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Management skills in IT - Communication
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    Management skills in IT - Communication Management skills in IT - Communication Presentation Transcript

    • VGU-BIS2010Chapter 11: Communication Team 5: Tan Tran – Toan Do – Vinh Dang Professor: Tomas Benz - Course: Management Skills in IT
    •  What is communication Functions of communication Communication process Interpersonal communication Organizational communication Summary
    • The exchange of thoughts,messages, or the like, as byspeech, signals or writing.To express oneself in such away that one is readily andclearly understood. Communication is shared feelings/shared understanding.
    •  First 15 minutes is what People can pay the most attention to your speech In which, you have only first 30 seconds to attract audience
    •  60% of all management problems are result of faulty communication.
    •  57% IT project failed cause by bad communication (according to KPMG)
    •  Written communication:- After 48hrs, retention drops 25%- After 1 week, retention drops to 10%
    •  Oral communication- People can speak at 125 words/minute- People can listen at 500 words/minute
    •  Misunderstanding: the 500 commonly used words in the English language have 14,000 definitions. (Peter Drucker, Management, Harper & Row Publishers, NY 1974)
    • Control MotivationEmotional expression Information
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    • Established by Organization SpontaneousTransfer the professional messages Transfer personal/ social messages Emerge as individual choices 16
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    • • Oral• Written• Non-verbal 21
    • • Should use your mouth! – Speeches – 1:1 discussion, group discussion,… 22
    • • Many advantages: – Fast: average 110–150 wpm! – Informative: Because of the huge amount of wpm – Immediate feedbacks: Listeners can fight back – Temporary in nature • Unless someone records it 23
    • • Comes with huge disadvantages: – Distortion – Not well-organized – Informal – Mis-understanding – Require immediate attentions 24
    • • Written out – Email – Memo, – Documents fax, letters – Images, Signs 25
    • • Advantages – Permanent, easy to archive – Precise and explicit – Authentic, professional – Valid records from Legal standpoint 26
    • • Disadvantages – Time consuming – No feedback mechanism • Back-and-forth emails – A hard-to-learn skill – Many people hate paperwork 27
    • Body’s languageIntonationsFacial expressionsProxemicsOthers: heartbeat,… 28
    • “what we say” is less important than “how we say” 29
    • – The Formal Way– The Grapevine 30
    • – Complicated for large group– 03 Common Type of Networks (05 people) • The Chain: Chain of command • The Wheel: Team with strong leader • The All Channel: Self-managed team 31
    • – Comparison 32
    • -Coexists with the formal channel“Rumor has it…”“I heard that..” 33
    • Three main characteristics:-Not controlled by Management-Perceived to be reliable and believable-Mostly for self-interest purposes 34
    • Not totally evil: -Very fast -Very informative -Supplemental communication channel -Emotional value 35
    • But has some evil characteristics: -Distortion -Accuracy is questionable -Hamper productivity -Hot topics are all about Management 36
    • • Functions: Control – Motivation - Emotional - Information• Process: Sender – Encode – Channel – Decode – Receiver – Noise - Feedback• Directions: Down – Up - Lateral• Interpersonal: Oral – Written – Nonverbal• Organizational: Formal vs Grapevine 37
    • - Prentice Hall 2009, Organizational Behavior, 13/E,Stephen P.Robbins, Chapter 11- Business communication 1-2, Logigear CorporationTraining Material- Images in the slide from internetIntroduction cliphttp://goanimate.com/videos/0OE50sDziig4?utm_source=linkshare
    • THANK YOU