EHR Case Study Baptist Health

1. Customer Solution Case Study
Electronic Health & Medical Records for Agewell Institute, Baptist Health
Customer Profile:
Baptist AgeWell Center for Senior Health, the centerpiece program of Baptist AgeWell
Institute, has officially opened to patients and their families. Led by a fellowship-trained
geriatrician and staffed by a multidisciplinary gerontology-trained team, AgeWell Center
for Senior Health is an outpatient clinic of Baptist Medical Center Jacksonville offering a
comprehensive approach to geriatric healthcare that is unique to our region.
Located on the first floor of the Baptist/Aetna building on Prudential Drive, AgeWell Center
for Senior Health is designed to serve individuals 65 and older who are experiencing
complex issues affecting their daily activities. Common issues include:
 Decline in function or ability to care for oneself
 Falls, unsteady balance, muscle weakness
 Multiple ER visits or unplanned hospitalizations in the past year
 Incontinence
 Poor appetite, weight loss
 Memory loss, dementia
 Depression, anxiety
 Diagnosis of multiple diseases or conditions
 Multiple prescribed medications
Clinical care at AgeWell Center is led by Marisol Lance, DO, a fellowship-trained geriatrician
who recently moved to Jacksonville from Birmingham, Alabama where she was an assistant
professor at the University of Alabama School of Medicine, Division of Gerontology,
Geriatrics and Palliative Care.
Industry: Hospital & Medical Centers
Website: http://www.e-baptisthealth.com/

2. Business Situation:
Baptist AgeWell is a new addition to the Baptist Health Hospital. This distinctive program
required a need for medical records and patient history to available to the doctor,
caregivers, social workers and patient as an online format.
Solution:
Global Infonet created a Custom Electronic Health Record named “AgeWell Health Passport”
that provided:
 Custom EHR Health Passport for all patient and medical records accessible
for the doctor, caregivers, social workers & patient.
 Business Intelligence Reporting
 Patient Goal & Progress Case Summary
 Printable Assessments as reference documents for patient and doctors.
“AgeWell Health Passport” is a progressive medical record and patient history that allows
the patient & caregiver to be more active in their health records and well-being. “AgeWell
Health Passport” offers online access to the patient, caregiver, social worker and doctors.
The easy access and ability to print Patient Goals & Progress Case Summaries provides
more information accessible by all to ensure quality care. “AgeWell Health Passport” is the
first to provide a health record to the patient along with an innovative one stop for the
geriatric patient focusing only on the geriatric patient.

3. Benefits:
Electronic Health & Medical Record System:
“AgeWell Health Passport” is an Electronic Health & Medical System accessible by all vested
in the overall patient care. This application provides a more patient centric care program.
Shikha Iyengar the Director of Senior Services says,
“The “AgeWell Health Passport” is a tool that saves time and redundancy of CT Scans & lab
tests by having a concise document to be reviewed by the multidisciplinary gerontology-
trained team. “AgeWell Health Passport” is also used as an interdisciplinary discussion by the
team of doctors treating the patient.”
Business Intelligence:
“AgeWell Health Passport” has Business Intelligence and Analytics to help understand the
demographics to continue to provide the best health care to patients. The Business
Intelligence tools give the geriatric team a better idea of the types and numbers of patients
they are serving and eventually the effects of the efficiencies of having that information
both from a patient care and cost saving perspective. The expected outcome is to improve
the lives of targeted groups identified by the reporting.
The Business Intelligence provides Self Service BI for less reliance on IT and therefore
reducing costs. The executive management is now able to access business critical
information to drive their business and improve the lives of patients.

4. Better user experience:
“AgeWell Health Passport” is now the go to site for handling all day to day interactions for
doctor, patient, caregiver & social worker. Site navigation makes for better user experience
and boosts user adoption.
Transform your business with intelligent solutions offered by Global Infonet.
Global Infonet is a Jacksonville, FL based company that serves a multitude of organizations
nationally. Our team is customer focused and consists of dedicated professionals who
understand your business. We value the needs and goals of our clients and consistently
exceed their expectations.
For more information, call 904-724-8880 or visit the website at www.global-infonet.com.