How to recruit amazing charity employees
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How to recruit amazing charity employees

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Presentation by Rob Hayter, TPP Not for Profit Director, on the best ways to recruit not for profit staff.

Presentation by Rob Hayter, TPP Not for Profit Director, on the best ways to recruit not for profit staff.

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  • 1. How to Recruit Amazing Charity Employees Rob Hayter, Director, TPP Not for Profit www.tpp.co.uk
  • 2. We will look at: • How can you make your role appeal to the best candidates? Is it all about salary? • Putting together job descriptions and person specifications • How to ‘sell’ your organisation to candidates at interview • What are the best questions to ask when interviewing and what questions can you legally ask? • How can you ensure that new hires will work well with your existing team? How to Recruit Amazing Charity Employees
  • 3. How to Recruit Amazing Charity Employees
  • 4. Mistakes: • Not asking the right interview questions • Not recruiting for a cultural fit • Relying solely on interview • Not checking references • Automatically rejecting candidates How to Recruit Amazing Charity Employees
  • 5. Mistakes: • Copying and pasting • Missing the opportunity to sell your organisation • The Purple Squirrel • Asking ‘illegal’ interview questions • Mis-handling applications How to Recruit Amazing Charity Employees
  • 6. How can you make your role appeal: • Is it all about salary? • Career development • Values & culture • Flexible working & Pension How to Recruit Amazing Charity Employees
  • 7. How can you make your role appeal: • Flexible working highly desirable – 15% of orgs still offer nothing • Find solutions to problems o Low salary? o Remote location? o Less ‘sexy’ cause? o Smaller organisation? Offer excellent benefits / job stability Offer homeworking, flexible hours Shout about impact Taking on more responsibility How to Recruit Amazing Charity Employees
  • 8. Job description & person specification: • Forces you to think about skills and experience and type of person required for role • May want to change role/shift team responsibilities • Allows recruiter to work more effectively and quickly • Manage candidate expectations • Use as checklist for shortlisting and interviews • Use to assess performance after hire How to Recruit Amazing Charity Employees
  • 9. Job description & person specification: • Be as specific as possible (responsibilities, deadlines, KPIs) • Leave room for development & growth • Be careful with your wording, e.g. is a qualification required or would someone who is qualified by experience (QBE) be suitable? • Do not discriminate on gender, age, ethnicity, sexuality or health • Ask employees and beneficiaries their opinion How to Recruit Amazing Charity Employees
  • 10. Job description & person specification: • Job title, position in the company, line manager and reports • Location • Summary of the general nature, main purpose and objectives • Main duties or tasks • Skills/qualifications showing essential and desirable • Specialist requirements, e.g. “knowledge of Raiser’s Edge” • Salary and benefits • Examples of typical projects to illustrate the requirements How to Recruit Amazing Charity Employees
  • 11. Job description & person specification: • Technical, organisational and creative skills and abilities • Specific qualifications or education required for the role • Level of experience needed in either similar organisations or equivalent roles • The type of personality that would fit in with your team, and with your organisation’s ethos • Character traits that are likely to help them to do the job effectively • Any preferred criteria, e.g. volunteering, causal knowledge How to Recruit Amazing Charity Employees
  • 12. How to Recruit Amazing Charity Employees
  • 13. Job description & person specification: • Hands on Mangler • Good language skulls • Excellent communication skills written and herbal • Highly motivated team layer • Working crossly with customers • Excellency attention to detail • Provided justification to additional stuffing requirements How to Recruit Amazing Charity Employees
  • 14. Selling your organisation: • PREPARE! • Find out what each candidate wants • Know your organisation / benchmark • Sell the mission • Talk about the future • Employer brand and office culture • Don’t duck issues How to Recruit Amazing Charity Employees
  • 15. The art of conducting an interview: • PREPARE! (again) • Listen and allow the candidate talk • Be positive • Share some information • Use panel interviews or a neutral third party • Consider personality tests • Ask candidate to visit onsite • Consider a trial work period • Pre-employment socialising How to Recruit Amazing Charity Employees
  • 16. The art of conducting an interview: • Behavioural questioning: o Candidates give examples of specific past situations and how they behaved o Past performance predicts future behaviour o Judging competency, rather than interviewing skill o Follow up examples to get more detail o Difficult to exaggerate or ‘fudge’ answers How to Recruit Amazing Charity Employees
  • 17. Interview questions: • Tell me about yourself; why have you applied for this role? • What do you know about our company? • Why do you want to work for us and why should we hire you? • What kind of environment do you like working in? • Where do you see yourself being in 3-5 years from now? • How would you friends and colleagues describe you? • Why do you want to leave your current job? • If you were offered this role, when could you start? How to Recruit Amazing Charity Employees
