Session Code: BUS-S13 Session Title:  tt connect : Delivering Government e-Services with IBM Mobile Portal Accelerator Spe...
Agenda <ul><li>Business Objectives </li></ul><ul><li>Project Goals </li></ul><ul><li>Implementation Approach </li></ul><ul...
Business Objectives <ul><li>Create an application to provide access to  tt connect  content to mobile devices </li></ul><u...
e-Government Services
Portal e-Government Services E-Commerce ICT Security Change Management Project Management ICT Backbone - GovNeTT ttconnect...
<ul><li>Government services available 24 x 7 x 365 ...  anytime, anywhere </li></ul><ul><li>Less visits to Government offi...
Project Goals <ul><li>Build onto the  tt connect  Online WebSphere Portal application and infrastructure </li></ul><ul><li...
Implementation Approach <ul><li>Build onto the successful  tt connect  Online site to add the capability to present functi...
Implementation Approach   (continued) <ul><li>Identify the functions and content that should be made available on mobile d...
Implementation Approach   (continued) <ul><li>“ Write once, render many” approach </li></ul><ul><ul><li>Utilize the existi...
Implementation Approach   (continued) <ul><li>Adapt rich text content on the existing site for mobile access </li></ul><ul...
Implementation Approach   (continued) <ul><li>Build 2 mobile device layouts to support a wide range of mobile device types...
Implementation Approach  (continued) <ul><li>Include features for mobile users : </li></ul><ul><ul><li>Search  tt connect ...
Implementation Approach  (continued) <ul><li>Form strong partnership among implementation team members </li></ul>
Best Practices <ul><li>Design a mobile-usable user interface  </li></ul><ul><ul><li>Determine what  tt connect  Online fun...
Best Practices   (continued) <ul><li>Design a mobile-usable user interface  </li></ul><ul><ul><li>Minimize the use of grap...
Best Practices   (continued) <ul><li>Design a mobile-usable user interface  </li></ul><ul><ul><li>Bread crumbs at the top ...
Best Practices   (continued) <ul><li>You can’t control everything the  mobile user wants to do </li></ul><ul><ul><li>Users...
Best Practices   (continued) <ul><li>Add support for advanced mobile devices that can render HTML </li></ul><ul><ul><li>iP...
Best Practices   (continued) <ul><li>A formal implementation methodology helps control the risks </li></ul><ul><ul><li>Req...
Best Practices   (continued) <ul><li>Testing with mobile devices is not as easy as it sounds </li></ul><ul><ul><li>Allocat...
Where We Are Today <ul><li>Enhancements for  tt connect  Mobile promoted to production June 6 th  as part of a  soft  laun...
For More Information (1)  <ul><li>WebSphere Portal – IBM Site   </li></ul><ul><li>http://www-3.ibm.com/software/genservers...
For More Information (2 ) <ul><li>IBM Lotus Connections </li></ul><ul><li>http://www.ibm.com/software/lotus/products/conne...
<ul><li>Please complete the session survey for this session:    </li></ul><ul><ul><ul><li>BUS-S13 </li></ul></ul></ul><ul>...
<ul><li>© IBM Corporation 2010. All Rights Reserved. </li></ul><ul><li>The information contained in this publication is pr...
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ttconnect: Delivering Government e-Services With IBM Mobile Portal Accelerator

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The Government of the Republic of Trinidad and Tobago, under its National Development Strategy, is pursuing its objective of creating a knowledge-based society, which will utilize reliable, secure and globally accessible information technology to provide citizens with improved government services. They have invested in WebSphere Portal and Lotus Web Content Management technology to form the foundation on which they will deliver services that improve the quality of citizens\’ interactions with their government through the “ttconnect” Portal. We\’ll review the implementation approach that enabled the government to leverage the country’s high concentration of mobile phones among its citizens and deliver an exceptional web experience. This session will illustrates how the government extended their Portal solution to provide citizens with mobile access to services and resources using IBM Mobile Portal Accelerator. We will discuss the business objectives, also challenges and solutions achieved as the IBM Services team leveraged the platform and assets to delivering rich content from Lotus Web Content Management to mobile devices, enabling a wide range of mobile web interaction capabilities for their audiences.

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  • Example of what is covered in the Project Plan. Point is: a lot of things need to be defined even before a project is started.
  • To build the trust of citizens and businesses in the security and privacy of the new forms of service delivery such as ttconnect ; To facilitate electronic transactions in the Government of Trinidad and Tobago; To deliver services to the citizens in an efficient, transparent and accountable manner; To support officials in making optimal and consistent decisions about investments in new technologies to either directly offer service to the public or to support service delivery through other channels; and To avoid fragmentation or duplication of government services as they become available electronically and to build the co-operative “back office” arrangements that are necessary to provide “Connected Government.”
