Frukostseminarium 24 januari 2013 hos Transformator Design

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Det blir allt viktigare med kundcentrering, invånarinvolvering och medborgarförtroende inom offentlig sektor samt vad som kan levereras på dessa begrepp. Men vad är invånarinvolvering? Och hur kan du öka medborgarnas förtroende för din organisation eller myndighet?

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Frukostseminarium 24 januari 2013 hos Transformator Design

  1. 1. SNOOKdesigning with vision in scotland SARAH DRUMMOND Transformater - 23/01/13
  2. 2. Hello StockholmYou look amazing today
  3. 3. Rule #1Always sweet talk your audience
  4. 4. LIE FS R BEO U I PL ES P RI NC&
  5. 5. W E O WH RATEOP E
  6. 6. SNOOK ENSEMBLE SNOOK SNOOKSTERS BOARD SNOOK SNOOK CORE TEAMEVENTS CONSULTANCY PRODUCTS VENTURES COLLABO -RATIONS
  7. 7. SNOOK LAB
  8. 8. SNOOK ENSEMBLE
  9. 9. SNOOK TRAINING
  10. 10. T EST AB LEC LIS REF H n oo k• •S DISCOVERDELIVER cess p ro P DE LO FIN DEVE E
  11. 11. O OK SN ma kes PACT IMAN
  12. 12. S C OT T I S HPARLIAMENT The festival of PoliticsDEBATE CHAMBER, HOLYROOD
  13. 13. PERSONAL DEMOCRACY FORUM GOOGLE FELLOWSHIP
  14. 14. SOCIALINNOVATION CAMP CAIRO, EGYPT
  15. 15. IDEAINCUBATOR ITU telecom WorldGENEVA, SWITZERLAND
  16. 16. DESIGNCAMP GLASGOW 2014COMMONWEALTH GAMES
  17. 17. YOUNGENTERPRISE AWARDYOUNG SCOT AWARDS 2012
  18. 18. ALIA ONLINE AUSTRALIA FEBRUARY 2013
  19. 19. N ERS DE SIG RV ICESE th ings do EN TLY IF FER D
  20. 20. 1Prototype
  21. 21. 2 Visualise &Tell Stories
  22. 22. day, 15 August 2012 Wednesday, 15 August 2012
  23. 23. 3CoCreate
  24. 24. Fuzzy Front End Problem Solving - Liz Sanders
  25. 25. so you play with lego,hang out with people and draw stuff but what do you actually do?
  26. 26. O KS NO EC TS RO JP
  27. 27. INSIDE OUT
  28. 28. Post 16 Education
  29. 29. OUTSIDE IN
  30. 30. MyPolice
  31. 31. The Matter
  32. 32. The ClientThe City of Edinburgh Council
  33. 33. Total Craigroyston
  34. 34. TOTAL craigroyston About | Activities | What’s on | Host your own group | News | Get in touch | Map of area Search... news find out whats on daily Total Monday morning afternoon evening Craigroyston tuesday morning afternoon evening wednesday morning afternoon evening Total Craigroyston holds thursday is you morning afternoon evening idea camp friday morning afternoon evening Yesterday we brought together a slice of the saturday morning afternoon evening community and organisations to look at how we can improve Craigroyston and make sunday morning afternoon evening futures brighter for children and young people... 0:00 / 4:59 Posted by Christine Mackay local residents recommend On a weekly basis I go to; Search activities and services Get involved in total craigroyston John Doe Peep groups on a tuesday morning, and in the evening I take my kids swimming at Craigroyston I’m looking for... High School between 5 and 7pm. There is also Start up activities on a Saturday morning at North Edinburgh Total arts for me and my wee girl. Craigroyston your own start start? Days Time of day Meetings club/ activities and groups in craigroyston group Mon Tues Wed Thurs Fri Sat Sun up Topic I just want to know use an use an Parenting about events Mental Health empty empty Activities for kids Health space space Education Search Central Craigroyston Website (and offline
  35. 35. “Working in the way we have done with the TotalCraigroyston initiative feels like we have actuallybeen listened to. It feels different this time” - Local Resident at Co-Creation session
  36. 36. Start Up Street
  37. 37. PUBLIC SECTOR = NO DESIGN
  38. 38. GOING BACK TO BASIC SKILLS
  39. 39. HANDING OVER TOOLS
  40. 40. “FIRST OF ALL DESIGN CANNOT BE SEEN.” - PETER GORB
  41. 41. Here is the science bit...
  42. 42. PolicyFraming wicked problems Catalysts of new futures Designforgov Do tank Interpreting Action Briefs not policys Forming partnerships to develop UI Designforgov Do tankInternal Design Capacity Companies who canrespond to user needs andcreate awesome customer Embedding design Grassroots Closing feedback loops Communication Responding Platforms
  43. 43. GOVERNMENT RESEARCH PUBLIC PUBLIC FUNDERS BODIES DotankPARTNERSHIP ACCESS TO PROJECTS THE PUBLIC DEVELOPING PROTOTYPING PRODUCTS TRAINING (CPD)
  44. 44. About Order a Contact Dearest letter See all Updates Dear Scotland writing our letters Scotland Country . Vision . Voice kit Tell us what you would write toDearest Scotland... scotland and we’ll publish itbrings together the #dearscotland I’d like to see people working as a community more. #scotland #dearscotland I would like more attentionvoices of Scotland to put onto sustainable ways of living #dearscotland I’d like to see people working as a community more. #scotlandshare visions for the #dearscotland I’d like to see people working as a community more. #scotland #dearscotland I’d like to see peoplefuture of our country working as a community more. #scotland 124 #dearestscotland I’d like to see {keep it to 140 characters} Share‘A vision by the people, for the people of Scotland’ powered by- Guardian
  45. 45. Country . Vision . Voice
  46. 46. SNOOKCOLLABORATIONS
  47. 47. This isn’t just service design Empathy New Skills New relationships New business cases Changing Mindsets
  48. 48. Questions | Questions Political Consideration?Role (Facilitator, persuader, politician?) Ethical considerations? Shift in government structures? Procurement?
  49. 49. DoingIf we talk about something all day, it probably won’t happen
  50. 50. “A rat race is for rats. We are not rats. We are Humans” - Jimmy Reid
  51. 51. “Give people tools that guarantee their right to work with high, independent efficiency” - Ivan Illich
  52. 52. “We should become architects of the future, not victims of the past ” - Buckminster Fuller
  53. 53. FERMENTINGA REVOLUTIONIN SCOTLAND WE ARE SNOOK
  54. 54. SNOOK Thanks stockholm!WWW.WEARESNOOK.COM @WEARESNOOK Idox - 13th December 2012

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