Your SlideShare is downloading. ×
VGU-BIS2010Chapter 11: Communication               Team 5: Tan Tran – Toan Do – Vinh Dang Professor: Tomas Benz - Course: ...
 What is communication Functions of communication Communication process Interpersonal communication Organizational co...
The exchange of thoughts,messages, or the like, as byspeech, signals or writing.To express oneself in such away that one i...
 First   15   minutes is what People can pay   the most attention to your speech In which, you have only first   30 seco...
   60% of all management problems are    result of faulty communication.
 57% IT project failed cause by bad  communication (according to KPMG)
 Written communication:- After 48hrs, retention drops 25%- After 1 week, retention drops to 10%
 Oral communication- People can speak at 125 words/minute- People can listen at 500 words/minute
 Misunderstanding: the 500 commonly used  words in the English language have 14,000  definitions. (Peter Drucker, Managem...
Control           MotivationEmotional expression   Information
12
13
14
15
Established by Organization          SpontaneousTransfer the professional messages   Transfer personal/ social message...
17
18
19
20
• Oral• Written• Non-verbal               21
• Should use your mouth!  – Speeches  – 1:1 discussion, group discussion,…                                         22
• Many advantages:  – Fast: average 110–150 wpm!  – Informative: Because of the huge amount    of wpm  – Immediate feedbac...
• Comes with huge disadvantages:  – Distortion  – Not well-organized  – Informal  – Mis-understanding  – Require immediate...
• Written out  – Email  – Memo,  – Documents fax, letters  – Images, Signs                             25
• Advantages  – Permanent, easy to archive  – Precise and explicit  – Authentic, professional  – Valid records from     Le...
• Disadvantages  – Time consuming  – No feedback mechanism     • Back-and-forth emails  – A hard-to-learn skill  – Many pe...
Body’s languageIntonationsFacial expressionsProxemicsOthers: heartbeat,…                      28
“what we say” is less important than       “how we say”                                       29
– The Formal Way– The Grapevine                   30
– Complicated for large group– 03 Common Type of Networks (05 people)  • The Chain: Chain of command  • The Wheel: Team wi...
– Comparison               32
-Coexists with the formal channel“Rumor has it…”“I heard that..”                                    33
Three main characteristics:-Not controlled by Management-Perceived to be reliable and believable-Mostly for self-interest ...
Not totally evil:  -Very fast  -Very informative  -Supplemental communication channel  -Emotional value                   ...
But has some evil characteristics:   -Distortion   -Accuracy is questionable   -Hamper productivity   -Hot topics are all ...
• Functions: Control – Motivation -  Emotional - Information• Process: Sender – Encode – Channel –  Decode – Receiver – No...
- Prentice Hall 2009, Organizational Behavior, 13/E,Stephen P.Robbins, Chapter 11- Business communication 1-2, Logigear Co...
THANK YOU
Management skills in IT - Communication
Upcoming SlideShare
Loading in...5
×

Management skills in IT - Communication

1,100

Published on

Published in: Education, Technology, Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
1,100
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
4
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Transcript of "Management skills in IT - Communication"

  1. 1. VGU-BIS2010Chapter 11: Communication Team 5: Tan Tran – Toan Do – Vinh Dang Professor: Tomas Benz - Course: Management Skills in IT
  2. 2.  What is communication Functions of communication Communication process Interpersonal communication Organizational communication Summary
  3. 3. The exchange of thoughts,messages, or the like, as byspeech, signals or writing.To express oneself in such away that one is readily andclearly understood. Communication is shared feelings/shared understanding.
  4. 4.  First 15 minutes is what People can pay the most attention to your speech In which, you have only first 30 seconds to attract audience
  5. 5.  60% of all management problems are result of faulty communication.
  6. 6.  57% IT project failed cause by bad communication (according to KPMG)
  7. 7.  Written communication:- After 48hrs, retention drops 25%- After 1 week, retention drops to 10%
  8. 8.  Oral communication- People can speak at 125 words/minute- People can listen at 500 words/minute
  9. 9.  Misunderstanding: the 500 commonly used words in the English language have 14,000 definitions. (Peter Drucker, Management, Harper & Row Publishers, NY 1974)
  10. 10. Control MotivationEmotional expression Information
  11. 11. 12
  12. 12. 13
  13. 13. 14
  14. 14. 15
  15. 15. Established by Organization SpontaneousTransfer the professional messages Transfer personal/ social messages Emerge as individual choices 16
  16. 16. 17
  17. 17. 18
  18. 18. 19
  19. 19. 20
  20. 20. • Oral• Written• Non-verbal 21
  21. 21. • Should use your mouth! – Speeches – 1:1 discussion, group discussion,… 22
  22. 22. • Many advantages: – Fast: average 110–150 wpm! – Informative: Because of the huge amount of wpm – Immediate feedbacks: Listeners can fight back – Temporary in nature • Unless someone records it 23
  23. 23. • Comes with huge disadvantages: – Distortion – Not well-organized – Informal – Mis-understanding – Require immediate attentions 24
  24. 24. • Written out – Email – Memo, – Documents fax, letters – Images, Signs 25
  25. 25. • Advantages – Permanent, easy to archive – Precise and explicit – Authentic, professional – Valid records from Legal standpoint 26
  26. 26. • Disadvantages – Time consuming – No feedback mechanism • Back-and-forth emails – A hard-to-learn skill – Many people hate paperwork 27
  27. 27. Body’s languageIntonationsFacial expressionsProxemicsOthers: heartbeat,… 28
  28. 28. “what we say” is less important than “how we say” 29
  29. 29. – The Formal Way– The Grapevine 30
  30. 30. – Complicated for large group– 03 Common Type of Networks (05 people) • The Chain: Chain of command • The Wheel: Team with strong leader • The All Channel: Self-managed team 31
  31. 31. – Comparison 32
  32. 32. -Coexists with the formal channel“Rumor has it…”“I heard that..” 33
  33. 33. Three main characteristics:-Not controlled by Management-Perceived to be reliable and believable-Mostly for self-interest purposes 34
  34. 34. Not totally evil: -Very fast -Very informative -Supplemental communication channel -Emotional value 35
  35. 35. But has some evil characteristics: -Distortion -Accuracy is questionable -Hamper productivity -Hot topics are all about Management 36
  36. 36. • Functions: Control – Motivation - Emotional - Information• Process: Sender – Encode – Channel – Decode – Receiver – Noise - Feedback• Directions: Down – Up - Lateral• Interpersonal: Oral – Written – Nonverbal• Organizational: Formal vs Grapevine 37
  37. 37. - Prentice Hall 2009, Organizational Behavior, 13/E,Stephen P.Robbins, Chapter 11- Business communication 1-2, Logigear CorporationTraining Material- Images in the slide from internetIntroduction cliphttp://goanimate.com/videos/0OE50sDziig4?utm_source=linkshare
  38. 38. THANK YOU

×