Workforce Development in a Global City


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Delivered on March 2, 2013 to COSTI Immigrant On-line Services clients

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  • Toronto Workforce Innovation Group is a member of Workforce Planning Ontario; one of 25 local planning groups funded by the province to identify the skills training/adjustment issues in our local labour markets and work with community partners on initiatives to address those issues.We work to ensure that Toronto is prepared to meet the demands of a changing economy. Our priority is to match the skills in demand with the supply of workers available and build a resilient, competitive and talented workforce. We do this by:identifying workforce issues that are characteristic of the local community; andproviding collaborative solutions by engaging stakeholders and working with partners.
  • Toronto is a vibrant city, that continues to attract talent. Above are some interesting facts which reiterate this City’s uniqueness.
  • Labour Force Activity: Unemployment TrendsToronto's unemployment rate continues to grow and tends to be higher than those of the surrounding municipalities and most other major economic regions in Canada. (Toronto’s Management Information Dashboard: Q1-Q3, 2012 results)
  • According to the Toronto Immigrant Employment Data Initiative (TIEDI) from Jan 2012- Jan 2013Immigrants had notable job gains were in manufacturing sector (17,100 jobs), health care and social assistance (16,900 jobs) and educational services (13,100 jobs). While large job losses for immigrants were found in accommodation and food services (10,200 jobs), other services sectors (9,000 jobs) and construction (6,400 jobs).
  • Toronto's economic activity is concentrated in 10 main clusters. These clusters comprise about 37% of economic activity in the Toronto region and account for substantial employment.Each employment sector has unique industry profile shaped by economic, social, political, and environmental factors. These include new/continued economic activity/ projects, public policy changes (ex. Urban economic development, immigration), labour force characteristics, education & training credentials, and shifting market demands for particular supply of labour. * Understanding each sectors profile through our multi-sectoral research can help Newcomers/immigrants understand the possible employment pathways and necessary education training, bridging programs to pursue. As well, it can provide insight on some obstacles in the local labour market. Mapping routes to employment can useful both prior and post migration to Toronto.
  • Between June 2011 and June 2012, Toronto’s employment trends in business establishments (employers) indicated:The number of small firms (1-19 employees) increased slightly by 1.84%. The number of medium-sized firms increased at a greater pace. Highest increases occurred with firms employing 50-99 employees.The number of larger firms increased at higher rates especially those with (200-499 employees). Overall there was a positive growth among SMEs and larger increase, anddecrease of 2.31% in the intermediate sized firms.As well, the number of employers dropped by about 1% in the Toronto area versus 0.49% that was experienced in the rest of Ontario.Above chart indicates the Top 5 Industries with a high concentration of employment in SMEs
  • The Toronto Region has a high concentration of Professional, Scientific and Technical Servicesemployment compared to the rest of the province. Employment in this sector in GTA accounts for 48% ofall Ontario’s jobs.Concentration of subsectorsThe proportion of this industry sector comparedto all employment is 29% higher in this region than across the province as whole. Theconcentrationis especially pronounced in Toronto and York. Toronto has extremely high concentrations of employmentin the Legal Services and Advertising sectors, as well as high concentrations in Specialized Design,Consulting Services, Accounting and Computer Systems. In Scientific Research and DevelopmentServices, Toronto comes in below the provincial average.Labour ForceThe Computer Systems and Legal Services subsectors are the largest job clusters in the City ofToronto, equaling approximately 30,000 jobs each. Several other subsectors, in Toronto and otherareas, have over 10,000 jobs (Census 2006)This sector represents businesses that sell expertise, typically reflecting expert knowledge or aprofessional designation, including:• Legal Services;• Accounting, Bookkeeping and Tax Preparation Services• Architectural, Engineering and Related Services• Scientific Research and Development• Advertising, Public Relations and Related ServicesThe technical and professional services cluster is among the largest in North America and continues to grow, employing 324,660 people. Women account for slightly less than one half of the workforce.An average proportion of workers are aged 45 years or older.A growing number of organizations now purchase professional and technical services from outside firms rather than employing in-house staff with such expertise.Very few of these workers have union coverage.Wages are generally above the provincial average.
