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Country Readiness Tool-kit

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  • 1. High Performance. Guaranteed.
    Totalamber ERP Rollout Methodology
    & Country Readiness Toolkit
  • 2. Totalamber ERP Rollout Methodology
    1
    Global Blueprint (Common Solution)
    Business Process
    Reports
    Data
    Configuration
    Change & Training
    Data Migration
    Integration
    Rollout Planning
    DATA FACTORY
    TRAINING FACTORY
    SUPPORT FACTORY
    Country Build
    Country Build
    Country Build
    Country Build
    Rollout Toolkits & Factories
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    Country A: Countdown
    3
    Implement A
    4
    Country B: Countdown
    5
    Implement B
    11
    13
    14
    15
    17
    18
    19
    20
    12
    16
    21
    10
    6
    Country C: Countdown
    Implement C
    7
    8
    Country D: Countdown
    Implement D
    9
  • 3. Totalamber ERP Rollout Methodology – 1: Global Blueprint (Common Solution)
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Common solution developed by the global team for rollout purposes
    20
    3
    Implement A
    Reports
    21
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Key Outputs
    Common solution consisting of: 1) Processes; 2) Reports; 3) Interfaces ; 4) Enhancements; 5) Data Conversion; 6) External Documents (e.g. Invoice); 7) Screens & Forms
    14
    5
    Implement B
    11
    12
    16
    21
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Main Benefits
    • Enforces common approach and ways of workings
    • 4. Speed up rollout – reducing time to market and costs
    • 5. Enable smooth integration of new acquisitions
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • Truly representative team from countries and processes
    • 6. Global view of processes – standardisation
    • 7. Country sign off to blueprint
    10
    Rollout Toolkits & Factories
    Examples of Tools Utilised
    • Process Mapping Tool
    • 8. Functional & Technical Specifications
    • 9. Data Mapping
    • 10. LiSA & SNA – (ERP support strategy)
    • 11. Rollout strategy
    Usual Skills Required
    • Business Analysis
    • 12. ERP Functionality Mapping
    • 13. Development Specifications
    • 14. Business facilitation and engagement
    Key Risks
    Key business resources not engaged effectively in the blueprint build and testing
  • 15. Totalamber ERP Rollout Methodology – 2. Business Process
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Global common processes supported by the ERP tool
    20
    3
    Implement A
    Reports
    21
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Process Strategy Document (PSD)
    Process Definition Document (PDD)
    14
    5
    Implement B
    11
    12
    16
    21
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • Clarity on who does what within a process (RACI)
    • 16. Highlights touch points with other processes and stakeholders
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • ERP processes would be used as straw man to minimise the risk of customisation
    • 17. One PDD will be developed per process / sub-process
    10
    Rollout Toolkits & Factories
    Tools Utilised
    • Process Definition Template
    • 18. Process Maps (VISIO)
    • 19. RACI Matrix
    Skills Required
    • Business Process Mapping
    • 20. ERP Module (e.g. Supply Chain Process)
    • 21. Business Workshop Facilitation
    Risk Mitigation
    Process describes the “As-Is” instead of thinking about the “To-Be”
  • 22. Totalamber ERP Rollout Methodology – 3. Reports
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Globally agreed management and end user reports required from the ERP tool
    20
    3
    Implement A
    Reports
    21
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Reporting Strategy Document (RSD)
    Report Definition Document (RDD)
    14
    5
    Implement B
    11
    12
    16
    21
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • Lists the key reports needed by the business
    • 23. Determines the scale and effort needed to develop the reports
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • Reports identified as part of the process definition – i.e. what is needed to measure and manage the process effectively at all levels
    • 24. RDD will be signed off per report and before build
    10
    Rollout Toolkits & Factories
    Tools Utilised
    • Report Definition Template
    Skills Required
    • Business analysis(KPIs)
    • 25. ERP Reports (Standard & Available Reports)
    • 26. Business Facilitation (needs assessment)
    Risk Mitigation
    Duplicate the 100’s of existing reports without considering the right-size need
  • 27. Totalamber ERP Rollout Methodology – 4. Data
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Global data strategy and conversion for ERP implementation and rollout – from mapping to conversion and maintenance
    20
    3
    Implement A
    Reports
    21
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Data Strategy Document (DSD)
    Data Conversion Document (DCD)
    14
    5
