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Leading public sector innovation
Co-creating for a better society
Christian Bason, Director, MindLab
What are the ingredients in
your ‘perfect storm’?
Exercise: Challenges
How are you trying to
address your challenges?
Exercise: Working with change
Four shifts
From random innovation to a conscious andconscious andconscious andconscious and
systematic approachsystematic...
A global movement
‘Why innovation?’ -> ‘How innovation?’
Random, ‘luck’ -> Strategic, ‘systematic’
Expert-driven creation ...
Exercise: Barriers
Which barriers do you encounter
when trying to accomplish
something new?
Share a concrete example where...
Barriers
1. Paying a price for politics
2. Anti-innovation DNA
3. Fear of divergence
4. Where’s the citizen?
5. An orchest...
Four C’s: An innovation ecosystem
CCCCOURAGE
(TO LEAD)
CCCCAPACITY
(POWER TO INNOVATE)
CCCCONSCIOUSNESS
(CREATING A NEW LA...
1. Consciousness
How to develop a shared language of innovation?
CCCCONSCIOUSNESS
(CREATING A NEW LANGUAGE)
CCCCOURAGE
(TO...
What are your own successful cases and stories
that exemplify what you mean by innovation?
Briefly describe one.
What woul...
”Innovation is a terrible word. But there
is nothing wrong with its content.”
MindLab
The dilemma
Innovation defined
Implementation ValueIdea
What is the value of innovation?
Productivity
[”efficiency”; eg higher
case load per employee]
Service experience
[citizen...
From exploration to exploitation (I)
Heuristic AlgorithmMystery
Martin (2009)
From exploration to exploitation (II)
Break
2. Capacity
How to build the ability to innovate – at all levels?
CCCCOURAGE
(TO LEAD)
CCCCONSCIOUSNESS
(CREATING A NEW LA...
Celebrating capacity
The innovation pyramid
Context
Strategy
People & culture
Organisation &
technology
SC 1
SC 2
SC 3
SC 4
SC 5
Short-term
< 1 year
Strategic
Challenges
Innovation
efforts
Time
High uncertainty
Medium uncertai...
3. Co-creation
How to run an effective process of innovation?
CCCCOURAGE
(TO LEAD)
CCCCAPACITY
(POWER TO INNOVATE)
CCCCONS...
Who contributes to your projects or
processes of creating something new?
How do they contribute?
Is something missing...?
...
Co-creation
Co-productionProfessionals
produce
Experts
create
Co-creation can enable co-production
The systematic process of creating
new solutions with people, not for them:
• Broader scope of peoplepeoplepeoplepeople [c...
Citizens, business, NGO, government...
Policy planners, systems developers,
administrators, operators, front line staff......
CREATING A
NEW FUTURE
INFORMING ABOUT
THE PRESENT STATE
MANYFEW
Quantitative
surveys
Co-creation
workshops
Crowdsourcing
Q...
Knowledge
AnalysisAnalysisAnalysisAnalysis
(Splitting)
SynthesisSynthesisSynthesisSynthesis
(Putting together)
Rational
Lo...
Design thinking: ’Attitude’
“[Public] managers operate in a problem
space with no firm basis for judging one
solution as s...
Design thinking: ’Action’
Reconfiguring the problem space
Visualisation
Prototyping
Experimental & iterative
Zooming in: C...
Knowing
Analysing Synthesising
Creating
Citizen-centred
research
Pattern
recognition
Idea generation
LearningChallenging
t...
Value of co-creation
Divergence
More ideas, fasterMore ideas, fasterMore ideas, fasterMore ideas, faster
Impact
CostCostCo...
Break
4. Courage
What is the role of public leadership?
CCCCOURAGE
(TO LEAD)
CCCCAPACITY
(POWER TO INNOVATE)
CCCCONSCIOUSNESS
(C...
Exercise: Leading innovation
Who are my leadership role models
when it comes to driving innovation and
change in governmen...
What is courage?
“Courage comes from the willingness to ‘die,’
to go forth into an unknown territory that
begins to manife...
Four leadership roles
Encouraging
small-scale
experimentation
& learning
Recruiting and
developing a
diversity of
talent
E...
www.mind-lab.dk
?