  • It’s predicted my the Toronto Regional Research Alliance that in the Toronto Region occupations in engineering will be in high demand and undersupplied. Middle level engineering jobs, such as technician and technologist, are not regulated in Ontario.Employers look for people whose skills are highly specialized. For example, cost analysis engineers in the mining industry, an account with the experience in the retail industry or other similar expertise. Most of the senior level jobs in Technical and Professional Sector are regulated in Ontario. It is illegal to practice as an engineer, an architect or a lawyer or to use the title without being licensed with a provincial association.Individuals can do engineering or architectural work under the direct supervision of licensed professional engineers.
  • Toronto is North America’s third largest financial center and Canada’s financial and business capital. The Toronto region’s Financial Sector is recognized globally as sound, safe, vibrant and innovative and is ranked in the region’s top 100 best places to work. Its strengths include strategic planning, financial product development, risk management and systems design as well as training and development. Over the past several years this sector has seen many changes, including the growth of credit unions, and the diversification of product offerings. Toronto is the centre for over 10% of Canadian economic activity, at $123 billion. It contributes 12% to Toronto’s Gross Municipal Product.
  • Toronto, ON came in second on the list of Top 12 Cities to Find an IT Job in 2012, in part due to its position as the fourth largest IT market in North America. This sector is changing and is composed of a large number of small, rapidly-growing companies, as well as some very large, long-established ones. The ICT sector closely collaborates with other sectors like healthcare, education, social/clean technology, media and entertainment.The financial sector is one of the most ICT intensive. Between 5-10% of the ICT workforce is directly employed by the Toronto region’s financial services organizations. In the Toronto Region, together with business occupations, information technology positions are the most in demand. But while there seems to be a good supply of graduates in business, IT occupations are significantly undersupplied. For example, “Web designers” and “Database analysts” have approximately 10 times less than the number of graduates they need. (See Figure 15.) The IT sector employs few females. In 2006, only one quarter of the labour force in IT for the Toronto Region was female. The recent 17 per cent of female IT graduates indicates that this situation might not improve in the near future. The required skills and knowledge in ICT industries change rapidly according to technological advances. ICT professionals need to upgrade their skills regularly to stay relevant and competitive in their fields of expertise. For successful workplace integration, internationally trained ICT professionals should try to extend their professional networking by attending career fairs for ICT workers, take enhanced language and communication training and look for ICT jobs in non-traditional ICT sectors. Project management, Java development, and SAP or CRM experience are the skills most in demand.
  • With more than 50 hospitals and some 130,000 people employed in the health care industry, Toronto is Canada’s major health care centre. The Ontario Ministry of Health and Long-term Care (MOHLTC) recently identified the following health system trends: person-centered care, sustainability, productivity, and innovation in the health care system, chronic disease prevention and management, human resources management, mental health addictions, e-health, public and population health, and health care facility infrastructure. These have been outlined in the MOHLTC 2011-2012 Operational Plan. Labour Force Characteristics:Toronto recruits many International Medical Graduates (IMG), in particular from India and South Africa. The number of full-time IMGs in Ontario increased from 6743 in 2000 to 719,760 in 2009. Therefore, the workforce itself is changing to meet the increased demand through extending the career of health-care providers (e.g. Ontario’s Late Career Nurse Initiative) and increasing the opportunity for full-time employment of new nursing graduates (New Graduate Guarantee). Sector Trends:E-health solutions are viewed as one of the key methods of modernizing the health-care system. The Internet and mobile phone technologies are becoming an important medium in the delivery of care services, especially to patients with chronic conditions. These technologies include web-based public health interventions, telemental health programs, and automated physical activity programs, home monitoring programs after hospital discharge, online pharmacists care, remote diagnostics of health conditions, integrated health management devices and online services.The health care system is altering the infrastructure in order to meet infection control standards and the demands and needs of a changing population. A new long-term care plan has been developed to upgrade hospital facilities, including single patient rooms, ergonomic intervention in nursing homes and other health-care facilities, green building designs and sustainable practices.