    Implement B
    11
    12
    16
    21
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • Cleansed Data
    • 28. Standardised data maps
    • 29. Improved data governance
    • 30. Improve consolidation and reports
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • A data strategy developed as part of the project to give guidance to all streams
    • 31. A number of DCD would be developed and signed off per business process
    10
    Rollout Toolkits & Factories
    Tools Utilised
    • Data Strategy
    • 32. DCD Template
    Skills Required
    • Data Analyst
    • 33. ERP Data Mapping
    Risk Mitigation
    DCD developed to reflect current practices instead of new ones
  • 34. Totalamber ERP Rollout Methodology – 5. Configuration
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Global ERP settings and core data to drive the common processes defined
    20
    3
    Implement A
    Reports
    21
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Base data – e.g. flags / business rules
    Master data – e.g. customer files
    Configuration cookbook
    14
    5
    Implement B
    11
    12
    16
    17
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • Show business how the processes described in the PDD would look using the ERP system
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • Business process owners would work with ERP process specialist to agree the base and master data to support a particular process
    • 35. The configuration would be managed through change control and refreshes
    10
    Rollout Toolkits & Factories
    Tools Utilised
    • Configuration Cookbook
    Skills Required
    • ERP Configuration
    Risk Mitigation
    Configuration decision not documented which makes it difficult to support
  • 36. Totalamber ERP Rollout Methodology – 6. Change & Training
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Strategies to secure business engagement, buy-in as well as providing effective end user training on the ERP tool
    20
    3
    Implement A
    Reports
    21
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Change Management Strategy Document (CMSD)
    Communications Strategy Document (CSD)
    Training Strategy Document (TSD)
    Training Material
    Training Environments - server and data
    14
    5
    Implement B
    11
    12
    16
    17
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • Secure business buy-in to blueprint
    • 37. Enhance communications with stakeholders
    • 38. Training programme designed to minimise disruptions
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • An integrated approach taken to link up change, communication and training
    10
    Rollout Toolkits & Factories
    Tools Utilised
    • Training Manual Template
    • 39. On-line Tool
    Skills Required
    • Change Management
    • 40. Stakeholder Engagement & Communications
    • 41. ERP Training
    Risk Mitigation
    Key changes in the as-is processes not explained effectively to the users
  • 42. Totalamber ERP Rollout Methodology – 7. Data Migration
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Common data migration from legacy to the new ERP tool
    20
    3
    Implement A
    Reports
    21
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Data Migration Strategy Document (DMSD)
    Data Migration Test Scenarios (DMTS)
    14
    5
    Implement B
    11
    12
    16
    21
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • Clarity on what needs to be transferred from legacy to new ERP
    • 43. Assist in determining cutover window when going live
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • A number of data migration cycles
    • 44. Data set will be used to test the migration process, timing and accuracy
    10
    Rollout Toolkits & Factories
    Tools Utilised
    • Data migration tools
    Skills Required
    • Data migration
    Risk Mitigation
    Data set used in the migration testing does not reflect production environment – making timing estimates for go live inaccurate
  • 45. Totalamber ERP Rollout Methodology – 8. Integration
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Common global interfaces and imports/exports between the ERP tool and legacy systems and spread sheets
    20
    3
    Implement A
    Reports
    21
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Integration Strategy Document (ISD)
    Interface Definition Document (IDD)
    14
    5
    Implement B
    11
    12
    16
    17
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • Common global interfaces developed (e.g. Intra company transfer) speeding up rollout and reducing costs
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • Integration based on to-be processes
    • 46. Non Core Applications (NCA) identified globally
    10
    Rollout Toolkits & Factories
    Tools Utilised
    • Software landscape (AS-IS) Map / List
    • 47. Software Survey
    • 48. Middleware (e.g. BizTalk)
    Skills Required
    • Integration Strategy
    • 49. Interface Development
    Risk Mitigation
    Blueprint duplicate current imports and exports instead of rationalising them
    Too many point to point integrations