  • 18. Interview questions: • Give an example of an occasion when you used logic to solve a problem. • Give an example of a goal you reached and tell me how you achieved it. • Describe a decision you made that was unpopular and how you handled implementing it. • Have you gone above and beyond the call of duty? If so, how? How to Recruit Amazing Charity Employees
  • 19. Interview questions: • What do you do when your schedule is interrupted? Give an example of how you handle it. • Have you had to convince a team to work on a project they weren't thrilled about? How did you do it? • Have you handled a difficult situation with a co-worker? How? • Tell me about how you worked effectively under pressure. How to Recruit Amazing Charity Employees
  • 20. Assessing interviews: • Rate each answer with a scoring scale o 4 or 5 = good or excellent demonstration of competency o 2 or 3 = below average or adequate o 0 or 1 = didn’t answer, or poor • Scoring helps to avoid bias and manage panels • Make detailed notes and keep them! How to Recruit Amazing Charity Employees
  • 21. Interview questions: Place of Birth, Ethnicity or Religion • Don’t ask: What country are you from? Where were you born? • Do ask: Are you eligible to work in the UK? • Don’t ask: What is your native language? • Do ask: This job requires someone who speaks more than one language. What languages are you fluent in? • Don’t ask: What religion do you practice? Which religious holidays do you observe? • Do ask: Can you work in the days/schedule required for this role? How to Recruit Amazing Charity Employees
  • 22. Interview questions: Marital Status, Children or Sexual Preference • Don’t ask: Do you have or plan to have children? • Do ask: Are you available to work overtime on occasion? Can you travel? • Don’t ask: How many children do you have? Do you have childcare arrangements in place if we need you to work out of hours? • Do ask: This job may require some overtime work on short notice. Is this a problem for you? What days/hours are you available to work? • Don’t ask: Is this your maiden name? • Do ask: Are any of your references or qualifications under another name? • Don’t ask: If you went on maternity leave, would you come back to work afterwards? • Do ask: What are your long term career goals? How to Recruit Amazing Charity Employees
  • 23. Interview questions: Gender or Age • Don’t ask: We’ve always had a woman/man in this role. How do you think you will handle it? • Do ask: What can you bring to this role? • Don’t ask: How do you feel about managing men/women? • Do ask: Tell me about your previous experience of managing staff. • Don’t ask: How old are you? Just don’t! • Don’t ask: When did you graduate? • Do ask: Do you have a degree or other qualification related to this role? How to Recruit Amazing Charity Employees
  • 24. Questions to avoid Location • Don’t ask: How far would your commute be? • Do ask: Are you able to start work at 9am? Lifestyle Choices • Don’t ask: Do you belong to any clubs or organisations? • Do ask: Are you a member of any professional group that’s relevant to this role? • Don’t ask: Are you a member of the Territorial Army/Special Constabulary/Other Volunteer Force? • Do ask: Do you have any commitments that would require extensive time away from work? How to Recruit Amazing Charity Employees
  • 25. Questions to avoid Disability or Illness • Don’t ask: How many sick days did you take last year? • Do ask: How many unscheduled days of work did you miss last year? Height or weight • Don’t ask: How tall are you? • Do ask: Are you able to reach items on a shelf that’s five feet tall? • Don’t ask: How much do you weigh? • Do ask: Are you able to lift boxes weighing up to 50 pounds? How to Recruit Amazing Charity Employees
  • 26. Ensuring new hires work: • Onboarding How to Recruit Amazing Charity Employees
  • 27. Onboarding: • Ensure stakeholders are clear on: o Management style o Knowledge o Relationships o Values How to Recruit Amazing Charity Employees
  • 28. Onboarding: • Make sure they have a workstation, email, telecoms, network drives etc set up. • Order business cards • Make sure key events and meetings are in their diary • Update your org chart, telephone directories, staff list, seating plans • Make sure the new employee knows when and where to report and who to ask for at reception How to Recruit Amazing Charity Employees
  • 29. Onboarding: • Book time for induction • Written plan of their objectives and responsibilities • Make sure it is clear what is needed to pass probation. • Have all paperwork ready to be completed • Introductions • Assign a mentor or buddy at the same level • Take them out to lunch with a group of colleagues • Run through your organisation’s formal policies, as well as informal conventions like dress code, sickness procedure etc How to Recruit Amazing Charity Employees
  • 30. Onboarding: • Set regular (weekly if possible) meetings • Arrange a formal progress meeting (often a probation review) after three months. • In the unfortunate situation where things are not working out, act promptly. How to Recruit Amazing Charity Employees
  • 31. Thank you for listening For more information, contact us at: 020 7198 6060 Rob.hayter@tpp.co.uk Your Logo www.tpp.co.uk 2 Old College Court, 29 Priory Street, Ware, Hertfordshire, SG12 0DE