  • Example of what is covered in the Project Plan. Point is: a lot of things need to be defined even before a project is started.
  • Example of what is covered in the Project Plan. Point is: a lot of things need to be defined even before a project is started.
  • ttconnect: Delivering Government e-Services With IBM Mobile Portal Accelerator

    1. 1. Session Code: BUS-S13 Session Title: tt connect : Delivering Government e-Services with IBM Mobile Portal Accelerator Speaker 1 Tracy Hackshaw, Chief Solution Architect, National ICT Company Limited (iGovTT) Speaker 2 Steve Matrullo, Engagement Delivery Manager, IBM Software Services for Lotus
    2. 2. Agenda <ul><li>Business Objectives </li></ul><ul><li>Project Goals </li></ul><ul><li>Implementation Approach </li></ul><ul><li>Best Practices and Creating an Exceptional Web Experience </li></ul><ul><ul><li>This is not a technical presentation! </li></ul></ul>
    3. 3. Business Objectives <ul><li>Create an application to provide access to tt connect content to mobile devices </li></ul><ul><li>Establish the WebSphere Portal platform for tt connect as the basis to provide Citizens with access to Government news, content, and other information </li></ul><ul><li>Provide Citizens, Businesses, and other stakeholders with access to Government Information & Services... anytime, anywhere, and anyhow </li></ul><ul><li>Leverage Trinidad & Tobago's extremely high mobile penetration rate (over 125% and 4 th in the world) to bring Information & Services to where our Citizens are... on their mobile phones </li></ul>
    4. 4.
    5. 5. e-Government Services
    6. 6. Portal e-Government Services E-Commerce ICT Security Change Management Project Management ICT Backbone - GovNeTT ttconnect Service Centres Ministries: Process, People and Technology Readiness Policy and Legislation Multiple Stakeholders: Government, Ministries, Vendors, Consultants
    7. 7.
    8. 8. <ul><li>Government services available 24 x 7 x 365 ... anytime, anywhere </li></ul><ul><li>Less visits to Government offices </li></ul><ul><li>One-stop shop for all of Government </li></ul><ul><li>Services available closer to home, at home and on the go </li></ul><ul><li>Fewer steps / forms to complete transactions </li></ul><ul><li>Safe, secure, and transparent “cashless” system </li></ul><ul><li>Economies of Scale </li></ul><ul><li>Cost and time savings </li></ul>
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    18. 18.
    19. 19. Project Goals <ul><li>Build onto the tt connect Online WebSphere Portal application and infrastructure </li></ul><ul><li>Extend selected tt connect Online functions and content to make these available to mobile devices </li></ul><ul><li>Provide formats or layouts for 2 types/ classes of mobile devices (wide-format, and narrow-format) </li></ul><ul><ul><li>These can be extended to cover other types of devices in the future with unique characteristics </li></ul></ul><ul><li>Implement ttconnect Mobile in a soft launch followed by a more formal announcement later </li></ul>
    20. 20. Implementation Approach <ul><li>Build onto the successful tt connect Online site to add the capability to present functions and content to mobile devices </li></ul><ul><ul><li>tt connect Online on WebSphere Portal was launched in November 2009 </li></ul></ul>
    21. 21. Implementation Approach (continued) <ul><li>Identify the functions and content that should be made available on mobile devices </li></ul><ul><li>Design and develop mobile portal capabilities so that they can be implemented as a new release – tt connect Mobile </li></ul>
    22. 22. Implementation Approach (continued) <ul><li>“ Write once, render many” approach </li></ul><ul><ul><li>Utilize the existing tt connect Online content management organization and processes for both PC and mobile users </li></ul></ul><ul><ul><li>Leverage the capabilities of WebSphere Everyplace Mobile Portal to present the same content and functions to mobile devices </li></ul></ul>
    23. 23. Implementation Approach (continued) <ul><li>Adapt rich text content on the existing site for mobile access </li></ul><ul><ul><li>Content authors use rich text to control content appearance </li></ul></ul><ul><ul><li>Style sheets also control the appearance of some content </li></ul></ul><ul><ul><li>Rich text had to be converted since HTML was not going to work on most mobile devices </li></ul></ul><ul><ul><li>Build rich text conversion utility </li></ul></ul><ul><ul><ul><li>1-time conversion of existing content </li></ul></ul></ul><ul><ul><ul><li>Incorporate the rich text conversion process into the content publishing workflow </li></ul></ul></ul>