  • 50. Totalamber ERP Rollout Methodology – 9. Rollout Planning
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Global rollout plan, tools and resources to deliver the blueprint
    20
    3
    Implement A
    Reports
    21
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Rollout Strategy Document (RSD)
    Rollout Resources Chart
    Rollout Command & Control
    14
    5
    Implement B
    11
    12
    16
    21
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • Visibility on country engagement and sequencing
    • 51. Standard tools and techniques to speedup rollout cost effectively
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • Rollout stream would be established and mobilised from the outset of the blueprint phase
    10
    Rollout Toolkits & Factories
    Tools Utilised
    • Training Deployment Toolkit
    • 52. Change Management Toolkit
    • 53. Cutover Toolkit
    • 54. Support Toolkit
    Skills Required
    • Rollout Project Management
    • 55. Toolkits Development
    Risk Mitigation
    Rollout strategy, planning and toolkits considered late in the blueprint phase (just before rollout)
  • 56. Totalamber ERP Rollout Methodology – 10. Rollout Toolkits & Factories
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Globally built and tested rollout checklists, templates and material to speed up the country implementation
    20
    3
    Implement A
    Reports
    21
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Data checklists
    Training checklists
    Support checklists
    Change Management Checklists
    14
    5
    Implement B
    11
    12
    16
    21
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • Speed up rollout process using common processes
    • 57. Reduce rollout costs
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • Rollout tools and techniques tested as part of the blueprint
    • 58. Rollout work stream established to work with the other blueprint streams in developing rollout checklists and material
    10
    Rollout Toolkits & Factories
    Tools Utilised
    • Checklist templates
    Skills Required
    Training / Data / Change Management / Support
    Risk Mitigation
    Insufficient time allowed to test the rollout toolkits during the blueprint
  • 59. Totalamber ERP Rollout Methodology – 11. Blueprint Signoff
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Business acceptance of the blueprint and its outputs across the streams
    20
    3
    Implement A
    Reports
    21
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Test Sign off
    14
    5
    Implement B
    11
    12
    16
    21
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • Business approval for blueprint prior to commencing rollout
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • Rollout criteria agreed as part of the test strategy
    • 60. Business provides resources to validate checklists and outputs
    10
    Rollout Toolkits & Factories
    Tools Utilised
    • Test Script Template
    Skills Required
    • Testing
    Risk Mitigation
    Rollout commence without clear sign off
  • 61. Totalamber ERP Rollout Methodology – 12. Blueprint Gateway . . . ‘Go’ / ‘No Go’ Junction
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Determine the readiness of the blueprint for rollout. Business managers considering outstanding issues / bugs at this stage of project
    20
    3
    Implement A
    Reports
    21
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Decision to commence / delay rollout
    14
    5
    Implement B
    11
    12
    16
    21
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • Getting business engagement and ownership for the rollout decision and implications
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • Steering committee would play a significant and proactive part in assessing blueprint completion and rollout readiness
    10
    Rollout Toolkits & Factories
    Tools Utilised
    • Go / No Go Checklist
    Skills Required
    • Steering
    Risk Mitigation
    Steering committee not engaged from the outset – hence difficulty in getting decision quickly and effectively
  • 62. Totalamber ERP Rollout Methodology – 13. Data Factory
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Global data centre to prepare country data for migration
    20
    3
    Implement A
    Reports
    21
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Production (mapped & cleansed) Data Sets.
    Data sets for environments (training, testing & sandpit)
    14
    5
    Implement B
    11
    12
    16
    21
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • Consistent and controlled way of getting country data mapped and migrated quickly and cost effectively
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • Data centre with sufficient resources and skills put together to support global rollout from a centralised location
    10
    Rollout Toolkits & Factories
    Tools Utilised
    • Data Loading, Manipulation and migration
    Skills Required
    • Business Data Analysts
    • 63. ERP Data Migration Tool
    • 64. DBA
    Risk Mitigation
    Insufficient resources to carry out activities.