  • A prominent manufacturing sector in Toronto. Toronto dominates the provincial food industry as more than half of all the food processing in theprovince occurs in the Greater Toronto Region. It is the second largest employment sector in the city. With over700 businesses in Toronto and 1,500 in the Census Metropolitan Area (CMA), and nearly 60,000employees in the CMA.Bakeries are the largest single type of food processing plant, and this has resulted in diverse, highquality products in this sub-sector. Meat processing is the next largest sub-sector, followed by beveragesWithin the next 10 years, employment growth rates are expected to double.Future TrendsA developing “new food economy” has emerged, characterized by new consumer demands for localfood, and by an increased prevalence of small and medium sized companies focusing on respondingto these demands. Increasingly, consumers are driving Toronto’s food market, indicating risingpreferences for new kinds of products as local, ethnic or organic food.
  • Tourism in Toronto is a key industry that plays an important role in the city’s economy; generatingemployment, foreign exchange earnings, investment and regional development. Characteristics of thesector include:• Total spending by visitors is $4.35 billion• Visitor spending in Toronto in 2010 generated $1.08 billion in total taxes• Toronto has over 24,000 tourism related businesses employing 224,000 peopleLabour ForceIn 2010, nearly 30% of the people working in accommodation food and beverage servicesfell within the 15-24 age group. Sector with many entry-level jobs and career opportunitiesImmigrants are an important source of labour for tourism industries in the Toronto CMA, holding27.3% of jobs. Tourism skills are transferable around the world. Depending on the nature of the job,work may be part-time or full-time.Labour shortagesAccording to the Canadian Tourism Human Resources Council by 2025, the potential labour shortagein Ontario’s tourism sector the gap between tourism labour supply and demand in Toronto is estimatedto potentially rise to 42,000 in Toronto.
  • The Greater Toronto Area (GTA) has the largest construction market in Ontario, employing 163,450 people. This sector is made up of three major sub-sectors: residential, ICI (industrial, commercial and institutional) and civil (heavy engineering). According to the Construction Sector Council, the construction labour market in Ontario will expand in 2011-2019.The strongest gains in the Greater Toronto Area are expected to be driven by large non-residential projects. Ontario’s Green Energy Act of 2008 is expected to raise the demand for green construction, which is influencing the development of new specializations in the trades. A number of trades are emerging in the construction field, such as: external insulation finishing system mechanics, solar installer, geothermal installers, and green roof specialists.
  • The City of Toronto’s strong and vibrant cultural sector continues to grow, attract and develop a pool of workers who are creative and talented.This sector is important both nationally and internationally and provides endless opportunities to experience and get involved with the classic arts and new media ideas.Creative industries are one of the fastest-growing sectors in Toronto. The number of jobs and the number of residents employed in the culture occupations over last decade roughly doubled the rate of the growth experienced by all occupations. The strongest growth was in cultural management occupations (14%) and in creative and artistic production occupations (13%).The Toronto region has the largest concentration of firms in advertising, motion picture and video production, sound recording, and specialized design (graphic, interior, industrial) in Canada. In total, there are over 8,600 firms in the creative industries. New Media is another rapidly growing cluster with firms specializing in animation, post-production, special effects, graphic design services, and CD/DVD production. New technologies offer tremendous opportunities for employment in cultural occupations.LMIJobs and businesses in Toronto’s Culture sector may be both highly clustered and very widely spread.Writers, musicians, singers, choreographers, graphic designers and illustrating artists, are strongly concentrated in Toronto. The two last groups have grown substantially since the mid-1990s, in keeping with the demand for new media and web-based applications. Currently, creative people often work in non-traditional or non-arts sectors. Graphic designers work in finance, insurance and real estate; industrial designers work in manufacturing; advertising executives work for car manufacturers and food distributors; video game producers work for health-care firms; artists work in education. One in every three people employed in Canada’s design industry works in Toronto, while one in every four people employed in Canada’s performing arts industry works in Toronto.Producers, directors, conductors and, composers, are among those groups most strongly concentrated in Toronto.Employers continue to express a strong preference to hire ITPs who are familiar with the social and cultural context of the Canadian workplace.