    24. 24. Implementation Approach (continued) <ul><li>Build 2 mobile device layouts to support a wide range of mobile device types </li></ul><ul><ul><li>Wide screens, better graphics </li></ul></ul><ul><ul><li>Narrow screens, basic graphic </li></ul></ul><ul><ul><li>Add more layouts for specific devices in future releases </li></ul></ul>
    25. 25. Implementation Approach (continued) <ul><li>Include features for mobile users : </li></ul><ul><ul><li>Search tt connect Online content </li></ul></ul><ul><ul><ul><li>Simple search within the site as well as within external government sites </li></ul></ul></ul><ul><ul><ul><li>Ministry search service to find locations and services offered </li></ul></ul></ul><ul><ul><li>Poll portlet to vote on questions of interest to the population </li></ul></ul><ul><ul><li>Feedback portlet to comments and suggestions about tt connect Online or on topics of interest </li></ul></ul>
    26. 26. Implementation Approach (continued) <ul><li>Form strong partnership among implementation team members </li></ul>
    27. 27. Best Practices <ul><li>Design a mobile-usable user interface </li></ul><ul><ul><li>Determine what tt connect Online functions are appropriate for use on mobile devices and understand how they can best be used </li></ul></ul><ul><ul><li>Simplify the layout for presentation on the smaller screen </li></ul></ul>
    28. 28. Best Practices (continued) <ul><li>Design a mobile-usable user interface </li></ul><ul><ul><li>Minimize the use of graphics in the content </li></ul></ul><ul><ul><li>Scrolling up and down, not side-to-side </li></ul></ul><ul><ul><li>Use simple navigation controls </li></ul></ul><ul><ul><ul><li>Top and bottom of the page </li></ul></ul></ul><ul><ul><ul><li>Quick Links pull-down list at the top of the page for wider format devices </li></ul></ul></ul><ul><ul><ul><li>Quick Links in the footer </li></ul></ul></ul>
    29. 29. Best Practices (continued) <ul><li>Design a mobile-usable user interface </li></ul><ul><ul><li>Bread crumbs at the top and bottom of the page for determining where you are in the site and for navigating back up the structure easily </li></ul></ul><ul><ul><li>No tables or frames for mobile devices </li></ul></ul><ul><ul><li>Use style sheets to control the layout and presentation </li></ul></ul>
    30. 30. Best Practices (continued) <ul><li>You can’t control everything the mobile user wants to do </li></ul><ul><ul><li>Users may get unexpected results when they try to do things not necessarily designed for the mobile site or the mobile device </li></ul></ul><ul><ul><li>Detect when the user attempts certain actions and inform them about unexpected results </li></ul></ul><ul><ul><ul><li>Links to external sites; these may not work as well as your mobile site </li></ul></ul></ul><ul><ul><ul><li>Attachments – some devices will allow you to view and update attachments, but not all </li></ul></ul></ul><ul><ul><ul><li>Present a notice to inform the user about actions that their device may not handle well </li></ul></ul></ul><ul><li>Maintain the ability to present the site on a range of mobile devices </li></ul><ul><ul><li>Utilize the WebSphere Everyplace Mobile Device Update Service </li></ul></ul><ul><ul><li>Get updates on characteristics of new mobile phones </li></ul></ul><ul><ul><li>Report problems with specific devices or mobile browsers for continuous improvement </li></ul></ul>
    31. 31. Best Practices (continued) <ul><li>Add support for advanced mobile devices that can render HTML </li></ul><ul><ul><li>iPhone and other devices render HTML quite well </li></ul></ul><ul><ul><li>Some users may prefer to browse the HTML site in addition to the moblie site </li></ul></ul><ul><ul><li>“ Toggle” feature to enable switching between HTML and mobile presentations </li></ul></ul>
    32. 32. Best Practices (continued) <ul><li>A formal implementation methodology helps control the risks </li></ul><ul><ul><li>Requirements definition </li></ul></ul><ul><ul><ul><li>Create mock-ups of the user interface to evaluate the look and feel </li></ul></ul></ul><ul><ul><ul><li>Allocate sufficient time to make sure the mobile site is easy to use </li></ul></ul></ul><ul><ul><li>Multiple environments are critical for simultaneous new development and production operations (DEV, INT, UAT, Authoring, Production) </li></ul></ul><ul><ul><li>Design and development standards and conventions </li></ul></ul><ul><ul><li>Functional and load testing </li></ul></ul><ul><ul><li>Production deployment and support processes </li></ul></ul>