    Country data owners not identified or engaged
  • 65. Totalamber ERP Rollout Methodology – 14. Training Factory
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Global centre to develop, translate and deliver training best practice and outputs
    20
    3
    Implement A
    Reports
    21
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Training Guides
    Tutor Training Material
    Training Data
    14
    5
    Implement B
    11
    12
    16
    21
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • “Develop once, rollout many times” training approach – resulting in saving in time and costs
    • 66. Enforces the global view of business processes
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • Training centre of excellence developed as an integral part of the blueprint
    • 67. Training outputs would be flexible to reflect country changes
    10
    Rollout Toolkits & Factories
    Tools Utilised
    • Training Templates
    Skills Required
    • Training Preparations and Delivery
    Risk Mitigation
    Too generic and high level training material and checklists
  • 68. Totalamber ERP Rollout Methodology – 15. Support Factory
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    ERP support centre which provides the IT and business organisations with the required processes, skills and checklists during the rollout
    20
    3
    Implement A
    Reports
    21
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Support Policies & Procedures
    Support Guidebook
    14
    5
    Implement B
    11
    12
    16
    21
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • Switch the business as-usual support quickly and consistently
    • 69. Manage the transition from legacy support to the new ERP support
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • Support stream engaged in every stage of the blueprint
    • 70. Knowledge transfer conducted proactively and formally between project and support
    • 71. New ERP support organisation in place by this stage of the project
    10
    Rollout Toolkits & Factories
    Tools Utilised
    • Support Templates
    Skills Required
    • Support Management
    • 72. Helpdesk Handling
    Risk Mitigation
    Support staff not recruited or trained early to ensure readiness for rollout
    IT helpdesk capacity limited to match rollout demands
  • 73. Totalamber ERP Rollout Methodology – 16. Country Rollout Preparation
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Rollout Programme
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Taking the global blueprint to the countries
    20
    3
    Implement A
    Reports
    17
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Implementation of global blueprint within each country
    14
    5
    Implement B
    11
    12
    16
    17
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • Support standardisation
    • 74. Speed up ERP implementation
    • 75. Reduce costs of project
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • Rollout programme will be reviewed on regular basis to make sure country sequencing and assumptions are valid
    10
    Rollout Toolkits & Factories
    Tools Utilised
    • Rollout Programme Template
    Skills Required
    • Rollout Management
    Risk Mitigation
    Rollout vision, approach and plans have not been considered during the project definition resulting in limited budget and resources
  • 76. Totalamber ERP Rollout Methodology – 17. Country Engagement
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Mobilise the country management using the factory outputs
    20
    3
    Implement A
    Reports
    17
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Country Mobilisation Charter
    14
    5
    Implement B
    11
    12
    16
    21
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • Clarity on country engagement
    • 77. Management Ownership
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • Country management on board with blueprint and the factory outputs
    10
    Rollout Toolkits & Factories
    Tools Utilised
    • Country Implementation Charter
    Skills Required
    • Project Management
    Risk Mitigation
    Country not providing the right level of management resources to engage effectively during the mobilisation and planning
  • 78. Totalamber ERP Rollout Methodology – 18. Country A: Countdown
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Rollout Programme
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Country preparing for rollout
    20
    3
    Implement A
    Reports
    17
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Mobilised country team
    14
    5
    Implement B
    11
    12
    16
    17
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • Giving the business sufficient time to prepare for the rollout
    • 79. Country team mobilised effectively
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • Business given sufficient time to prepare for training, support and data
    • 80. Week by week checks to make sure business fulfils its project obligations
    10
    Rollout Toolkits & Factories
    Tools Utilised
    • Countdown checklist
    Skills Required
    • Project Management – Country Implementation
    Risk Mitigation
    Part time project management allocated to drive the project
    Business provide insufficient resources
  • 81. Totalamber ERP Rollout Methodology – 19. Country Build
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Demonstrate the blueprint to the country key users and build localisation
    20
    3
    Implement A
    Reports
    17