  • Bridge training programs are funded to help qualified internationally educated individuals movequickly into the labour market in Ontario. These programs, addressing a variety of industries andprofessions, assess IEP’s existing skills and competencies as compared to Ontario employer expectations.They provide training and Canadian workplace experience without duplicating what IEPs learned intheir own countries. Bridging programs vary both by sector and program delivery. Some programs offercomplementary mentoring opportunities with established professionals to help the IEP becomecertified or registered in his/her field, while others include a job placement or internship opportunity.Although bridging programs vary, they can provide:1. An assessment of IEP’s education and skills;2. Clinical or workplace experience;3. Skills training or targeted academic training programs;4. Preparation for a license or certification examination;5. Language training for the specific profession; and6. Individual learning plans to identify any added training that might be needed.14In the Toronto area, bridging programs are offered by both agencies and academic institutions. Thisincludes academic institutions such as the University of Toronto, York University, Ryerson University,George Brown, Seneca and Humber College. The agencies include COSTI, ACCES, JVS Toronto, Microskills,Skills for Change, Toronto Region Conservation Authority (TRCA), and CARE for Nurses
  • Our strategic workforce priorities are informed by the labour market challenges, which come from our extensive consultations and community collaboration, in combination with the data analysis we do on a continuous basis. Our partnerships are still in the process of being finalized with the community. Based on our research and community consultations (including recent on Jan 15), Toronto’s Current Workforce Priorities are shaped by:Shifting Economic TerrainToronto’s labour market is defined by a large and expanding knowledge sector at the top, a small number of “middle” jobs and a number of jobs at the bottom that is comparable to those in the knowledge sector (‘HourGlass’). As we observed, employment rates and unemployment rate have risen simultaneously from Jan 12-Jan13. This employment pattern will continue as jobs are created on a contract and/or part-time basis. Due to the rising ‘precarity’ (aka labour market insecurity) Toronto’s workforce continues to seek self-employment/entrepreneurial opportunities in social enterprise. As well,Local agencies are voicing increased servicing needs to cater to mental health issues .*Action plans include: Managing Mental Health Issues in Employment Services, a series of professional development workshops with CAMH , in which Service Providers will have enhanced understanding of the resources available for clients who have mental health issues and be able to refer them to effective services2. Managing DiversityToronto’s workforce is made up one of the most diverse populations in the country.  Employees, employers and government bodies are seeking out means to ensure inclusive workplaces representative and welcoming of a population that includes differences in age, ethnicity, gender, ability, sexual orientation and gender identity, immigration status and first languages.As the business case for diversity grows in an expanding multi-generational workforce, new HR policies, business practices, and customer service approaches are developed. This results in an increasing need for education and training about the needs of differing staff and customers, Canadian workplace culture, and the benefits that multiple perspectives bring to organizations.*Action plans include: Diversity Webinars with COSTI, a New web-portal for mapping Trade Routes for newcomers(like RTE)3. Digital LiteracyWith the increasing permeation of the digital world into our working lives, combined with the low cost of use, organizations are increasingly seeking out better and more efficient means to manage and enhance productivity and effectiveness. Doing so has greatly affected employee and job seeker training needs in relation to the digital literacy skills required for their current or future professions.  Currently,Social media is now used by 82% of employers for recruitment and reference checking of potential employees and it continues to transform traditional job seeking methods. This is a current challenge for labour market integration than can be channeled into an opportunities through awareness and digital literacy.*Action plans include: Social media in job development curriculum with Ryerson and WhoPlusYou Database for specific groups. Our last workshop with job developers on this topic is April 16, thereafter new information and tools will be complied/dissmented4. Growing the Green EconomyToronto is the 2nd greenest city in Canada, after Vancouver. The green energy act has been credited with creating over 40,000 jobs and more are expected. Employment Ontario agencies & counselors emphasize clients are actively pursuing “green” jobs or for work that puts them into the green economy. As such, they require greater clarity on and about green skills education and training programs. Presently, the essential skills necessary for occupations in Toronto’s green economy include both generic and technical skills, and there are a number of training programs that can support the development of basic skills. See our report “Tending Green Shoots”*Action plans include: Building on Green Skills: Conference on Skills Training for the Green Economy, with Green Skills Building Council, First Work – Green Skills Network
