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http://www.topsarge.com Social Media Landscape Dan Elder, MKMP Collaboration Specialist and Digital Media Advisor firstname.lastname@example.org
Social Media TrendsA Roadmap to Build a Successful Web 2.0 StrategyDan Elder, CKMPTopsarge Business Solutionshttp://www.topsarge.com
State of Social Media What is Social Media Survey Results and Insights What Does Web 2.0 Mean for Your Business Understanding What and How Key Strategies for Success Best Practices and Practical Advice Agenda
What is Social Media? User Generated Content facebook Web 2.0 Communities gadgets Enterprise 2.0 wikis ratings Social Networking blogs
Social Media, Defined Social media is the use of web-based and mobile technologies to turn communication into interactive dialogue. –Wikipedia A group of Internet-based applications that build on the ideological and technological foundations of Web 2.0, which allows the creation and exchange of user-generated content. --Andreas Kaplan and Michael Haenlein, Business Horizons Businesses also refer to social media as consumer-generated media (CGM). A common thread running through all definitions of social media is a blending of technology and social interaction for the co-creation of value.
Social Media Landscape Collaboration Video Photo Sharing Social Networks Search Conversations Syndication Social Bookmarks Blogs Audio
Social Media is No Longer “New” There is no doubt social media is important. It has changed the way people communicate, it has changed business forever and it has changed very quickly. The data shows many companies are just getting their feet wet. Social Media is today like the Web was in the ‘90’s – everyone knew they need to use the web, many were unsure how.
Only 14% of organizations have 2 years of experience with social media.
50% have started their social media initiatives in the last two years.
23% have plans of using social media in the future but have not started.
13% have no plans for using social media soon.
Why use Social Media Today, 93% of organizations surveyed are using at least one social media tool as part of their marketing plan Social Media is for B2B and B2C by HubSpot
According to a Center for Media Research report50+ percent of Marketers were using Social Media in 2010 Low Cost Marketing We HAVE to Do It Getting Traction Why
What People Are Saying “Online users spend 22.7% of their time on social networking sites. That’s twice as much time as we spend on any other online activity.” “You have to go to where the people are and attach yourself to what they want to do." Jennifer Van Grove, Gist David Carlick, VantagePoint Venture Partners “Even a relatively small investment in social media marketing can have major payoffs for businesses of all sizes.” Blue Fountain Media
Effectiveness Only 12% would rate their Web 2.0 initiatives as Effective
Effectiveness Raises Question on Measurement Companies feel that Web 2.0/social media should be part of their branding/marketing but are still unsure about:
What are most effective things to do
Why they would use Web 2.0 and how to measure effectiveness
How to set up the best Web 2.0 approach to fit the company
Organizational Maturity Almost 40 % of those surveyed have no social media process or strategy in place. Only 23% have a strategy document. The data suggests most companies are using social media tactically. Very few have a strategy in place, the guidelines, processes, focus and metrics to succeed long term.
Beyond Engaging Customers Social Media will be pervasive in the modern organization. A tool to engage Employees Partners Customers Twitter lags behind other social media tools, but with 500m users, Facebook clearly stands out. Our belief is that the tools are secondary.
What Does Web 2.0 Meanfor Your Company? http://topsargebusinesssolutions.com
Social Media is a new way of engaging and interacting with customers, partners and employees It’s about People - Shifting Control to Customers Broadcasting versus Participation From formal announcements (press releases) to real-time micro-updates (tweets) by individuals A New Business Paradigm
Transparency and Authenticity Participation, Listening and Acting Quantity and Quality of Information – Value to Noise Ratios Social media is important and requires investment A Mind-Shift and a New Culture
For 57% of organizations it is important or very important to combine social and enterprise content Social Media supports a strategy A customer service/customer support strategy A marketing strategy A product development strategy Etc. It is about an Integrated Experience Social marketing will be a required skill Social Media is Not a Strategy
Web 2.0 is about an explosion of information Content is only useful when it is relevant and timely Finding the right content is critical How much content about your brand exists online? Make it easy to find on your site Integrate content and search Syndicate out Consolidate content in Unlocking the Value of Content 73% of surveyed organizations said Search was important or very important
Building Success Guidelines and Recommendations http://topsargebusinesssolutions.com
People Strategy Measurement Resourcing Promotion 5 Steps to Success
It’s about people Acquire the right skills Or hire the people who get it It’s a culture shift – you have to live it Get executive buy-in Requires engagement and passion 1. Get People On Board
“Companies that are venturing into social media need to understand that onyone who recieves a paycheck can affect the company’s strategies” - Liana Evans, Social Media Marketing http://topsargebusinesssolutions.com
Can you create a community? It may already exist You can foster and promote Create versus participate Start a dialog with your customers Find out your customers’ interests Leverage your existing community Find out who are the influencers Plan for the long term Milestones – it will take some time Social media guidelines 2. Develop a Strategy
Content is King The challenge is to unlock the value of your content. Search
Best Practices Hire someone who understands social media. Establish a strategy with defined milestones. Measure clicks, influence, buzz. Focus on business results.
Marketing Leads, engagement, conversion Corporate Communications & Public Relations Listening, influence, awareness Customer Support Time to resolution, issues resolved - cost savings Human Resources Ramp-up, time to productivity, retention Knowledge Management Productivity, agility, efficiency Product Development Adoption and competitiveness Social Media Driving Business Results
4. Resourcing Establish the tools for building and participation Wikis, Forums, Twitter, Facebook, Flickr, blogs, etc. Brand consistency and control vs. participation A platform, not tools Establish the processes for listening You must demonstrate you are listening Roll out plan and guidelines Who, How, When Lead by example Authenticity Ensure you are properly staffed Prepare for growth
It’s about an integrated marketing experience Don’t promote social media as a silo Cross links and integration with traditional marketing Integrate persuasive and social content Be active – participate Go where the conversation is Have something interesting to say Watch it grow, listen, react 5. Promotion
Questions Visit www.topsarge.com for details on how we can help you with your social media strategy. http://topsargebusinesssolutions.com Time Saving Tips for Social Media Management Thank You @dandotelder email@example.com http://www.linkedin.com/in/topsarge http://www.facebook.com/tbs.tx Dan Elder, CKMP Collaboration Specialist and Digital Media Advisor firstname.lastname@example.org