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Country specific ERP software
    14
    5
    Implement B
    11
    12
    16
    17
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • Country system based on global blueprint
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • Global blueprint utilised in setting up country solution
    10
    Rollout Toolkits & Factories
    Tools Utilised
    Skills Required
    • Configuration
    • 83. Process mapping
    • 84. Localisation
    Risk Mitigation
    Too many customisations required by the country
    Country wishes to deviate from the global blueprint – change key processes
  • 85. Totalamber ERP Rollout Methodology - 20. Implementation A
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Go live after training users
    20
    3
    Implement A
    Reports
    17
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Training of key users
    Training of end users
    Data Cutover
    Handover to support
    14
    5
    Implement B
    11
    12
    16
    17
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • Country live on new ERP quickly and cost effectively
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • Factory outputs (data, training & support) will be used as the basis for the country implementation
    10
    Rollout Toolkits & Factories
    Tools Utilised
    • Factory outputs
    Skills Required
    Risk Mitigation
    Country staff not released for training courses
  • 88. Totalamber ERP Rollout Methodology – 21. Rollout Feedback
    1
    Global Blueprint (Common Solution)
    Support >
    Deploy >
    Test >
    Build >
    Design >
    Mobilise >
    Country Rollout Preparation
    2
    18
    19
    Business Process
    Country Build
    Country A: Countdown
    Definition
    Update the factories with globally related changes resulting from the country implementation
    20
    3
    Implement A
    Reports
    17
    13
    4
    Data
    DATA FACTORY
    Country Build
    Country B: Countdown
    Outputs
    Changes to factory – e.g. new sub process
    14
    5
    Implement B
    11
    12
    16
    21
    Configuration
    TRAINING FACTORY
    6
    15
    Country Build
    Country C: Countdown
    Change & Training
    SUPPORT FACTORY
    Benefits
    • Keep the blueprint updated and standardised
    Implement C
    7
    Data Migration
    8
    Country Build
    Country D: Countdown
    Integration
    Implement D
    9
    Rollout Planning
    Working Assumptions
    • Change control enforced for any changes impacting the global solution
    10
    Rollout Toolkits & Factories
    Tools Utilised
    • Change Control Policy & Template
    Skills Required
    • Project Management
    Risk Mitigation
    Changes conducted by the implementation team without steering committee approval
  • 89. Totalamber ERP Rollout Methodology & Country Readiness
    How would you describe your state of readiness in this area
    Do you have in-house Tools & Techniques
    #
    Country Readiness : Go Live - 12weeks
    Week
    - 5
    Week
    - 4
    Week
    - 3
    Week
    - 2
    Week
    - 1
    Week
    - 12
    Week
    - 11
    Week
    - 10
    Week
    - 9
    Week
    - 8
    Week
    - 7
    Week
    - 6
    Go Live?
    Week
    + 1
    Week
    + 2
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    12.1
    Have you created a handover strategy plan for the rollout to the country?
    12.2
    Have you created a presentation for the country managers to mobilise them for the rollout?
    12.3
    Have you created a staff questionnaire to enable you to understand the skills and capabilities of the resources to be used in the country rollout?
    12.4
    Have you created an IT questionnaire to enable you to understand the current IT Landscape and requirements of the rollout?
    12.5
    Have you created data maps for the rollout?
    12.6
    Have you created a data cleansing plan for the rollout?
    12.7
    Have you created a plan to review the core solution or blueprint as part of the rollout to the country?
    24
  • 90. Totalamber ERP Rollout Methodology & Country Readiness
    How would you describe your state of readiness in this area
    Do you have in-house Tools & Techniques
    #
    Country Readiness : Go Live - 11weeks
    Week
    - 5
    Week
    - 4
    Week
    - 3
    Week
    - 2
    Week
    - 1
    Week
    - 12
    Week
    - 11
    Week
    - 10
    Week
    - 9
    Week
    - 8
    Week
    - 7
    Week
    - 6
    Go Live?
    Week
    + 1
    Week
    + 2
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    11.1
    Do you have a project management plan for the country rollout?
    11.2
    Have you identified the PM to manage the country rollout?
    11.3
    Have you created a workshop framework to evaluate and assess the core solution
    11.4
    Have you created a training strategy which identifies supper users, end users and training methodology?
    11.5
    Have you created a training plan and checklist for end user training?
    25
  • 91. Totalamber ERP Rollout Methodology & Country Readiness
    How would you describe your state of readiness in this area
    Do you have in-house Tools & Techniques
    #
    Country Readiness : Go Live – 10weeks
    Week
    - 5
    Week
    - 4
    Week
    - 3
    Week
    - 2
    Week
    - 1
    Week
    - 12
    Week
    - 11
    Week
    - 10
    Week
    - 9
    Week
    - 8
    Week
    - 7
    Week
    - 6
    Go Live?
    Week
    + 1
    Week
    + 2
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    10.1
    Do you have a corporate process for the purchase of H/W and Components for the rollout?
