in our delivery unit 15
  16. 16. Delivery We are looking for new technologies and processes to help us achieve reliable and safe world class delivery, requiring minimal closures whilst driving for efficiencies and cost reductions.•  Drive improvements in our people, processes and technology•  Improve safety•  Improve the reliability of assets and services•  Minimise closures•  Reduce overall costs and improve programmes delivery predictability•  Improve track renewal methodology 16
  17. 17. Reliability and dependability We want to use smart data, technology and processes to achieve world class performance with a 30% reliability improvement, by predicting and preventing failures and introducing more reliable assets.•  Predicting and preventing failures - Improve asset condition monitoring•  Design and introduce new and upgraded assets•  Improve reliability of existing assets 17
  18. 18. Safety We want to develop innovative solutions to improve customer safety and security and the safety of everyone working on the network.•  Improve health and safety at work•  Improve customer safety and security 18
  19. 19. Technology InnovationThe future journey 19
  20. 20. The Vision – a customer’s view ...augment by the maintainer’s view and the operator’s view, we arrive at the... Journey of the future
  21. 21. What we need to deliver... an “always connected” “behind-the-scenes” system maintenance “seamless transition” a “fantastic journey” from old to new every time
  22. 22. Thank 22