Seismic And TopLine North Amercia Services

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To provide the infrastructure, operations, processes and quality assurance critical for delivering world-class, business-grade professional services for a broad spectrum of technical capabilities
IMSN Mission Statement

Ability to offer a broad range of technical capabilities and diverse leading-edge technology solutions
Ability to rapidly deploy technical experts throughout North American, through a single point of contact
Maximize ROI for your technology solutions
Backed by a service provider network of more than 850 qualified organizations, through the IMSN
Enhanced customer support capabilities
[MORE TEXT FROM VAR]
TopLine Strategies Value Added Offering

What is the Ingram Micro Services Network?
North American field & professional IT services delivery organization
Offers pre-and post-sales break/fix, professional and consultative IT services
Designs, deploys and supports hardware and software products across diverse technology sets
Secure and trusted partners, backed by a Fortune 100 company
High quality delivery assurance

Unique solution-provider-delivered service model
IMSN utilizes the best solution providers in local markets rather than relying on independent subcontracted technicians
Our partners:
Have invested in infrastructure and training
Understand the importance of building and maintaining customer relationships
Are experts on the needs of small to midsize businesses
Have experience in vertical and local markets
What Sets the TopLine & IMSNApart?

Focus on quality
Professional, business-grade solution providers
not “hired guns”
SLA-driven model
Quality and compliance subcommittees
End-user customer satisfaction surveys
What Sets the TopLine & IMSNApart? cont...

High standard of support on end-to-end solutions, including:
Professional services
Technology services
Project management and deployment
Industry-leading technology expertise and service capabilities
Not simply desktop and peripherals break/fix services
Pre- and post-sales professional and consultative services
Partners sell and support leading-edge technology solutions
What Sets the TopLine & IMSNApart? Cont…

IMSN Member Reach

Extensive Vertical Technology Solutions
Security and vulnerability assessment services
Enterprise storage/document management
Wireless/mobility
Networking, VoIP, IP surveillance
AIDC/POS/RFID
Digital signage
Disaster recovery/business continuity
Virtualization
Service Partner Capabilities

Extensive Manufacturer Experience
Hewlett-Packard, IBM, EMC
Microsoft, Cisco Systems, Juniper Networks
WatchGuard Technologies, SonicWall, CheckPoint Software Technologies, McAfee, Trend Micro, Symantec / VERITAS
Nortel Networks, Polycom, 3Com, Enterasys Networks
Xerox, Brother, Canon, Fujitsu
Service Partner Capabilities cont..

Business and IT Lifecycle Services - Products and services that solve complex and evolving business needs:
Technology lifecycle services
Enterprise networked storage
Server consolidation and migration services
Networking infrastructure design and support
Data center design
Security services and consulting
IT consolidation, TCO and ROI
Secure remote office and virtual networking (VPN and Citrix Systems)
Business continuance and disaster recovery
Converging technologies
Service Partner Capabilities cont…

Customer-satisfaction calls placed on all incidents within 72 hours of completion
Partners are measured on response time, technical capability, professionalism and communication
All members must maintain a minimum satisfaction rating of 4.5 (on a 1-5 scale)
Members who fall below 4.5 are reviewed by a compliance team
IMSN consistently scores on par with or above the national average satisfaction rating
IMSN is also benchmarked against nationwide service providers through Service 800, a CompTIA affiliate
Quality Satisfaction Metrics

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Partner
Smart.™