    33. 33. Best Practices (continued) <ul><li>Testing with mobile devices is not as easy as it sounds </li></ul><ul><ul><li>Allocate time and resources to test with mobile devices </li></ul></ul><ul><ul><ul><li>Test environment should be accessible from the Internet </li></ul></ul></ul><ul><ul><ul><ul><li>Determine how to access through public mobile networks </li></ul></ul></ul></ul><ul><ul><ul><ul><li>VPN software for mobile phones may require extra setup if available </li></ul></ul></ul></ul><ul><ul><li>Use software emulators for development </li></ul></ul><ul><ul><ul><li>Firefox user agent switcher plug-in </li></ul></ul></ul><ul><ul><ul><li>Software emulators from the device manufacturers </li></ul></ul></ul><ul><ul><ul><ul><li>Some are free, others are part of software development kits </li></ul></ul></ul></ul><ul><ul><li>Consider subscribing to testing services to get test results from a greater range of devices </li></ul></ul><ul><ul><ul><li>Additional expense, but worth it for high traffic sites </li></ul></ul></ul><ul><ul><ul><li>Mob4hire </li></ul></ul></ul><ul><ul><ul><li>Deviceanywhere.com </li></ul></ul></ul>
    34. 34. Where We Are Today <ul><li>Enhancements for tt connect Mobile promoted to production June 6 th as part of a soft launch </li></ul><ul><ul><li>Both the HTML and mobile sites are available </li></ul></ul><ul><li>Steady activity on the HTML site </li></ul><ul><li>Low to moderate activity on the mobile site </li></ul><ul><li>Addressed some unexpected WCM performance problems that were caused by mass content updates through further DB tuning </li></ul><ul><li>Preparing for a tt connect Mobile public announcement and launch </li></ul>
    35. 35. For More Information (1) <ul><li>WebSphere Portal – IBM Site </li></ul><ul><li>http://www-3.ibm.com/software/genservers/portal/ </li></ul><ul><li>WebSphere Portal Information Center </li></ul><ul><li>http://www.ibm.com/developerworks/websphere/zones/portal/proddoc.html </li></ul><ul><li>WebSphere Portal Business Solutions Catalog (on Lotus Greenhouse) </li></ul><ul><li>https://greenhouse.lotus.com/catalog/home_full.xsp?fProduct=WebSphere%20Portal </li></ul><ul><li>WebSphere and Lotus Web Content Management Portal Open Beta </li></ul><ul><li>https://www14.software.ibm.com/iwm/web/cc/earlyprograms/lotus/portalopenbeta/ </li></ul><ul><li>WebSphere Portal Blog </li></ul><ul><li>https://www.ibm.com/developerworks/mydeveloperworks/blogs/WebSpherePortal/ </li></ul>
    36. 36. For More Information (2 ) <ul><li>IBM Lotus Connections </li></ul><ul><li>http://www.ibm.com/software/lotus/products/connections </li></ul><ul><li>IBM Lotus Forms </li></ul><ul><li>http://www.ibm.com/software/lotus/forms </li></ul><ul><li>IBM Lotus Quickr </li></ul><ul><li>http://www.ibm.com/ lotus/quickr </li></ul><ul><li>IBM Lotus Sametime </li></ul><ul><li>http://www.ibm.com/lotus/sametime </li></ul><ul><li>WebSphere Commerce </li></ul><ul><li>http://www.ibm.com/websphere/commerce </li></ul><ul><li>WebSphere Process Server and Business Process Automation </li></ul><ul><li>http ://www.ibm.com/software/integration/wps </li></ul>
    37. 37. <ul><li>Please complete the session survey for this session: </li></ul><ul><ul><ul><li>BUS-S13 </li></ul></ul></ul><ul><li>Session Speakers: </li></ul><ul><li>Tracy Hackshaw (HackshawT@mpa.gov.tt LinkedIn.com/in/tracyhackshaw) </li></ul><ul><li>Steve Matrullo (steve_matrullo@us.ibm.com LinkedIn.com/in/stevematrullo) </li></ul>We Value Your Feedback!
    38. 38. <ul><li>© IBM Corporation 2010. All Rights Reserved. </li></ul><ul><li>The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. </li></ul><ul><li>References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. </li></ul><ul><li>All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. </li></ul><ul><li>IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both. </li></ul><ul><li>Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. </li></ul><ul><li>Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. </li></ul><ul><li>UNIX is a registered trademark of The Open Group in the United States and other countries. </li></ul><ul><li>If you reference Linux® in your presentation, please mark the first use and include the following; otherwise delete: </li></ul><ul><li>Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. </li></ul><ul><li>Other company, product, or service names may be trademarks or service marks of others. </li></ul><ul><li>All references to “Open Financial”, “Open Insurance”, “Juke Box”. refer to a fictitious company and are used for illustration purposes only. </li></ul>

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