    10.2
    Do you have a checklist to enable you to order the right components from the right supplier?
    10.3
    Have you created a training curriculum?
    10.4
    Have you created a checklist to review training material?
    10.5
    Have you created a checklist to enable training rooms and training environment to be prepared?
    10.6
    Do you have a methodology or a plan to review the solution and the build for the country?
    26
  • 92. Totalamber ERP Rollout Methodology & Country Readiness
    How would you describe your state of readiness in this area
    Do you have in-house Tools & Techniques
    #
    Country Readiness : Go Live - 9weeks
    Week
    - 5
    Week
    - 4
    Week
    - 3
    Week
    - 2
    Week
    - 1
    Week
    - 12
    Week
    - 11
    Week
    - 10
    Week
    - 9
    Week
    - 8
    Week
    - 7
    Week
    - 6
    Go Live?
    Week
    + 1
    Week
    + 2
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    9.1
    Do you have a checklist to validate the training material?
    9.2
    Do you have a checklist to identify the right trainer?
    9.3
    Do you have a checklist to ensure the trainer is prepared for the rollout?
    9.4
    Do you have a checklist to manage the data cleansing activity?
    9.5
    Do you have a on-site support strategy?
    9.6
    Have you identified on-site support champions?
    9.7
    Have you created a test plan to validate the country solution?
    9.8
    Have you created test scripts to validate the country solution?
    27
  • 93. Totalamber ERP Rollout Methodology & Country Readiness
    How would you describe your state of readiness in this area
    Do you have in-house Tools & Techniques
    #
    Country Readiness : Go Live - 8weeks
    Week
    - 5
    Week
    - 4
    Week
    - 3
    Week
    - 2
    Week
    - 1
    Week
    - 12
    Week
    - 11
    Week
    - 10
    Week
    - 9
    Week
    - 8
    Week
    - 7
    Week
    - 6
    Go Live?
    Week
    + 1
    Week
    + 2
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    8.1
    Have you created a training plan and checklist for supper users?
    8.2
    Have you created a checklist to sign-off end user training material?
    8.3
    Have you created a checklist to asses and evaluate readiness for country rollout support?
    28
  • 94. Totalamber ERP Rollout Methodology & Country Readiness
    How would you describe your state of readiness in this area
    Do you have in-house Tools & Techniques
    #
    Country Readiness : Go Live - 7weeks
    Week
    - 5
    Week
    - 4
    Week
    - 3
    Week
    - 2
    Week
    - 1
    Week
    - 12
    Week
    - 11
    Week
    - 10
    Week
    - 9
    Week
    - 8
    Week
    - 7
    Week
    - 6
    Go Live?
    Week
    + 1
    Week
    + 2
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    7.1
    Have you created an approach to review the training material?
    7.2
    Have you created a methodology to test and validate the training material?
    7.3
    Do you have change control procedures to incorporate changes to training material?
    7.4
    Do you have a checklist to sign off training material?
    29
  • 95. Totalamber ERP Rollout Methodology & Country Readiness
    How would you describe your state of readiness in this area
    Do you have in-house Tools & Techniques
    #
    Country Readiness : Go Live - 6weeks
    Week
    - 5
    Week
    - 4
    Week
    - 3
    Week
    - 2
    Week
    - 1
    Week
    - 12
    Week
    - 11
    Week
    - 10
    Week
    - 9
    Week
    - 8
    Week
    - 7
    Week
    - 6
    Go Live?
    Week
    + 1
    Week
    + 2
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    6.1
    Have you created a communication strategy and plan?
    6.2
    Have you created a process to incorporate changes into the communication strategy?
    6.3
    Have you created a country-specific / local communication strategy?
    6.4
    Have you created a checklist to validate the communications strategy and communication style?
    30
  • 96. Totalamber ERP Rollout Methodology & Country Readiness
    How would you describe your state of readiness in this area
    Do you have in-house Tools & Techniques
    #
    Country Readiness : Go Live - 5weeks
    Week
    - 5
    Week
    - 4
    Week
    - 3
    Week
    - 2
    Week
    - 1
    Week
    - 12
    Week
    - 11
    Week
    - 10
    Week
    - 9
    Week
    - 8
    Week
    - 7
    Week
    - 6
    Go Live?