Social Innovator Dialogues Christian Bason masterclass slides
Social Innovator Dialogues Christian Bason masterclass slides
Social Innovator Dialogues Christian Bason masterclass slides
Social Innovator Dialogues Christian Bason masterclass slides
Social Innovator Dialogues Christian Bason masterclass slides
Social Innovator Dialogues Christian Bason masterclass slides
Social Innovator Dialogues Christian Bason masterclass slides
Social Innovator Dialogues Christian Bason masterclass slides
Social Innovator Dialogues Christian Bason masterclass slides
Social Innovator Dialogues Christian Bason masterclass slides
Social Innovator Dialogues Christian Bason masterclass slides
Social Innovator Dialogues Christian Bason masterclass slides
Social Innovator Dialogues Christian Bason masterclass slides
Social Innovator Dialogues Christian Bason masterclass slides
Social Innovator Dialogues Christian Bason masterclass slides
Social Innovator Dialogues Christian Bason masterclass slides
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Social Innovator Dialogues Christian Bason masterclass slides

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  1. 1. Leading public sector innovation Co-creating for a better society Christian Bason, Director, MindLab
  2. 2. What are the ingredients in your ‘perfect storm’? Exercise: Challenges
  3. 3. How are you trying to address your challenges? Exercise: Working with change
  4. 4. Four shifts From random innovation to a conscious andconscious andconscious andconscious and systematic approachsystematic approachsystematic approachsystematic approach to public sector renewal From managing human resources to buildingbuildingbuildingbuilding innovation capacityinnovation capacityinnovation capacityinnovation capacity at all levels of government From running tasks and projects to orchestratingorchestratingorchestratingorchestrating processes of coprocesses of coprocesses of coprocesses of co----creationcreationcreationcreation, creating new solutions with people, not for them From administrating public organisations to courageouslycourageouslycourageouslycourageously leadingleadingleadingleading innovation across and beyond the public sector.
  5. 5. A global movement ‘Why innovation?’ -> ‘How innovation?’ Random, ‘luck’ -> Strategic, ‘systematic’ Expert-driven creation –> Co-creation Public sector innovation is becoming a discipline, and co-creation is a key approach...
  6. 6. Exercise: Barriers Which barriers do you encounter when trying to accomplish something new? Share a concrete example where you hit one or more barriers.
  7. 7. Barriers 1. Paying a price for politics 2. Anti-innovation DNA 3. Fear of divergence 4. Where’s the citizen? 5. An orchestra without a conductor 6. Leading into a vacuum: the 80/20 rule
  8. 8. Four C’s: An innovation ecosystem CCCCOURAGE (TO LEAD) CCCCAPACITY (POWER TO INNOVATE) CCCCONSCIOUSNESS (CREATING A NEW LANGUAGE) CCCCO-CREATION (ORCHESTRATING THE PROCESS)
  9. 9. 1. Consciousness How to develop a shared language of innovation? CCCCONSCIOUSNESS (CREATING A NEW LANGUAGE) CCCCOURAGE (TO LEAD) CCCCAPACITY (POWER TO INNOVATE) CCCCO-CREATION (ORCHESTRATING THE PROCESS)
  10. 10. What are your own successful cases and stories that exemplify what you mean by innovation? Briefly describe one. What would be a meaningful way to talk about innovation in your organisation? Exercise: Raising consciousness
  11. 11. ”Innovation is a terrible word. But there is nothing wrong with its content.” MindLab The dilemma
  12. 12. Innovation defined Implementation ValueIdea
  13. 13. What is the value of innovation? Productivity [”efficiency”; eg higher case load per employee] Service experience [citizen’s satisfaction with services delivered] Results [changes resulting from the activities of the public organisation, eg health, employment and growth] Democracy [eg participation, transparency and accountability]
  14. 14. From exploration to exploitation (I) Heuristic AlgorithmMystery Martin (2009)
  15. 15. From exploration to exploitation (II)
  16. 16. Break
  17. 17. 2. Capacity How to build the ability to innovate – at all levels? CCCCOURAGE (TO LEAD) CCCCONSCIOUSNESS (CREATING A NEW LANGUAGE) CCCCO-CREATION (ORCHESTRATING THE PROCESS) CCCCAPACITY (POWER TO INNOVATE)
  18. 18. Celebrating capacity
  19. 19. The innovation pyramid Context Strategy People & culture Organisation & technology