  • Workforce Development in a Global City

    1. 1. Workforce Development in a Global City DIVERSITY WEBINAR SERIES
    2. 2. Toronto Workforce Innovation Group 2
    3. 3. Toronto Highlights• Toronto ranked 12th of 120 global cities (Hot Spots: Benchmarking Global City Competitiveness, The Economist)• Toronto ranked 4th among Worlds Top Tech Hubs by Startup Genome, a project that aims to increase the success rate of start-ups and accelerate the pace of innovation globally• A major economic engine of the country with 83,000 businesses• Major employment clusters: Food services, Financial services, ICT, Green Industry, Fashion, Film, Hospitality and Tourism and Life Sciences• 2nd Greenest Canadian City in Leading the Fight against Climate Change (Global Financial Centres Index - GFCI 9) 3• Toronto has the lowest risk in the world for employers to recruit, employ and relocate employees (Aon Consulting’s People Risk Index)
    4. 4. Employment Overview-2012Source: Statistics Canada, Labour Force Survey 4
    5. 5. Unemployment Overview-2012 Source: Statistics Canada, Labour Force Survey 5
    6. 6. Immigrant Labour-Force Participation 6 Source: TIEDI, Labour Force Update-January 2013
    7. 7. Toronto’s Employment Sectors 7
    8. 8. Routes T.O. Employmentwww.routestoemployment.caCentralized labour market information designed to guide Newcomers, Immigrants & Internationally TrainedProfessionals (IEPs) into commensurate employment opportunities 8
    9. 9. Toronto’s Key Employment Sectors 2012-2013 % of total Rank Industry employment (SMEs) Professional, Scientific and Technical 12.80 1 Services Food Services and Drinking Places 9.27 2 Real Estate 5.60 3 Administrative and Support Services 4.79 4 Ambulatory Health Care Services 4.67 5 Source: Statistics Canada, Canadian Business Patterns 9
    11. 11. Scientific ServicesCURRENT DEMAND• Biological technician• Chemistry technician• Forestry technician• Meteorologist and meteorological technician• Other professional occupations in physical science 11
    12. 12. EngineeringCURRENT DEMAND• Civil engineers, technologists and technicians• Metallurgical and materials engineers• Industrial and manufacturing technologists and technicians• Industrial instrument technicians• Mapping and related technologists and 12 technicians• Mining engineers
    13. 13. FINANCIAL SERVICESCURRENT DEMAND• Anti-money laundering specialist• Compliance officer• Financial advisor• Financial and investment analyst• Financial auditor• Forensic and fraud specialist• Portfolio manager• Research analyst• Risk manager• Specialized investment 13 advisor
    14. 14. INFORMATION, COMMUNICATION AND TECHNOLOGYCURRENT DEMAND• Database analysts and data administrators• Software engineers and designers• Web-designers and developers 14
    15. 15. HEALTH CARECURRENT DEMAND• Audiologist and speech language pathologist• Electroencephalographic and other diagnostic technologists• Medical laboratories technologists and pathologists assistants.• Medical radiation technologists 15
    16. 16. MANUFACTURING:Food & Beverage Processing 16
    17. 17. TOURISM AND HOSPITALITY: Food Services 17
    18. 18. CONSTRUCTION: Trades & Utilities • External insulationCURRENT DEMAND EMERGING finishing system• Boilermakers GREEN ENERGY mechanics• Construction millwrights and OPPORTUNITIES • Solar installer industrial mechanics • Geothermal• Crane operators installers, and• Electricians, including industrial green roof and power system specialists• Refrigeration and air conditioning mechanics• Sheet metal workers• Steamfitters, pipefitters and sprinkler system installers• Tile setters• Welders and related machine operators 18
    19. 19. ARTS, CULTURE AND ENTERTAINMENTCURRENT DEMAND• Film and video camera operator• Graphic designer and operator• Industrial designer• Graphic arts technician• Technical occupations related to museums and galleries• Technical occupations in the motion picture, broadcasting 19
    21. 21. Workforce Priorities Shifting ManagingEconomic Diversity Terrain Digital Growing Literacy the Green Economy 21
    22. 22. For more Labour market information Phone: 416 934 1653 Fax: 416 934 1653215 Spadina Avenue, Suite 350 Toronto, ON M5T 2C7 22
    23. 23. Thank you for participating and Good luck on paving pathways into Toronto’s labour market! Your feedback is valuable to us.Please take a moment to share your thoughts Feedback Survey 23