    Week
    + 1
    Week
    + 2
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    5.1
    Have you created a checklist for the local solution sign-off?
    5.2
    Have you created a check list to sign off the training programme?
    5.3
    Have you created a checklist to validate hardware installation?
    5.4
    Have you created a checklist to validate training room logistics?
    31
  • 97. Totalamber ERP Rollout Methodology & Country Readiness
    How would you describe your state of readiness in this area
    Do you have in-house Tools & Techniques
    #
    Country Readiness : Go Live – 4/3weeks
    Week
    - 5
    Week
    - 4
    Week
    - 3
    Week
    - 2
    Week
    - 1
    Week
    - 12
    Week
    - 11
    Week
    - 10
    Week
    - 9
    Week
    - 8
    Week
    - 7
    Week
    - 6
    Go Live?
    Week
    + 1
    Week
    + 2
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    4.1
    Have you created a checklist to validate end user training?
    4.2
    Have you created a checklist to assess user skills following training?
    4.3
    Have you created a checklist to manage data migration process? (ETL)
    4.4
    Do you have a plan to communicate updates & changes to on-site support champions?
    32
  • 98. Totalamber ERP Rollout Methodology & Country Readiness
    How would you describe your state of readiness in this area
    Do you have in-house Tools & Techniques
    #
    Country Readiness : Go Live – 2/1weeks
    Week
    - 5
    Week
    - 4
    Week
    - 3
    Week
    - 2
    Week
    - 1
    Week
    - 12
    Week
    - 11
    Week
    - 10
    Week
    - 9
    Week
    - 8
    Week
    - 7
    Week
    - 6
    Go Live?
    Week
    + 1
    Week
    + 2
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    2.1
    Do you have a plan and a checklist to manage the data cutover?
    2.2
    Do you have plan and checklist to manage and mitigate additional data entry requirements?
    2.3
    Do you have an approach to continually review the performance of the support function?
    2.4
    Do you have a checklist to validate the handover of support?
    33
  • 99. Totalamber ERP Rollout Methodology & Country Readiness
    How would you describe your state of readiness in this area
    Do you have in-house Tools & Techniques
    #
    Country Readiness – Go Live
    Week
    - 5
    Week
    - 4
    Week
    - 3
    Week
    - 2
    Week
    - 1
    Week
    - 12
    Week
    - 11
    Week
    - 10
    Week
    - 9
    Week
    - 8
    Week
    - 7
    Week
    - 6
    Go Live?
    Week
    + 1
    Week
    + 2
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    1.1
    Do you have a ‘Go Live’ strategy and plan?
    1.2
    Have you created a ‘Go Live’ Checklist?
    34
  • 100. Totalamber ERP Rollout Methodology & Country Readiness
    How would you describe your state of readiness in this area
    Do you have in-house Tools & Techniques
    #
    Country Readiness : Go Live + 1weeks
    Week
    - 5
    Week
    - 4
    Week
    - 3
    Week
    - 2
    Week
    - 1
    Week
    - 12
    Week
    - 11
    Week
    - 10
    Week
    - 9
    Week
    - 8
    Week
    - 7
    Week
    - 6
    Go Live?
    Week
    + 1
    Week
    + 2
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    1.1
    Have you created a support review checklist?
    1.2
    Do you have a methodology to review data quality?
    1.3
    Have you created a checklist to manage data quality issues?
    35
  • 101. Totalamber ERP Rollout Methodology & Country Readiness
    How would you describe your state of readiness in this area
    Do you have in-house Tools & Techniques
    #
    Country Readiness : Go Live + 2weeks
    Week
    - 5
    Week
    - 4
    Week
    - 3
    Week
    - 2
    Week
    - 1
    Week
    - 12
    Week
    - 11
    Week
    - 10
    Week
    - 9
    Week
    - 8
    Week
    - 7
    Week
    - 6
    Go Live?
    Week
    + 1
    Week
    + 2
    Started
    Completed
    Part
    Yes
    Started
    Completed
    Part
    Yes
    Not Started
    Nearly Completed
    No
    Not Started
    Nearly Completed
    No
    +2.1
    Do you have a strategy to handover to support?
    +2.2
    Have you created a checklist for the handover to support?
    36