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Do Duc Toan – Nguyen Dang Vinh – Tran Quang Minh TanVGU BIS 2010 – Strategic IT Management course by Prof. Tomas Benz
Agenda Introduction   SCOR Model   Complete Model Components   Govern   Source   Deliver   Make Advantages of IIM...
What is IIM? Integrated Information Management (IIM) – Central  management processes needed to provide information for  d...
Introduction Integrated Information Management – Applying   successful industrial concepts to IT A book of Zarnekow and ...
SCOR Model SCOR Model – 5 processes    A management tool, spanning from the suppliers supplier to the     customers cust...
SCOR Model (cont.) Planning processes: coordination of supply-demand, support   purchase, production, sales,.. Source pr...
IIM Model            7
Components of IIM Planning processes: coordination of supply-  demand, support purchase, production, sales,.. Source pro...
Govern         9
Govern (cont.) Strategic Direction (aka Strategic Alignment)    Long term, align with business strategy Value Delivery ...
Govern (cont.) Controlling a.k.a Performance Measure    Identify the suitable measurements and key indicators to     est...
Source Source: Management of service supplier relationships. The Source Process is the link between the service provider...
Source come from? From the outsourcing market:•   Purchase of hardware resources (e.g. computing power, memory, etc. in t...
Tasks with Source Processes Sourcing Strategy   Strategic alignment of the Sourcing Strategy   Analysis and selection o...
DeliveryThe Deliver Process is the interface between the service provider and the service customer.                       ...
Delivery (cont.)Mediating function of the Deliver Process between service provider and customer                           ...
Deliver Process’ central tasks Delivery Strategy   Strategic positioning in market and competition   Strategic alignmen...
Make       18
Make (cont.)               19
Portfolio Management What services willbe offered Internal view of“Deliver” Process                                     ...
Development Management “Engineering” Design andorganization ofapplication systems                                    21
Production Management It is where theproducts are actuallyproduced                                     22
Make (cont.)               23
Advantages of IIM Increase the effectiveness, efficiency of IT units Improve collaboration with customer Increase trans...
Conclusion A general framework Need to be described more detail, supplement more  methods...                            ...
ReferencesIntegrated Information Management: Applying SuccessfulIndustrial Concepts in IT, Rüdiger Zarnekow, WalterBrenner...
…for your attention !!!       Q&A                          27
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VGU - BIS2010: Integrated Information Management

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- Integrated Information Management – Applying successful industrial concepts to IT.
- A book of Zarnekow and Walter Brenner.
- Provide a framework need more further research and development.
- The main idea is transforming IT services to IT “product” and applying the production model.

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Transcript of "VGU - BIS2010: Integrated Information Management"

  1. 1. Do Duc Toan – Nguyen Dang Vinh – Tran Quang Minh TanVGU BIS 2010 – Strategic IT Management course by Prof. Tomas Benz
  2. 2. Agenda Introduction  SCOR Model  Complete Model Components  Govern  Source  Deliver  Make Advantages of IIM Conclusion Q&A 2
  3. 3. What is IIM? Integrated Information Management (IIM) – Central management processes needed to provide information for decision maker Use Information as strategic resource 3
  4. 4. Introduction Integrated Information Management – Applying successful industrial concepts to IT A book of Zarnekow and Walter Brenner Provide a framework need more further research and development The main idea is transforming IT services to IT “product” and applying the production model 4
  5. 5. SCOR Model SCOR Model – 5 processes  A management tool, spanning from the suppliers supplier to the customers customer  Does not attempt to describe the every business process or activity 5
  6. 6. SCOR Model (cont.) Planning processes: coordination of supply-demand, support purchase, production, sales,.. Source processes: for purchasing Make Processes: Production of final product Delivery Processes: invoice completion, logistics, distribution Return processes: cancellation order, product return 6
  7. 7. IIM Model 7
  8. 8. Components of IIM Planning processes: coordination of supply- demand, support purchase, production, sales,.. Source processes: for purchasing Make Processes: Production of final product Delivery Processes: invoice completion, logistics, distribution 8
  9. 9. Govern 9
  10. 10. Govern (cont.) Strategic Direction (aka Strategic Alignment)  Long term, align with business strategy Value Delivery  Cost vs. Benefits: Customer satisfaction, competitive advantages, employee productivities Risk Management  Identify, evaluate, minimize,.. 10
  11. 11. Govern (cont.) Controlling a.k.a Performance Measure  Identify the suitable measurements and key indicators to establish a steering and controlling cycle Resource Management  Internal and External resources 11
  12. 12. Source Source: Management of service supplier relationships. The Source Process is the link between the service provider’s 12 Deliver Process and the customer’s Make Process.
  13. 13. Source come from? From the outsourcing market:• Purchase of hardware resources (e.g. computing power, memory, etc. in the context of an outsourcing of computer center operations)• Purchase of personnel resources (e.g. external development resources in low wage countries)• Purchase of software solutions (e.g. in the context of application service providing)• Purchase of hardware components (e.g. computer systems, printers, etc.) From internal contribution:• Email service• IT workstation service• A personnel process (e.g. wage and salary statement production), including the interface to financial accounting• An electronic selling process (e.g. electronic ticket production) 13
  14. 14. Tasks with Source Processes Sourcing Strategy  Strategic alignment of the Sourcing Strategy  Analysis and selection of basic sourcing alternatives  Strategic Supplier Management Sourcing Planning  Purchasing planning  Supplier selection  Contract negotiation  Supplier planning Sourcing Controlling  Purchasing monitoring and evaluation  Supplier monitoring and evaluation  Problem Management 14
  15. 15. DeliveryThe Deliver Process is the interface between the service provider and the service customer. 15
  16. 16. Delivery (cont.)Mediating function of the Deliver Process between service provider and customer 16
  17. 17. Deliver Process’ central tasks Delivery Strategy  Strategic positioning in market and competition  Strategic alignment of offering portfolio  Pricing Strategy  Communication Strategy  Distribution Strategy Delivery Planning  Delivery Controlling  Requirement Management  Quality Controlling  Quality Management Communication Controlling  Pricing Planning Distribution Controlling  Communication Planning  Distribution Planning 17
  18. 18. Make 18
  19. 19. Make (cont.) 19
  20. 20. Portfolio Management What services willbe offered Internal view of“Deliver” Process 20
  21. 21. Development Management “Engineering” Design andorganization ofapplication systems 21
  22. 22. Production Management It is where theproducts are actuallyproduced 22
  23. 23. Make (cont.) 23
  24. 24. Advantages of IIM Increase the effectiveness, efficiency of IT units Improve collaboration with customer Increase transparency of IT “product” Promote the marketability of IT 24
  25. 25. Conclusion A general framework Need to be described more detail, supplement more methods... 25
  26. 26. ReferencesIntegrated Information Management: Applying SuccessfulIndustrial Concepts in IT, Rüdiger Zarnekow, WalterBrenner, Uwe Pilgram.A Product-based Information ManagementApproach, Rüdiger Zarnekow, Walter Brenner - University of St.Gallen. 26
  27. 27. …for your attention !!! Q&A 27
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