World Usability Day THE MAKING OF OUR FUTURE TRACEY NOLTE | SLALOM CONSULTING
Agenda The curse of usability Defining Usable Poor Usability Glass Past and Future Group Activity
At work, I am paid to look for and fixusability problems.The curse is that I always find them,even when I’m not looking.
4Usable - fit or ready for use or serviceUsability is defined by 6 quality components: Expectations: Meets the anticipated /needed use (Utility/Efficacy) Learnability/Intuitive: How easy is it for users to accomplish basic tasks the first time they encounter the design? Efficiency: Once users have learned the design, how quickly can they perform tasks? Memorability: When users return to the design after a period of not using it, how easily can they reestablish proficiency? Errors: How many errors do users make, how severe are these errors, and how easily can they recover from the errors? Satisfaction: How pleasant is it to use the design?
5 Trivia Who is this man and what is his nickname?
6 Answer Jakob Neilson “King of Usability” www.useit.com Who is this man and what is his nickname?
7Where is Usability? Interfaces– what kind? Physical things – what things? Concepts – which ones? Any others??
8Poor Usability“Questions about whether design is necessary or affordable are quite besidethe point: design is inevitable. The alternative to good design is bad design,not no design at all.Everyone makes design decisions all the time without realizing it ...gooddesign is simply the result of making these decisions consciously, at the rightstage, and in consultation with others as the need arise."Douglas Martin
9Tools “Tools used to be an extension of the physical self, now they are an extension of the mental self.” Amber Case is a cyborg anthropologist, examining the way humans and technology interact and evolve together. http://www.ted.com/talks/amber_case_w e_are_all_cyborgs_now.html
10 ThisIsBroken.com NOT USABLESeth Godin: This is brokenhttp://www.ted.com/talks/seth_godin_this_is_broken_1.html
15 Glass in the year 2020http://www.youtube.com/v/OptqxagZDfM?version=3&hl=en_US
16 Trivia Who can name the most Jakob Nielsen’s Usability fighting styles - without using your mobile or laptop to look it up?
17 Answers Everyone hold up your favorite fighting style…. Keep it held…
18ACTIVITY: Invent Usability1. Group with 2-3 people with the same fighting style2. Select something you are passionate about as a group: Can openers, bookshelves, wheelchairs, phones, video games, etc.3. On a sheet of paper, collectively list the low usability attributes4. On a separate sheet of paper, brainstorm about how that thing may be used in 2020. Your turn to invent a more usable future!5. List the impact of making it more usable and how it will change our culture, society or the world.6. Share with the room
19 A brave new world beyond 2020 Envision 2020 – 2030http://www.youtube.com/v/1Lmd3l0W5JI?version=3&hl=en_US
20Quotes All things will be produced in superior quantity and quality, and with greater ease, when each man works at a single occupation, in accordance with his natural gifts, and at the right moment, without meddling with anything else. (Plato) Usability testing is the killing field of cherished notions. - David Orr We cant solve problems by using the same kind of thinking we used when we created them. - Albert Einstein The joy of an early release lasts but a short time. The bitterness of an unusable system lasts for years.
21Thanks! Tracey Nolte User Experience Practice Lead Slalom Consulting @traceynolte