  20. 20. SC 1 SC 2 SC 3 SC 4 SC 5 Short-term < 1 year Strategic Challenges Innovation efforts Time High uncertainty Medium uncertainty Low uncertainty Daily Weekly Medium-term < 3-5 years Long-term < 10-20 years Managing the innovation portfolio
  21. 21. 3. Co-creation How to run an effective process of innovation? CCCCOURAGE (TO LEAD) CCCCAPACITY (POWER TO INNOVATE) CCCCONSCIOUSNESS (CREATING A NEW LANGUAGE) CCCCO-CREATION (ORCHESTRATING THE PROCESS)
  22. 22. Who contributes to your projects or processes of creating something new? How do they contribute? Is something missing...? Exercise: Co-creation
  23. 23. Co-creation Co-productionProfessionals produce Experts create Co-creation can enable co-production
  24. 24. The systematic process of creating new solutions with people, not for them: • Broader scope of peoplepeoplepeoplepeople [citizens+] • New mode of knowledgeknowledgeknowledgeknowledge [qualitative, first-hand] • Different kind of processprocessprocessprocess [design-driven] Co-creation defined
  25. 25. Citizens, business, NGO, government... Policy planners, systems developers, administrators, operators, front line staff... Suppliers, partners, advisors... Academia, ’wild cards’... Decision-makers... People
  26. 26. CREATING A NEW FUTURE INFORMING ABOUT THE PRESENT STATE MANYFEW Quantitative surveys Co-creation workshops Crowdsourcing Qualitative research Forms of citizen involvement
  27. 27. Knowledge AnalysisAnalysisAnalysisAnalysis (Splitting) SynthesisSynthesisSynthesisSynthesis (Putting together) Rational Logical Deductive Solutions ‘Thinking it through’ Single discipline Causality Emotional Intuitive Inductive Paradigms, platforms Rapid prototyping (thinking through doing) Multiple disciplines Impact After Banerjee / Stanford d.school
  28. 28. Design thinking: ’Attitude’ “[Public] managers operate in a problem space with no firm basis for judging one solution as superior to another, and still they must proceed.” Boland & Collopy (2004)
  29. 29. Design thinking: ’Action’ Reconfiguring the problem space Visualisation Prototyping Experimental & iterative Zooming in: Citizen-centric Zooming out: Systems thinking
  30. 30. Knowing Analysing Synthesising Creating Citizen-centred research Pattern recognition Idea generation LearningChallenging the problem Project scoping Visualisation Concept development Selection Testing Prototyping Framing Scaling Identifying insights Implementing Mastering the co-creation process
  31. 31. Value of co-creation Divergence More ideas, fasterMore ideas, fasterMore ideas, fasterMore ideas, faster Impact CostCostCostCost----efficient solutions that are tested and will workefficient solutions that are tested and will workefficient solutions that are tested and will workefficient solutions that are tested and will work Execution ’’’’Rehearsing the futureRehearsing the futureRehearsing the futureRehearsing the future’’’’ strengthens implementationstrengthens implementationstrengthens implementationstrengthens implementation
  32. 32. Break
  33. 33. 4. Courage What is the role of public leadership? CCCCOURAGE (TO LEAD) CCCCAPACITY (POWER TO INNOVATE) CCCCONSCIOUSNESS (CREATING A NEW LANGUAGE) CCCCO-CREATION (ORCHESTRATING THE PROCESS)
  34. 34. Exercise: Leading innovation Who are my leadership role models when it comes to driving innovation and change in government? Why?
  35. 35. What is courage? “Courage comes from the willingness to ‘die,’ to go forth into an unknown territory that begins to manifest only after you dare to step into that void. That is the essence of leadership.” C. Otto Scharmer, MIT
  36. 36. Four leadership roles Encouraging small-scale experimentation & learning Recruiting and developing a diversity of talent Empowering staff to reflect on own practices KNOWLEDGE ENGINEER [Institution head] Embracing divergence; running co- creation projects Creating innovation space Applying language of innovation to problem-solving 360 DEGREE INNOVATOR [Mid-level manager] Extending a licence to innovate Crafting and implementing strategies for innovation Engaging managers in a dialogue about innovation THE ENABLER [Top executive] Expecting administrators to be professional innovators Investing in innovation capacity Formulating a vision that demands innovation THE VISIONARY [Politician] Co-creationCapacityConsciousnessCourage
  37. 37. www.mind-lab.dk
  38. 38. ?
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